Bathroom facilities were a little worn out and need some repairs/adjustments. However, this could be easily fixed. My friends who stayed in the second room I booked mentioned loud noise from some ventilation/air conditioning system, that was heard during the night. (we booked the budget rooms, located in the back side of the hotel)

Hotel was easy to find, they provided parking places in front and also baby crib in our room as requested. Communication with hotel prior to arrival was easy and prompt, staff were friendly, polite and assistive, gave us tips on visiting the city. Rooms were comfy, spacious and clean.

Stayed in May 2024

Good breakfast though surprisingly Turkish coffee was not included in the breakfast.

Stayed in May 2024

Nice hotel with big clean room, good breakfast.

Stayed in May 2024

All staf where helpful and friendly. NICE TO HAVE ARABIC speaking staff

Stayed in May 2024

Only cold water, impossible to take a shower

Place

Stayed in May 2024

Some doors need to fix

Friendly staff Specially Ela and Lein

Stayed in May 2024

Limited food choice for dinner

Brilliant service, a+ staff

Stayed in May 2024

Furniture in the rooms are quite old and toilet was small and sanitary items need maintenance In one of the rooms the curtains were damaged and they did not fixed properly

Hotel location was good and close to attractions, the staff were supportive

Stayed in April 2024

Nothing

Comfy beds and cleanliness Breakfast plenty of options in menu Parking availability

Stayed in April 2024

AC is the main problem in this hotel because you don’t have the control.. the reception has the control.. so I spoke to the manager about that he was very polite and understanding.. he promised me he would take care of this issue..

Nice price .. Friendly staff especially Mr. Mustafa

Stayed in April 2024

The room was hot, AC was warm because winter season we couldn't sleep at night because we had to open windows with street noise.

Location and room size

Stayed in April 2024

Some noise around at early morning

Helpful staff. Good service.

Stayed in April 2024

The internet was extremely poor and not secure, also the carpets were badly stained and needed cleaning - a real shame or this review would be a 10.

We had a fabulous stay here. The staff were fantastic. The facilities top notch. The hot thermal pool (free) was outstanding. Bathroom and room were huge and luxurious. If ever back in Bursa will stay again

Stayed in March 2024

We had to change rooms as the door wouldn’t lock after day 1, so we experienced in two hotel rooms that the showers/ shower heads need an update.

We really enjoyed the stay. The free sauna and Turkish bath were a big plus. In the evening we could go as a a couple and in the morning it was for women only. Breakfast had a wide range of options!

Stayed in March 2024

Nothing that I could score this down for, everything was good from start to finish.

This is not my first stay, hence would like to say that the rooms always meet the standards and sometimes go beyond expectations. I would like to thank everybody in the receptions team as they made me feel welcome throughout the stay. Special thanks to Burak for going extra mile. All in all, would recommend this hotel to anybody travelling to this city. Will be coming back more.

Stayed in March 2024

Suit room they gave us had broken window door and one of them was opened. Carpets are not clean and if you have allergy to dust, it may irritate your respiratory system. Cleaning service only cleans mirror of the bathroom. No cleaning for bath tub and toilet. There is no Spa service. It was only the thermal pool but it was not hygienic, you can see dead skin swimming on. Pool was smaller than it is shown on the images. It is open in specific timeframe and this causes the pool crowded. Smell of the steam room was horrible.

I can say that the breakfast was more than expected. If you love Turkish breakfast, it will satisfy you. Because there was availability, they upgraded our room from economy class to suit and we didnt pay anything extra. They have private parking area and vale service was free. Sauna and the shock bath were the most joyful part of the hotel. It is closer to Uludag. Although the district of the hotel was bad, it was closer to Uludag. Can be best spot for the people who would like to have amazing Turkish breakfast and go to Uludag.

Stayed in February 2024

No downsides

Everything was good

Stayed in March 2024

Nothing

Very friendly and understandable staff , rooms are very neat & clean , special thanks for MR.Batuhan for his cooperation and efforts to make our stay unforgettable

Stayed in March 2024

The breakfast needs improvement.

The hotel is very good comparing to the deal I got, moreover I would like to thank the front desk for their support and help. I have asked once for plate and knives late at night and said that it will take 20 minutes, but due to their help with thanks it took less than 5 minutes. I don’t wanna forget the ladies who tide up the rooms for their excellent work. The check in was smooth, the upgraded room was just what I needed. Thank you

Stayed in January 2024

Nice Hotel

Stayed in December 2023

There are low doorways in the wellnes part and the floor is very slippery. It is quite dangerous. Wifi is slow, It could be much better.

The breakfast is good, with many different vegetables, cheese, bakeries and fruits. Still I was missing more kind of cold cuts. Room and bathroom is nice and spacious. Roof top bar is also very nice.

Stayed in February 2024

The stuff was so nice and respectful.

Stayed in February 2024

Old hotel, not so comfortable!

Stayed in February 2024

Improve the house cleaning services. Also improve the cleaness of the tawlet..and if the floor is for non smoking you should not put guest whi smoke in non smoke floor.

The staff is good

Stayed in January 2024