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  5. Reviews of Best Western Plus Universal Inn

Reviews of Best Western Plus Universal Inn 3 stars

5618 Vineland Road, Orlando, FL 32819, United States

#237 of 390 hotels in Orlando

Guests' Choice

Review score

Based on 731 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 5 June 2024

    8.0
    Very good
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location, clean and breakfast.

    Stayed in June 2024

  • Reviewed: 27 May 2024

    8.0
    It was comfortable and nice. No complaints. We stayed there in March also
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The bed I had was a little Bouncy but I slept well.

    The staff was friendly. It was close to an area we needed to visit. The free bfast was good.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Correct

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Great stay next to Universal Studios, great staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Nothing to report really, something to improve is probably breakfast, which could be more diverse. Another suggestion is to have better shower curtains as water tends to go out on the floor of the bathroom.

    this is a very easy to reach property that is approximately 20mins walking from Universal Studios. You just need to cross a bridge and you get there easy. The staff was amazing, extremely helpful even when we asked them if they could keep our bag till 8pm after we already checked out of there. Breakfast was included, nothing fancy but many options and you get out of there feeling you had enough food. Coffee machine was also running 24/7. The room was quite clean, parking is free (and plenty) and bed was comfortable. There are many restaurants nearby, and some of them have vegan options (there is a soup place across the street that had one of the best noodles I ever had)

    Stayed in April 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Family Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    renovation/repair work very noisy. Water was shut off for emergency service for a few hours.

    desk staff was extremely helpful and professional.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Good value. Need to bring a mattress topper for the hard mattresses.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Beds were a little too hard for me and the wife

    Property located close to universal studios and restaraunts within walking distance

    Stayed in March 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Smel like old , and mold in the bathroom.

    Nice location, pretty clean, nice personal , good breakfast

    Stayed in April 2024

  • Reviewed: 30 April 2024

    9.0
    All good one issue first night but someone got it fixed. 👍🏻
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Need more Parking

    Across street from universal

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    I was very pleased with the property, staff, and location.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    It would have been nice to have a hot tub. Having more fresh fruit options (like berries) would have been nice. Having whole wheat options would have been nice.

    The breakfast was good. I was thankful for low carb high protein choices. The location was exceptional. Within walking distance to outlet stores, great restaurants, and Universal. I was also thankful for the shuttle, but wish it left Universal later than 5:30pm.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    It was fine, may stay here again if we could use more of the hotel amenities.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The price was a bit more than I would have liked to pay. We arrived around 8pm and went to sleep not long after. We just needed a place to sleep

    Close to Universal

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good if you’re planning to get to Universal Studios early in the morning
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Old look of the hotel and the rooms. Not a lot of options for breakfast

    Location and free shuttle to Universal Studios

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Excellent Location, super convenient to everything.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could be a bit more higher quality. Not really a big deal.

    Free parking, 30 min relaxing walk to the universal. Also you can take free shuttle too.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was OK, but not great.

    Clean, great housekeeping, centralized location to parks, shuttle at 8am and 5pm to universal.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    From the outside, it looks a bit rough. It's situated at the back of a parking lot and just looks a bit dodgy. It isn't though. It's very nice inside.

    Nice place. Very friendly staff, Great welcome - held our luggage behind reception all day until check in. Rooms were fine. Massive TV. 25 minute walk to Universal - Easy to get to. Perfect for us.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Pool area

    The staff was very courteous and informative

    Stayed in March 2024

  • Reviewed: 5 April 2024

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room and bathroom could be updated.

    Breakfast

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Clean and spacious.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    1 Central elevator can make it cumbersome to enter and leave during peak times.

    Clean room and decent breakfast.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast eating area needs to be bigger.

    Nice stay

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Awesome stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The shuttle only leaves for Universal at 8:00am then returns at 5:30pm. It would be good if they could offer something a few times a day. The beds and pillows are only fair.

    The hotel was clean, safe, quiet and around the corner from Universal a $7-$12 Uber ride. Most importantly, it was a great value. The breakfast was also very good.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    gentleman in the office when we arrived late was more than acommodating!!

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    It met our needs really well. It was clean and safe
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing it was good

    The breakfast was good. It was in a good location

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Good stay for Disneyland visit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    Hotel was a bit old, reception's area a bit small but everything's clean.

    Very good location, close to supermarkets and restaurants/coffeeshops. Easy to reach Disneyland. Easy parking. Room was spacious, air conditioner in room works well. There's also coffeemaker in the room and washmachine with tumbler in the facility. Breakfast was okay, the receptionist was nice and always great us when we come in and out.

    Stayed in January 2024

  • Reviewed: 11 March 2024

    7.0
    Overall, a great deal and stay for a great weekend.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I did not like how everything in the room felt damp. If I left my clothes out and had the air running, it felt damp when I put them on. Even the sheets on the bed. And I know I didn’t turn the air on incorrectly because I worked it like I have done many other hotel rooms and I didn’t feel that same humidity/dampness.

    We went to visit universal, the location was perfect, it’s not even 5 minutes away and there’s a shuttle that will take you there also. The facilities were clean and the staff was friendly. The hotel is not as updated in terms of the modern look some hotels now have, but it was still a clean, affordable hotel. It also was very quiet, I could not hear the people below me or next to me. I did feel like the rooms were a bit humid even with the air on, but nothing that was too annoying. I would recommend this hotel if you’re traveling and need something quick for the weekend, or if you are on a strict budget.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast options could have been better. Same things every day.

    Location was great!

    Stayed in January 2024

Showing 1 – 25

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