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Reviews of Courtyard Baton Rouge Siegen Lane 3 stars

10307 North Mall Drive, Baton Rouge, LA 70809, United States

#41 of 75 hotels in Baton Rouge

Guests' Choice

Review score

Based on 164 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 30 May 2024

    7.0
    Went for the pool
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The ice machines were broken on every floor so you could only get ice from the bar. The elevator was also broken on one side of the hotel, so you'd have to walk to the other end or take the 3 flights of stairs. Lol I took the stairs alot because the elevator would be busy. Also my purchase said breakfast included and then the hotel said no, it wasn't. The pool and hot tub were extremely dirty!! I'm talking black bottom in the hot tub!

    The room was large, the outdoor sitting area was nice, the beds were comfortable and the water was hot.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    A nice get away quiet and clean
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine

    Didn’t have breakfast the location was nice

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    I had a good stay. I would stay again.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was nothing I did not like.

    Did not eat breakfast

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Poor customer service.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff stayed sitting in the back whenever trying to check in. I had to wait 15 minutes to be checked in cause no one was at the front desk. Just the person at the bar was working. The person that checked me in didn’t explain anything about the amenities like the pool. Whenever I went to get something in the lobby to get some water I went to see if I had to pay for it, once again no one at the front desk so I walked out the hotel and then the lady working the bar ran behind me to see if I wanted to pay for the water of course I said well I waited and no one was at the desk she told me I had to come in and wait cause the person working the front desk was on break. I paid $3.50 for a bottle of water which was ridiculous.

    The property was Neat Cleaned and Organized and close to the mall.

    Stayed in March 2024

  • Reviewed: 9 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff was great, very friendly. Beds was comfortable. Nice hotel.

    Stayed in February 2024

  • Reviewed: 20 October 2023

    8.0
    Great value. Safe and clean . It’s not far from Tiger Stadium
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Starbucks

    All the amenities were not open.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    N/A
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The amenities in the hotel wasn’t all the way open and no microwave

    Cleanses and locations

    Stayed in October 2023

  • Reviewed: 8 August 2022

    9.0
    Other than the rude staff member, we enjoyed our hotel stay.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Some of the staff wasn't friendly and one staff member was rude to my boyfriend when he asked him a simple question.

    Very nice hotel and very reasonably priced. The staff member who checked us in was very friendly.

    Stayed in August 2022

  • Reviewed: 21 April 2022

    8.0
    ok stay but won’t book there again until the propyls updated.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The property needs a refresh, paint, carpets, bath rooms, etc.

    great staff. attentive and courteous.

    Stayed in April 2022

  • Reviewed: 4 April 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Very close to the main road, so it was slightly noisy until about 12 am

    Loved that you didn’t have to travel far for food and activities

    Stayed in April 2022

  • Reviewed: 4 March 2022

    9.0
    I enjoyed my stay.
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    I didn't have the breakfast. The hotel did meet my expectations, it was clean and the staff was very friendly.

    Stayed in March 2022

  • Reviewed: 16 February 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I wake up by 5 am. Went downstairs to get coffee because husband sleeps in. Ridiculous they didn’t have a pot of complimentary coffee. The coffee to buy didn’t open until 7. Had to drive to get coffee This is a great chain but coffee is essential when traveling

    Stayed in February 2022

  • Reviewed: 17 January 2022

    7.0
    it could have been better
    • Leisure trip
    • Couple
    • One Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    heater broke

    unclean had to Lysol and wipe with Clorox wipes

    Stayed in January 2022

  • Reviewed: 4 January 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    clean and comfortable

    Stayed in December 2021

  • Reviewed: 25 October 2021

    9.0
    Cozy & Comfortable
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Was not informed of breakfast availability.

    Clean facility and great location. The staff was courteous and helpful.

    Stayed in October 2021

  • Reviewed: 16 October 2021

    7.0
    Good
    • People with friends
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The setup

    The fire

    Stayed in October 2021

  • Reviewed: 31 August 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The price

    Didn't eat breakfast

    Stayed in July 2021

  • Reviewed: 24 July 2021

    9.0
    Met all expectations, comfortable, good value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Didnt like $5 bottle of water. Really?? Will pay attention in future and use tap water. No other complaints

    The room was very attractively furnished. As always the beds were very comfortable. The room was clean. Did not use breakfast buffet - had other plans. Pool was and hot pool were used - well maintained. Lobby and seating areas in lobby and down first floor hallway were attractive and comfortable. Appreciate mini fridge.

    Stayed in July 2021

  • Reviewed: 10 July 2021

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I loved staying at the Marriott Courtyard on Siegen its the only place I like to stay but the air conditioner wasn't getting cold so it was little hard for me to get comfortable and go to sleep cause I was hot. The next day when I got off the room had not been cleaned and so I had worked 12 hours and didn't have any clean towels. I didn't know I had to request for the room to be cleaned. However when I told them I wanted a new room cause the air didn't worked they accommodated me and gave me another room but it had a weird smell and few roaches on the floor I had to clean.

    I love the staff, very friendly and I love the location.

    Stayed in July 2021

  • Reviewed: 5 July 2021

    9.0
    Will be back soon
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The lady at the coffee shop needs to lighten up smile be happy. I know she was probably over worked tired but still she was the first face we saw that morning smile. Plus the coffee was sooo gorss definitely not starbucks taste

    I wish I had his name but the young black guy at check in and during our day was so friendly and sweet. Joking around with us and definitely made us feel.welcomed.

    Stayed in June 2021

  • Reviewed: 1 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    My key did not work and the staff wasn’t at the desk for like 10 minutes

    Clean nice room remodeled.

    Stayed in July 2021

  • Reviewed: 12 June 2021

    9.0
    Very clean n comfortable. The staff was extremely polite, n helpful. Great, safe location! Enjoyed, will definitely stay
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I can’t think of anything to. complain about, Ck. in to check out, was wonderful!

    Clean, safe, great staff

    Stayed in June 2021

  • Reviewed: 2 June 2024

    5.0
    Will not stay here again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Smelled of smoke Only 1 bedside lamp Very little counter space Room’s door was so stuck that I went back for another key thinking the key didn’t work. I booked a room with a bath but was given a room with only a shower

    Location

    Stayed in June 2024

  • Reviewed: 18 May 2024

    10
    Very clean and respectful
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Service

    Stayed in May 2024

Showing 1 – 25

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