750 North Interstate 35, New Braunfels, TX 78130, United States
#3 of 31 hotels in New Braunfels
Guests' ChoiceBased on 170 hotel reviews
8.5Cleanliness
8.7
Comfort
8.9
Location
9.3
Facilities
8.8
Staff
9.1
Value for money
8.3
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End of dialog contentReviewed: 30 April 2024
Luz
United StatesEverything was excellent, but if I had to choose something I didn't like, it was the knocking of the housekeeper at 8:20 a.m. on the day of check out even though we had the "do not disturb" sign hanging outside the door knob. My children were still asleep resting. I just felt rushed to check out. I understand they have a lot of work cleaning rooms, but it was very unpleasant to wake up and cover myself rapidly so she wouldn't see me when she opened the door.
A great place to stay! We loved our stay, and what we liked more was the friendly staff. Brenda was very welcoming when I checked in and made me feel at home. Great, great customer service. The beautiful view of the river was amazing, too.
Stayed in April 2024
Reviewed: 22 April 2024
Kelley
United StatesPorch lights were not able to turn off so bugs made sitting on our porch uncomfortable
Very clean and cozy room
Stayed in April 2024
Reviewed: 15 April 2024
Hannah
United StatesI loved everything
I loved everything
Stayed in March 2024
Reviewed: 5 April 2024
Melodie
United StatesFood prices are too high at the the restaurant.
Great location! Close to all the places I wanted to go.
Stayed in April 2024
Reviewed: 29 March 2024
Robert
United StatesThe construction going on at the entrance but realize it was necessary.
Location!!’
Stayed in March 2024
Reviewed: 12 March 2024
Jeannie
United StatesI did not like the parking situation. There was not enough parking.
Everyone was super friendly right from the get-go. I thought it was very easy to make the reservations, and the room turned out exactly the way the accommodations were supposed to.
Stayed in March 2024
Reviewed: 4 January 2024
Bridget
United StatesThe downstairs lobby music was loud and annoying, I had to call down to the lobby to turn off to sleep.
Location was great for a quiet night
Stayed in January 2024
Reviewed: 20 December 2023
Douglas
United StatesShower head was old and water stream was partially messed up due to calcium deposits. Would prefer a shower head with detachable piece that allows more flexibility when showering. Tub was very slippery.
Well located and I found the bed very comfortable. Staff was friendly and effecient.
Stayed in December 2023
Reviewed: 25 October 2023
Benitez
United StatesDirty Fidge. had fungus.
Stayed in October 2023
Reviewed: 5 September 2023
Ricardo
United StatesVery friendly staff and cleanliness of the facility.
Stayed in September 2023
Reviewed: 14 August 2023
Alice
United StatesNo breakfast packages
Having place to eat on property and pool and river access.
Stayed in August 2023
Reviewed: 31 July 2023
Autumn
United StatesLoved being right by the river!
Stayed in July 2023
Reviewed: 31 July 2023
Addie
United StatesNothing
Near river
Stayed in July 2023
Reviewed: 21 July 2023
Suzanne
United StatesNo coffee available during the day. No free breakfast. For the price some extras would be nice. No notice until arrival that water would be turned off at 10:00 am the next morning for repairs. We were accommodated with a free late check out, but there should have been some notice at the time of booking.
Loved the access to the river for swimming and also the pool. Grounds are beautiful. Room very comfortable and nice.
Stayed in July 2023
Reviewed: 17 July 2023
Robert
United StatesNothing!
Beautiful 4th floor room with a balcony view of the river behind the hotel!
Stayed in July 2023
Reviewed: 1 July 2023
Miguel
United StatesShowers were not good. Our shower was small and not clean.
Location was great. Balcony was awesome
Stayed in June 2023
Reviewed: 28 June 2023
Brian
United StatesRoom seems a little outdated for how new the hotel is
Pool & river access were a great hit
Stayed in June 2023
Reviewed: 27 June 2023
Joshua
United StatesIf I had to really choose a negative it’s probably just that unfortunately this great place is jammed right in between busy highway exit/enter ramps, so it can cause a bit of a delay, or unnecessary urgency maneuvering.
The property was gorgeous and has the luxurious feel while still enjoying the river as fun as you can. A property built to create memories that are priceless!
Stayed in June 2023
Reviewed: 25 June 2023
Joseph
United StatesRiverside access in need of a “tune up” refresher. Lack of river access amenities.
River access, convenient location in town.
Stayed in June 2023
Reviewed: 21 June 2023
Larry
United StatesBreakfast limited but good
Stayed in May 2023
Reviewed: 1 June 2023
Karen
United Statesabsolutely nothing
clean and way awesome staff
Stayed in May 2023
Reviewed: 30 May 2023
Richard
United StatesLocation was just what we wanted and the staff were friendly and willing to assist.
Stayed in May 2023
Reviewed: 29 May 2023
Ronald
United StatesOnly issue was pulling out of the parking lot on a very busy street.
The staff was very friendly and courteous. We had a minor issue which was taken care of immediately and professionally.
Stayed in May 2023
Reviewed: 19 March 2023
Kim
United StatesRoom windows were filthy and we told the staff and they were not cleaned during our 4 day stay. They were dirty from the outside and we were on the second floor so they may not have had the ability to get to them. The stairs going to the water were full of a 1/2 inch of mud. The railing around the concrete jettys was really tacky. The swimming area rope was broken and just laying in the water and had not been attended to in a very long time. There were no chairs by the fire area that they had. The site needs attention for how much they charge.
Location and beautiful setting but not well maintained for the price.
Stayed in March 2023
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