Reviews of Four Points by Sheraton Los Angeles International Airport 3 stars
9750 Airport Boulevard, Los Angeles, CA 90045, United States
#336 of 382 hotels in Los Angeles
Guests' ChoiceReview score
Based on 2315 hotel reviews
6.0Score breakdown
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Cleanliness
6.7
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Comfort
6.8
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Location
7.9
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Facilities
6.3
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Staff
7.3
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Value for money
6.2
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Free WiFi
7.2
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Reviewed: 27 May 2024
Pao
Taiwan13 reviews2 helpful votes5.0“Four Points series hotel could do better.”- • Business trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
rate is too high
location is good, close to the LAX
Stayed in April 2024
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Reviewed: 26 May 2024
Kristina
United States4 reviews7.0Good- • Leisure trip
- • People with friends
- • Larger Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Maintenance staff fixed the low water pressure and no hot water problem as soon as we called about it.
Stayed in May 2024
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Reviewed: 25 May 2024
Robert
United States5 reviews7.0“Easy in and out”- • Leisure trip
- • Couple
- • Large King Room with Adapted Tub - Mobility Accessible
- • Stayed 1 night
Several staff members were on their electronics instead of assisting customers.
Room was comfortable. Transportation to and from LAX was really good.
Stayed in May 2024
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Reviewed: 21 May 2024
Ann
United States6 reviews5.0“It was a stay”- • Leisure trip
- • Family with young children
- • Larger Queen Room with Two Queen Beds
- • Stayed 3 nights
When I made my reservation, I specifically booked this hotel because it seemed like parking was included in the reservation. However, parking was not included with my booking, even though I had asked the front desk to confirm it was included. I guess I was misunderstood and got charged anyway ($55 a day). The air conditioning in our room did not work so we weren't able to get it nice and cold but at least it wasn't extremely warm. We also did not have a fridge in our room so if you have drinks or snacks I would make sure they aren't perishable. Also, for those of you who are traveling economically or using a debit/credit card, be prepared to be charged the deposit of $350 for the stay, and maybe they will charge your card 2-3 times as they did mine but they return it within 3-5 business days (will update if not true.)
We drove in from Colorado to stay at this hotel to spend the weekend in Los Angeles but from past experiences with flying into LAX it seems to be in a very reasonably close area to the airport, there is also a parking garage behind it that you can use if you are heading out from LAX. The lobby and location were great, they were in a very nice area surrounded by other hotels and easy to get to. The room was comfortable, the staff were kind and very willing to help. The gym area was also really nice with a variety of things to do. The housekeeping staff was very kind and cleaned the room well. The view from our room was also nice, we got a center room in the middle of the building so we were able to see the Budget rental but also the sunrise and sunset.
Stayed in May 2024
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Reviewed: 17 May 2024
Kenneth
United States1 review6.0“If I was to return and got a room like that again I would demand a refund”- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
My room wasn’t clean compared to other rooms I’ve stayed in. Wall’s looked like a child with dirty hands ran through it before I checked in windows were dirty inside and out. Room dresser and nightstand need to be redone or replaced it looked like second hand furniture and the mattress looked like it came from Salvation Army
It was near airport. Convenient and accessible
Stayed in May 2024
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Reviewed: 12 May 2024
Asim
Pakistan10 reviews1 helpful vote6.0“good stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
long que in the lobby for reception to check in
Roomy and location is good and meet the expectations of 3 star
Stayed in May 2024
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Reviewed: 12 May 2024
Barry
Israel73 reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The sink was blocked
Location
Stayed in April 2024
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Reviewed: 11 May 2024
Andrew
United States1 review5.0“Meh”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Needs renovation
Distance to airport
Stayed in May 2024
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Reviewed: 11 May 2024
Claribel
Puerto Rico15 reviews7.0“Nice but not excellent”- • Leisure trip
- • Group
- • Larger Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Location near the airport
Need some improvements
Stayed in May 2024
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Reviewed: 9 May 2024
Dmitry
Russia105 reviews15 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
a\c didn't work properly - was heating to 80 instead of cooling to 68
close to airport, shuttle service available
Stayed in May 2024
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Reviewed: 9 May 2024
Mary
United States22 reviews6 helpful votes7.0“Basic hotel with airport shuttle.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The shuttle to the airport left the hotel like 3-5 minutes early. I was on board already but It was pretty disturbing if someone was counting on making the airport shuttle at the scheduled time.
Pretty basic hotel. Good value.
Stayed in March 2024
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Reviewed: 8 May 2024
Genevieve
United States1 review1 helpful vote7.0“It was okay”- • Leisure trip
- • Family with young children
- • Larger Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Only 1 coffee shop and 1 restaurant
Near the airport
Stayed in May 2024
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Reviewed: 7 May 2024
Gregory
United States60 reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds
- • Stayed 1 night
A long line to check in
Stayed in May 2024
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Reviewed: 6 May 2024
Dorese
United States9 reviews2 helpful votes7.0“Smiling faces checking in with bottled water in room - good and comfortable stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Old, but maintained. Windows need cleaning
Location
Stayed in May 2024
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Reviewed: 4 May 2024
Annewortel
Netherlands1 review7.0Good- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
Light was broken on arrival, we informed the staff but got charged for it anyway. Staff was also on strike during our stay.
Nice hotel for a one day stay.
Stayed in April 2024
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Reviewed: 4 May 2024
Mabel
Hong Kong24 reviews7.0“It’s an overnight stay, would choose another property next time”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The air conditioning wasn’t functioning properly, the room temperature was 76 degrees and not adjustable
Convenient located
Stayed in April 2024
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Reviewed: 1 May 2024
Lynell
United States7 reviews6.0Pleasant- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
They held a total of $350 it was just stated that management requires it, but the guest behind us said they only had a hundred deposit. It seemed racist. The best room was not the best room. Towels were not clean. Messed up Brand Name by being so limited and uncaring about health. No AC in room.
No hot water. It was not shared with us at check in nor was there any flyer until this AM when I checked out.
Stayed in April 2024
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Reviewed: 30 April 2024
Donna
Australia11 reviews7.0“A basic but comfortable place for a layover between flights with free shuttle bus service”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Rooms are basic and dated but comfortable and adequate.
Loved the free airport shuttle. Even though we were too early to check into our room, the lobby is well set up to loiter and there were several groups taking advantage of this.
Stayed in April 2024
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Reviewed: 28 April 2024
Nicholas
Australia3 reviews7.0“Good location not happy about the deposit”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Charging you 200 usd and not been able to refund it straight is very poor.
Location
Stayed in April 2024
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Reviewed: 27 April 2024
April
Canada1 review5.0“Pleasant,”- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
See above
Location is fine, close to the airport. Liquor store close by was a bonus. Carpets are old and dingy. I had an inside room and no air conditioning. TV was on its last legs, kept scrambling the screen. I didn't have the breakfast, pricy for 1. You should have a small option for singles who don't eat much. Service was lovely.
Stayed in March 2024
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Reviewed: 24 April 2024
Mollie
United States15 reviews7.0“Conveniently located to the airport.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Late night food options were not great. had to get food from the conveninence store...then had to eat the ramen with a toothbrush cause there was no silverware
Very convenient to the airport. Shuttle was great
Stayed in February 2024
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Reviewed: 23 April 2024
Jerry
United States2 reviews6.0“adequate the price was wonderful for the area, but the parking was overly expensive requiring us to park more than a qua”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No restaurant. Had to leave the premises to have dinner.
A/C not functioning. Room was hot. Staff made aware
Stayed in April 2024
-
Reviewed: 23 April 2024
Walter
United States3 reviews5.0“Not happy”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
My room does not have an iron, the water from the sink barely came out. Very expensive for what it offers, I would not recommend it to anyone
The location is good only a few minutes from the airport
Stayed in April 2024
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Reviewed: 19 April 2024
Felipe
United States36 reviews7 helpful votes5.0“Needs a renovation.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
It’s falling apart. Desperately needs a renovation.
Location
Stayed in April 2024
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