5400 Seawall Boulevard, Galveston, TX 77551, United States
#26 of 59 hotels in Galveston
Guests' ChoiceBased on 1584 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
8.0
Staff
8.6
Value for money
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
M
United StatesNothing
Staff, dog park
Stayed in April 2024
Reviewed: 28 May 2024
Stanley
United StatesNeed more help at pool bar. Bartender has to make drinks and run food orders. Price for room too high and should include parking as it's outside .
Good location. Employees very helpful. Room was good just need fan in bedroom.
Stayed in May 2024
Reviewed: 28 May 2024
Mayra
United StatesRoom wasn’t ready
Pool and pool hours location was good as well
Stayed in May 2024
Reviewed: 21 May 2024
Melissa
United StatesThe smell in the room was very strong.
We loved the location and views.
Stayed in May 2024
Reviewed: 18 May 2024
Tom
United StatesThe internet service.
Only issue we had was the internet was off and on. We needed it because we were traveling.
Stayed in April 2024
Reviewed: 18 May 2024
Aimmee
United KingdomDidn't stay long enough to comment
Rooms spacious and well presented. Outdoor areas very nice and ideal location
Stayed in May 2024
Reviewed: 7 May 2024
Dori
United StatesCommon area, y’all changed since my last visit 11/2/23
Balcony
Stayed in May 2024
Reviewed: 30 April 2024
Kim
United StatesI thought I booked a balcony room facing the pool but our balcony faced the parking lot. I also thought a shuttle to the port was free with the stay but found out it wasn’t. I wish that would be advised more clearly. That was not a breaking point. We will be back.
I loved the pool. The breakfast buffet was delicious.
Stayed in April 2024
Reviewed: 15 April 2024
Nicholas
United StatesConstruction
Room and pool
Stayed in March 2024
Reviewed: 15 April 2024
Kevin
United StatesHaving to pay for parking
Location
Stayed in April 2024
Reviewed: 9 April 2024
Jeffrey
United StatesParts of the hotel were under construction
Stayed in April 2024
Reviewed: 2 April 2024
Leonardo
United StatesIt’s remodeling and working on construction
Too clean , the ocean views, the location
Stayed in April 2024
Reviewed: 10 March 2024
Ericka
United StatesI would have like a little jazz time with my drink BUT not available
Did not eat at the hotel
Stayed in February 2024
Reviewed: 5 February 2024
Tyesha
United StatesThe beds were super hard. I was charged for breakfast every morning we ate when it was supposed to come with the room. I’ve called and talked to someone the first day, she said she’d call back in 15 min haven’t heard anything. Call and the phone constantly hangs up before I can speak with anyone. The pool was down, which means it wasn’t really anything to do inside the hotel.
I loved the location and the look of the hotel, because it is definitely not a resort.
Stayed in February 2024
Reviewed: 24 January 2024
Theresa
United StatesNo complaints
Loved the view,the pool, the staff the room the breakfast
Stayed in December 2023
Reviewed: 23 January 2024
James
United StatesStaff could use CX training regarding booking.com reservations
Stayed in January 2024
Reviewed: 16 January 2024
Bill
United StatesOur room phone could not dial the front desk or room service due to remodeling (not sure how that would impact the phone lines, but this is what we were told). We needed more wash clothes and when we asked the staff in the hall (they didn't seem to understand English) they gave my wife hand towels.
The staff was exceptional. The bed was very comfortable. Amenities were spot on.
Stayed in January 2024
Reviewed: 29 December 2023
Santanu
United StatesWiFi issue
Stayed in December 2023
Reviewed: 29 December 2023
Jemika
United StatesI didn’t like how the staff in the restaurant was acting rude and didn’t offer our waiter any assistance
The service was great
Stayed in December 2023
Reviewed: 26 November 2023
Joni
United StatesOur stay was during Thanksgiving but they did not clean our room or bring fresh towels until our last day of stay.
Location was perfect to the beach and major entertainment venues.
Stayed in November 2023
Reviewed: 15 November 2023
Lopez
United StatesIs vista en el mar
Stayed in October 2023
Reviewed: 27 October 2023
Brandon
United StatesThe room size and the it seemed a little outdated.
The view and location
Stayed in October 2023
Reviewed: 10 October 2023
Temenit
United Statescigarettes smell coming to our room through the balcony
The location of the hotel was great. Good customer service!!
Stayed in October 2023
Reviewed: 28 September 2023
Oleg
Estoniaoverpaid for this type of hotel. Too expensive for service and breakfast provided.
Room was clean
Stayed in September 2023
Hollywood, USA
Margaret River Town, Australia
Gipenai, Lithuania
Westerlo, Belgium
Karlskrona, Sweden
Sandusky, USA
Sunny Beach, Bulgaria
Chaloklum, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content