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Reviews of Quality Inn & Suites Lake Charles 3 stars

3211 Venture Park Drive, Lake Charles, LA 70615, United States

#25 of 31 hotels in Lake Charles

Guests' Choice

Review score

Based on 275 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.6

  • Location

    7.4

  • Facilities

    6.2

  • Staff

    7.3

  • Value for money

    6.4

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 11 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Did not get deposit on room back! And no! Nothing was messed up damaged to not deserve deposit returned.

    It was not satisfactory.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    5.0
    Beds
    • People with friends
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds are full size and not queen

    Stayed in May 2024

  • Reviewed: 6 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Efficiency King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I call before leaving to ensure we could get an early check in. Cause we had just work an 14 hours shift, to us getting they saying we couldn’t check in till 3. And still charge us one night stay even tho we didn’t stay. And call to make sure we could come early.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    5.0
    Equipment that is broken should be fixed to accommodate guests
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No eggs or meat no muffins or breakfast bars

    It was very clean

    Stayed in March 2024

  • Reviewed: 26 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Efficiency King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty bed lenien

    Na

    Stayed in February 2024

  • Reviewed: 11 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They said it had compromised breakfast but no breakfast just hot dog and hard 🥪 could have been better for the kids

    The rooms were very clean around a lot of stores to shop from

    Stayed in October 2023

  • Reviewed: 12 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The building was very dirty. The hallways were extremely hot, and we had to pay a $40 security deposit on top of the booking fee

    Stayed in August 2023

  • Reviewed: 4 July 2023

    5.0
    Won't stay there agian
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    See ABOVE

    Coffee for breakfast I asked the check in clerk if there was a luggage rack to put my suit case on, he didn't understand what I meant so I ended up using the Ironing board. I had to drag a kitchen chair down to the room for my 75 year old mother to sit on. The sheets didn't fit the beds and the continued to fall off. The bathroom was beautiful but the water pressure sucked and the breakfast was not up to par, the website had pictures that was not the truth stated. NO eggs, sausage or gravy nor any fresh fruits (apples) only on the 1st day of the 3 we were there. NO yougurt, hard boiled eggs, small little milks like in the pictures.

    Stayed in June 2023

  • Reviewed: 20 April 2023

    7.0
    Nice stay.
    • Leisure trip
    • Solo traveller
    • Efficiency King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had to reclean the bathroom, especially the shower.

    Comfortable beds, stove and fridge.

    Stayed in April 2023

  • Reviewed: 28 February 2023

    5.0
    Will Not be staying there again. Renovation was sloppy and und unprofessional
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    breakfast was a joke. most things were either broken or just not there

    bed was okay

    Stayed in February 2023

  • Reviewed: 5 February 2023

    5.0
    The room and staff was awesome, just minor inconvenience
    • Family with young children
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    no remote for tv coffee pot leaking didn’t hold water

    great hospitality

    Stayed in February 2023

  • Reviewed: 14 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Ice machine was broke

    Stayed in January 2023

  • Reviewed: 2 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It wasn't wild about waffles or molto meal when somewhere else for breakfast other net it was a good place to stay

    Nice room comfortable stay enjoyed the service

    Stayed in January 2023

  • Reviewed: 31 October 2022

    5.0
    Even though I enjoyed taking a shower due to the hot soft water, I will not be coming back.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The smell of the sewerage was coming from the kitchen sink so every time you showered the stronger the smell got in the room. The bed was right next to the kitchenette so I had to inhale that horrible smell. My husband said that the pipe trap was not working properly so he had to plug the drain with a wet towel to decrease the smell.

    Really liked the bathroom. Hot soft water was great so I really enjoyed my shower time.

    Stayed in October 2022

  • Reviewed: 11 September 2022

    5.0
    OK for one night, personally wouldn‘t stay there again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The air in the room was extremely stuffy and humid, „kitchen“ was not clean, chairs and table neither.

    The pool was nice.

    Stayed in August 2022

  • Reviewed: 10 September 2022

    6.0
    The good and the not so good ....
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wished that we could have given a 10 because the staff was so nice. However, I say it was fairly clean because while the bedding was clean, the black light flash light did show dust on the furniture and inside the cabinets were dust and a few dead bugs, but we didn't need to use those so it wasn't a game changer in keeping the room. Basically we bring bleach wipes and Lysol and did a little go over in the room. Around 12:30 pm, the occupants in one of the next rooms turned their tv up loud and must have started cooking, because while we were trying to sleep the strong food smells were coming in the room and it was noisy. Maybe that can't be avoided since they do have a small kitchenette in the rooms and cooking is allowed. We wound up stuffing a towel under the connecting door and the gap under the main door and was able to settled down and we were able to sleep. I did like that you can pay the deposit with cash and not have to put it on a card. However, I didn't like the way they took the cash deposit and gave a generic cash receipt for the deposit, because when we were checking out it appeared that their copy of my receipt was missing, so make sure you watch the check- in person fill out the receipt and it is logged in the receipt book. However, we did get our deposit back. We knew this was listed as a 3 star hotel and for us, it was better than we expected.

    I liked that they honored our request for a room on ground floor with a walk in shower. I had a black light flashlight to check the sheets and bedding were clean and fresh. Overall the room was nice and fairly clean. It had recently been renovated and was better than I expected from reading other reviews. Staff was friendly, especially John, who assisted me when making the reservation and again once at the property, he was super nice. The bed was a little firm, but was comfortable. The property was sort of secluded, but we had no problems and parking lot area was well lighted. We went straight to our room so can't say how the other areas like pool, meeting and fitness rooms were.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    5.0
    It was a comfy bed and shower water was adequate.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room had humidity issues where the floors were wet and moist due to the humidity. It also had a moldy smell in the room, maybe because of the moisture.

    Bed was comfortable

    Stayed in September 2022

  • Reviewed: 24 July 2022

    7.0
    we got a nights sleep
    • Leisure trip
    • Couple
    • Efficiency King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    that room was not completed - air conditioning hit and miss and the vent in the bathroom needs to be more powerful as condensation was incredibly bad after 2 showers

    location was great - could see that it was under renovation

    Stayed in July 2022

  • Reviewed: 12 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Efficiency King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    2 issues 1, toliet seat was broken. Moved all over the place. 2 there was a smell in the kitchen. I couldn't figure out where it was coming from. It smelled either moldy or something bad. It was close to the bed so you could smell it while layung on the bed.

    The bed was extremely comfortable and great pillows. Pool was nice, but did need a cleaning

    Stayed in July 2022

  • Reviewed: 21 June 2022

    7.0
    This was an enjoyable stay with only minor issues.
    • Leisure trip
    • Family with young children
    • Efficiency King Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The toilet wasn’t stable it rocked. The hot cold temperature in all both faucets and the shower were backwards.

    the staff were super friendly and worked with us to get a room where we wouldn’t have to walk too far. The shower was a really nice walk in with a nice nozzle.

    Stayed in June 2022

  • Reviewed: 21 February 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Efficiency King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no trash bag in the room, and trash can in the restroom. There was no phone in the room. No hanger in the closet. TV Remot control 's battery is no charge. No cream for coffee.

    Stayed in February 2022

  • Reviewed: 2 January 2022

    5.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Elevators smelled like mold

    Front desk lady was great

    Stayed in January 2022

  • Reviewed: 29 December 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Your location was hard to find without gps. Too hidden away for safety. Bathroom needs to be updated.

    Front desk personnel very polite and helpful.

    Stayed in December 2021

  • Reviewed: 27 December 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hotel being under construction and not being informed about it prior to arrival

    Clean room

    Stayed in December 2021

Showing 1 – 25

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