There was a Keurig in the room but no fridge. Not a huge deal for a one-night stay, but if I were staying longer, I probably would have wanted that. There was also a pretty large rip at the top of one of the curtains in our room. Again, since it was a one-night stay, we didn't report that or ask to change rooms. It's a 20+ floor building and there are only two elevators for guests (at least that we were aware of). There's not much you can do about that especially in an older building in Manhattan, but just know that if you're checking out RIGHT at check-out time, the elevators may take a while - and may be full when they get to you if you're on a lower floor.

The location is excellent. The hotel is only about 6 blocks from Penn Station/Madison Square Garden and is also well situated between a couple of different subway stations, so getting around the city was pretty easy. It's also pretty easily walkable to various restaurants and attractions. We took the subway, Ubers, and walked to our locations with equal ease. Staff were helpful and accommodating - very willing to hold our luggage since we arrived before check-in and departed after check-out. The building is older but was clean and felt secure. The bed was comfortable, the room was clean, and the shower had great water pressure.

Stayed in July 2023

One of the elevators was in constant use for construction works happening at the hotel which meant only one elevator worked between 25 floors so always had to wait 10 minutes to go up or down...

Location was great, the room looks like in the photos. Not massive, but spacious enough with a big bed! The staff was lovely and helped with any issues right away and kindly. Loved it!

Stayed in July 2023

Noisy air con.

Friendly staff. Comfy bed. Clean room.

Stayed in July 2023

the elevators were dirty, hot, only one out of two works and it was being used by construction workers.

Front desk staff.

Stayed in July 2023

Walking to the hotel, the Street really dark near location

Great location, hard of New York city, 20 mim walk to Times Square

Stayed in July 2023

No applicable

No applicable

Stayed in June 2023

expensive for the size and comfort of the room

Location, comfortable beds, friendly staff

Stayed in May 2023

Would be a plus, to have some complimentary food at morning, we stayed in other hotel that offer that service with a similar price and location.

Good location, easy to get and close to subway lines. The room was comfortable but a bit small.

Stayed in June 2023

In house breakfast, room with a better view.

The hotel did not have breakfast facilities. They gave 15 dollar worth Voucher to a nearby restaurant.

Stayed in June 2023

Room was clean and bed was also very comfortable

Stayed in June 2023

dimension of the room

position, staff kindness, the room (but too small even to simply open the luggage)

Stayed in May 2023

Staff at night shift not very accomodating when we asked if we can leave our 3 luggages for 4nights due land tours to Toronto inspite having another booking when we return for another 4nights stay..it was stressful telling us no space to leave the baggages and asked us to talk to manager if we can leave our bags. Hotel smell outside hotel is not nice and not even bother to check- we did 7nights in total here and once you go out you almost vomit.

Location is perfect if looking for Manhattqn area with budget cost. Locayion is best as some tourist apots are walakable. Times.Square is 20-25mijites walk No breakfast but there ia 24hrs water available at the lobby ao no need to buy water just refill bottle and go. Storage area is small but we managed store our luggages for 5days when we go for land tours in Canada (after talking to several staff if we can leave our luggages as we have another 4nights booking at the hotel.

Stayed in May 2023

Staff at morning shift are nice but not the lady assigned at night shift. Reception area has limited seat available to Outside hotel had bad smell.

Location is beat as it's near popular spots and some places are walkable. No breakfast but there is 24 hours water available at thr lobby - this will save you money buying spring water. Thr hotel has 24hrs security.

Stayed in May 2023

The room was small and could have used some new wallpaper, but the location was great and we had a wonderful time in NYC!

The location was great.

Stayed in May 2023

Room is small

Bed was comfortable Room is clean Eating places nearby

Stayed in May 2023

very outdated

location

Stayed in May 2023

hotel is under renovation, so the lobby and other facilities were not great, but as expected

location, view, bed

Stayed in May 2023

The ventilation fan in the bathroom is very very noisy. On Thursday night 18th May around 11.00pm guests on my floor were smoking marijuana. I decided not to disturb my own sleep anymore by going to reception but was surprised smoke alarms were not activated.

The location is excellent and staff efficient, especially as it is a very busy hotel. I always felt the staff had time for my questions. My room 2306 had a fantastic view and the housekeeping staff kept it very clean. The contractors who are renovating the hotel are very respectful when using the lifts etc

Stayed in May 2023

There was construction going on in the hotel, workers held up the only two elevators quite a bit, custodial staff said they couldn't understand English so they couldn't help us with trash or anything extra we needed, hard to reach front office by phone, must be busy as they don't pick up very often

Great location, close to so much, great view from the room, most of the staff was very friendly and helpful, clean

Stayed in May 2023

there was no bathtub stopper. I asked at least three times over 3 days and finally got one the last evening. they are renovating and warned us that after 9:00am, elevator can take 30 minutes although it never did.

location

Stayed in May 2023

the property is under construction and the room we stayed in was not renovated. it was clean, but very outdated there were moth holes in the curtains, but the linens were very clean.

the location is excellent and the staff is friendly and helpful.

Stayed in May 2023

Rooms are small and decor is dated, We had a room with 2 double beds and space was tight for 3 people. Room was cold when we arrived and we could not sleep with the a/c in heat mode, so had to request another quilt the next day as no extra blanket is provided (as there is no space in the very small single wardrobe in the room) - building thermal insulation and windows are dated, some noise from traffic and sirens, but expected for Manhattan.

Location is very close to Mid town Manhattan.

Stayed in May 2023

it could be cleaner and the rooms are really tiny. We were a family of three in a room for one.

Location is great for all the Manhattan sights

Stayed in May 2023

Hallways and doors are a little rough. Some rooms are undergoing renovation, occasionally causing long elevator wait times. Shower heads are water savers, output rather low.

Newly renovated room had new carpet and bathroom tile. Upper floors face south with great views and sunny. Rooms are very clean with fresh linens.

Stayed in May 2023

The hotel was going under renovation so the lobby was a bit messy but this could not be helped

The location the hotel is very good, close to a few subway stations. The room has two double beds so I had lots of space.. I had a room close to the elevator so that was convenient

Stayed in May 2023