Front desk clerk not friendly or particularly helpful. Did not offer any hotel info or give us breakfast vouchers, which caused problems the next 2 mornings till we got wise and asked for them from a different desk clerk (who said we shouldn't need them -- someone needs to tell the servers that). Hotel still had Covid signs in place, and breakfast protocol seemed a hangover from that, where it wasn't a buffet but was cooked to order. Very inefficient. Elevator incredibly slow & rickety. Shower was but a trickle and there weren't enough towels, took 2 requests to get more. Lots of train noise all night long. You are right on the tracks in some rooms. Had been led to believe surrounding area was bustling but it was a bleak warehouse district, a bit sketchy at night. It was only 2-3 subway stops from Manhattan but felt much further away...and not in a good way.

Hotel was easy to find (but a long walk with suitcases through a bit of a sketchy neighborhood). Lobby inviting once we got there. Room clean & tidy, nice view. (Although was lacking amenities). Nice grab & go market in lobby, fairly well-stocked. Nice room on top floor for bfst, and it looks like they may be adding a rooftop bar!

Stayed in May 2024

It you are located on train-rails side, you might hear noise from trains depending on how deep you sleep. I guess the other side is much quieter. Also, towards Hunter Point station some folks are “strange” but that has nothing to do with hotel.

Location is close to 3 different metro/train stations and takes cca 10mins to get to each of them. Breakfast was pleasant surprise for us and was great meal to start a day. And its free! People in kitchen were friendly and polite. Room had everything we need and was cleaned on daily basis. Clean and nice for every day stay.

Stayed in May 2024

a bit noisy due to the nearby railroad

clean budget stay with a complimentary breakfast on the first day; close to the subway

Stayed in May 2024

Noise from the trains, location was a little bit scary

Cozy and clean rooms, friendly staff, good breakfast

Stayed in May 2024

The kindness of the staff and the location of the hotel

Stayed in May 2024

Nothing, I liked everything.

The room was exceptionally clean and the staff beyond friendly. But what sets this hotel apart is the incredible place for the great location, on the way to subway (number 7 and G are the closest) you literally find yourself in from of an amazing view of the Empire State Building. The location is unmatchable for the price, really. Two subway stops and you are in Manhattan, and quickly to Brooklyn as well. I was traveling alone (female) and I went to the hotel a few evenings alone from the subway and I felt safe. If you prefer, the city is obviously fully serviced by any possible car/cab service. Loved it!

Stayed in May 2024

It was clean and convenient to all things we wanted to see and do. I will be staying here again!

Stayed in April 2024

The area is industrial, so no colour at all around the hotel. Check the googlemaps, it is pretty explicit. Not at all sketchy, though. We never felt in danger or anything. As other have mentionned, the noise of the trains is considerable, but after those long days at the city you won't even notice, you'll be too tired. Bring earplugs for the first days! The three metro stations around are 10-15 min walk but they'll take you straight to Times Square in 3 or 4 stops. Check the area around the Court Square metro. There are plenty of places to eat or have a coffee, plus a diner which is open 27/7 with decent food in decent prices. A Target and a big asian supermarket nearby will cover any need.

The breakfast was great, it kept us full for our day at the city. The room was very spacious, which was a plus since we stayed for 12 days (first room we were given was pretty tight, though, but we changed). 3 or 4 USB plugs, so you don't need any adaptors. The staff is really adorable and ready to help. They changed our light bulb within minutes. The store with the snacks is super convenient, and rather cheap for a light dinner. Free coffee, tea and water all day. This is a real VFM!

Stayed in May 2024

Location was OK, but area immediately around the hotel was unfamiliar

Stayed in May 2024

I didn't fully like the location, yes it's close to the city and 2 subway stations, but I would definitely recommend you to use the Queens Plaza Station rather than Hunterspoint Av, as the way to Hunters Point from the Hotel is a bit sketchy, especially in the evening. I wouldn't want to wander there alone at night. - We didn't have a table and a chair in our room. - Only a thin blanket to cover yourself when sleeping/ no comforter and the nights were a bit chilly, and somehow A/C wouldn't heat up the room, it would just cool it.

Rooms were very clean, - Front desk staff was very friendly and super helpful. - Nice breakfast, eggs to your liking and waffles made on the spot! - I would recommend to request a room on the opposite side of the train tracks so it's not as loud at night. - I did and the trains didn't bother me as much, and I'm normally very sensitive to noise.

Stayed in May 2024

The neighborhood. Very industrial.

The relative price and parking.

Stayed in May 2024

If you walked a block from the hotel, you were in the middle of a very large gathering of homeless men, which at night felt unsafe.

The employees were very helpful. Joanna at the desk extremely helpful. Breakfast was a lovely touch and the view was super.

Stayed in May 2024

The location was in an industrial area. Ten minutes walk from train but a bit isolated. I was on my own.

The staff was very nice

Stayed in April 2024

Good public transport options. Breakfast on rooftop (received that as complimentary option). Lounge next to lobby with hot beverages.

Stayed in April 2024

Room was quite small. The location is awkward. Although it's not far from the subway station there is NOTHING in the immediate vicinity. Everything is over 10 mins walk, even Starbucks. The large groups of males on the street by the hotel could cause unease, although they were quiet and did not disturb passers by as far as I noticed.

hotel was clean. Reception was helpful. A small issue with the room was fixed the same day. Complimentary breakfast was provided which was helpful given the hotel's location. Good variety of restaurants and access to the waterfront around a mile away from hotel

Stayed in April 2024

Our neighbors had a baby that cried from 4AM to 8AM non-stop. The walls were do not seem to be sound proof.

The staff was amazing.

Stayed in April 2024

the noise of the train

clean

Stayed in April 2024

Noise from the railway station in some rooms. We stayed at 2 different rooms and the second room was more sound proof as it was situated on the opposite side of the hotel. One of the rooms was very small, limited sitting area and no wardrobes.

Proximity to Manhattan, cleanliness of the hotel and the room, kind and helpful personnel, complimentary coffee and tea. One of 2 rooms was spacious and had a lot of sitting area and spacious bathroom. Indoor store was a great saviour for the quick provision and snacks.

Stayed in April 2024

Noise from trains not so good! Long wait for breakfast

Right next door to college I was working at. Friendly staff

Stayed in April 2024

There is no closet in the room. It would have been great to have one to store the clothes.

The cleanliness, there is no carpet in the room which I really appreciate. The breakfast options with fresh fruit.

Stayed in April 2024

King's bed a little too small for two adults, room a little small

Cafeteria, cleaning, bathroom products, friendly people

Stayed in April 2024

Trains in front of the hotel go all night and often honk right there

8 min walk to Hunter's Point subway station

Stayed in March 2024

Air conditioner was too loud. We didn't even mind the train horns as much as the loud box.

Clean, accessible, safe.

Stayed in April 2024

Noisy trains at all hours of the nite.

Nice and clean. Beds very comfortable

Stayed in April 2024