500 Canal Street, Downtown New Orleans, New Orleans, LA 70130, United States
#95 of 170 hotels in New Orleans
Guests' ChoiceBased on 1164 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.3
Staff
8.6
Value for money
7.8
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End of dialog contentReviewed: 14 May 2024
Helen
United KingdomSome staff in breakfast room a bit surly
Location, bar
Stayed in May 2024
Reviewed: 13 May 2024
Maysha
United StatesMy room was next to the elevator I heard the elevator all night couldn’t sleep.
Stayed in May 2024
Reviewed: 11 May 2024
Brian
United KingdomEating in the lobby - the food was good, but the menu was limited and so was the seating. We would have preferred to eat dinner in the Le Roux Bistro on the 2nd floor overlooking lobby, but it was not open in the evening. The Marriott across Canal street had a larger dining area and had more comfortable seating.
The breakfast choice was excellent and comparable to a five star hotel in Europe. The elevators were brilliant - plenty of them, and very efficient - never had to wait long given the hotel was high rise.
Stayed in April 2024
Reviewed: 11 May 2024
Paulette
United StatesNo security or phone pickup when trying to report and get help at night Had to walk down to desk past 2 am and desk clerk was there and did not pick up phone
Location and amenities Clean
Stayed in May 2024
Reviewed: 8 May 2024
Laura
Dominican RepublicThe common areas of the property appear outdated, and the service at the restaurant is sluggish and unsatisfactory.
I liked its location.
Stayed in May 2024
Reviewed: 7 May 2024
Jessica
United StatesRoom and hallways looked worn. Strange crack in the ceiling above the bed. Everything could use a refresh.
Excellent staff- professional, helpful and friendly. Room cleaning staff also very good.
Stayed in May 2024
Reviewed: 2 May 2024
Monica
United StatesThe property needs to updates. it’s very old and dark.
location
Stayed in April 2024
Reviewed: 1 May 2024
Shashi
IndiaThere was nothing we did not like
The staff was very friendly and polite. They provided all help possible. Location was very good. Definitely a hotel we would like to visit again
Stayed in April 2024
Reviewed: 30 April 2024
Robert
United StatesRoux restaurant was mediocre.
The bed and room was excellent.
Stayed in April 2024
Reviewed: 5 April 2024
Rodrigo
United StatesThe service during the breakfast, the towels, the old TV, the coffee during the breakfast
The bedroom, location, and view
Stayed in March 2024
Reviewed: 2 April 2024
Craig
United StatesThe parking garage
Very clean and the staff was good
Stayed in April 2024
Reviewed: 28 March 2024
Christeen
United StatesLobby bar was too cold
Location Amenities on site- Starbucks, Fed ex, gidt shop Helpful staff Smart elevators View from my room was awesome
Stayed in March 2024
Reviewed: 24 March 2024
Jerrell
United StatesThe restaurant staff in the lobby.
Every thing was great.
Stayed in March 2024
Reviewed: 21 March 2024
Omar
United StatesFacility is a bit dated. We wanted to eat at the restaurant in the hotel in the evening but it was closed. We sat at the bar and the order took ages and my steak was way overdone! They replaced it immediately but nevertheless.
Exceptional customer service, from the people at the front desk to the staff at breakfast. Courteous problem solvers!
Stayed in March 2024
Reviewed: 11 March 2024
Sibyl
United StatesHousekeeping response via telephone was poor.
Very helpful desk, bell, facilities and concierge staff.
Stayed in March 2024
Reviewed: 2 March 2024
Tiffanie
United StatesThe room smelled like mildew and the carpet smelled horrible.
Location and the staff
Stayed in February 2024
Reviewed: 26 February 2024
Michael
United KingdomGreat location for the french quarter
Stayed in February 2024
Reviewed: 16 February 2024
Johnson
United StatesNo fridge no microwave
Proximity
Stayed in February 2024
Reviewed: 15 February 2024
Robert
United StatesEverything was fine
The staff were very helpful and courteous
Stayed in February 2024
Reviewed: 15 February 2024
Dawn
United StatesDouble beds instead of queen beds. Quality of food for the high price. $12 for a hot dog in the lobby.
Location for parades
Stayed in February 2024
Reviewed: 12 February 2024
Kenya
United StatesThe parade got in the way of a lot of things
Access
Stayed in February 2024
Reviewed: 6 February 2024
Abi
United StatesBarely any light in the room.
Location Location Location 👌🏾
Stayed in February 2024
Reviewed: 6 February 2024
Cindi
United StatesBathrooms need exhaust fan for humidity, tray for jewelry, a trashcan in the bathroom
The parade coming in front of the hotel
Stayed in February 2024
Reviewed: 4 February 2024
Stacey
United StatesLocation was awesome. Breakfast was good
Stayed in February 2024
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