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  5. Reviews of SpringHill Suites by Marriott Kansas City Plaza

Reviews of SpringHill Suites by Marriott Kansas City Plaza This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4500 Madison Avenue, Kansas City, 64111, United States of America

#41 of 110 hotels in Kansas City

Guests' Choice

Review Score

Based on 114 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.1

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 21, 2024

    8.0
    Location near plaza is great and we would choose to stay here again
    • Leisure trip
    • Couple
    • Queen Suite with Trundle Bed
    • Stayed 2 nights

    The room had a musty smell and the pool could have been clearer.

    Breakfast was excellent. Room was nice size, beds were super comfortable and hotel was quiet. Excellent showers and nice soft towels. There was parking on site but there was a fee.

    Stayed in May 2024

  • Reviewed: February 23, 2024

    9.0
    Overall it was a great stay, in a great location just outside of the city.
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking is a bit ridiculous, but it’s what you get with how it’s built.

    Property was very clean, room was clean. Staff were very friendly.

    Stayed in February 2024

  • Reviewed: January 30, 2024

    9.0
    Comfortable property with a great location
    • Business trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night

    The selection at the breakfast bar was lacking. The food itself was just ok for a hotel breakfast. I've had better and I've had worse.

    This hotel was the prime location for our stay. Close to the Plaza and KU. The rooms were clean and comfortable and the staff was very friendly. If you want to venture out and don't want to walk defiantly take an Uber so you don't have to find a parking spot on the Plaza.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Great 2 week stay! We will be back!
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 12 nights

    I really can't identify any shortfalls for this hotel.

    The staff was fantastic. They were welcoming and efficient. The breakfast was very good (typical buffet style but with some "elevated" choices. The location is excellent. A short drive from most of the Kansas City sights and about 4-5 blocks walk to the "Plaza." We spent 2 weeks here while visiting our children. I believe this was our longest stay in a hotel so we were a little apprehensive but this worked out very well. We will definitely stay here again.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    9.0
    Great stay
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Confusing signage for parking garage

    Nice staff Good Location

    Stayed in July 2023

  • Reviewed: August 5, 2023

    8.0
    A bit pricey, but comfortable
    • Leisure trip
    • Solo traveler
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The parking garage is not free - it’s $15.00 / night / vehicle, and it’s fairly small. Since I was road tripping cross country, my car was pretty full. I managed to find a spot in the very small basement garage, but would have been very upset otherwise - the listing makes it appear they have ample private parking at no extra charge. I found the last spot.

    I stayed in a King Suite, and it was incredibly ample and comfortable for one person - there was a couch and living area, a large desk, and the bed was extremely comfortable.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Queen Suite with Trundle Bed
    • Stayed 1 night

    Paying the 15 dollars to park was a rip-off

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Good stay
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Parking area a bit small. Parking a bit pricey for the size.

    Very comfortable. Nice staff, clean. Nice rooms

    Stayed in July 2023

  • Reviewed: April 19, 2023

    8.0
    Overall my stay was fine. Only downfall, I was a little farther away from the plaza stores.
    • Leisure trip
    • Solo traveler
    • King Suite with Trundle Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Great

    Stayed in April 2023

  • Reviewed: April 18, 2023

    9.0
    A pleasant and comfortable stay.
    • Leisure trip
    • Solo traveler
    • King Suite with Trundle Bed
    • Stayed 5 nights

    Parking is a little tricky in the lot due to space and angle of spots, and it's hard turning to go down to the lower lot when the lot is full (and no room to back up). I came very close to scraping the side of my rental car and needed two people to help me maneuver out of a tight spot.

    Breakfast was satisfying with many choices - nothing fancy but good. The location was just right for me. Clean and pleasant all around, with a comfortable bed. Very nice front desk staff. The workout room looked great, but I didn't use it because I was dealing with a head cold. Since I ended up staying in and resting two days of my trip, I appreciated the headache remedies and food available for sale in the lobby (canned soup, Lean Cuisine, chips, candy, etc.)

    Stayed in April 2023

  • Reviewed: March 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The incredibly tight parking spaces located up front and in general the small awkward parking garage below. I am pretty small and petite in general but had difficulty getting out the car carefully and uncomfortably not to ding the car next to me.

    Location was close to hospital, good eats, Walmart and other great shopping areas.

    Stayed in March 2023

  • Reviewed: February 13, 2023

    8.0
    Overall good hotel choice!
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to pay for parking and they stated the lot closed at midnight…which might be an issue for some.

    Comfy bed and bedding. Everything was nice and clean. Breakfast buffet was good too.

    Stayed in February 2023

  • Reviewed: January 25, 2023

    8.0
    I I travel alot I’ve seen many hotel take short cuts in cleanliness, foods, etc yet i would come back to this one again.
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    the staff were rude

    very well kept

    Stayed in December 2022

  • Reviewed: September 20, 2022

    7.0
    beautiful but with issues
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    the air conditioner blew right on you at night and I’d get cold and cover up then hot and uncover. I didn’t get a good night’s sleep when I was there. the bed was also a crater bed and the mattress needed to be changed out

    The facilities and decor were beautiful. and the breakfast was excellent.

    Stayed in August 2022

  • Reviewed: September 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    parking, close to attractions

    Stayed in September 2022

  • Reviewed: August 3, 2022

    7.0
    Staff was friendly and professional. Place was clean and pretty. Parking and loc not the best.
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 1 night

    Parking...they charged $18 additional for parking in an open lot under the building which anyone could use.

    Location was a little distance from the country club area....

    Stayed in July 2022

  • Reviewed: August 1, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Can't think of anything that I didn't like

    Very convenient the staff was friendly and it was a clean room

    Stayed in July 2022

  • Reviewed: December 16, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Suite with Trundle Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Better signs and lighting in parking garage

    Stayed in November 2021

  • Reviewed: November 13, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    There parking is horrible, they need to rethink the parking lot if they’re going to charge people for it.

    Stayed in November 2021

  • Reviewed: September 6, 2021

    7.0
    Only stayed there because other out of town relatives stayed there.
    • Leisure trip
    • Family with young children
    • Queen Suite with Trundle Bed
    • Stayed 1 night

    The parking was TERRIBLE. I hated parking on a 45 degree angle in the lot!!!!!!!

    Meeting family and being able to walk in LOOSE PARK in the mornings. Close to a party we attended in Waldo.

    Stayed in September 2021

  • Reviewed: August 11, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the front desk agents argued with me when I kindly asked for 2 bottles of small water that were placed in the room, asked her to have 2 more for my 2nd night stay and she argued with me that it wasn't their policy... I did not understand why someone argued with me over two to 6 oz bottles of water.

    All other staff members were fantastic, the breakfast was great and the location was outstanding.

    Stayed in August 2021

  • Reviewed: July 12, 2021

    8.0
    Wonderful room except A/C located one foot from side of bed (next to window) and would blow cold air directly onto b
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    A/C flow!!! Need to change it

    Location and amenities and super spacious

    Stayed in July 2021

  • Reviewed: July 11, 2021

    8.0
    KC getaway and granddaughter time
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking was extra and was not disclosed when I booked it…. They also charged me a different price than what I booked it for….

    Location was good. The room was small but nice…

    Stayed in July 2021

  • Reviewed: June 16, 2021

    8.0
    Very Good
    • Couple
    • King Suite with Trundle Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    It Says City View But There’s Only Four Floors, So No City View

    Stayed in May 2021

Showing 1 - 25

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