Reviews of The Wallace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
242 West 76th Street, Upper West Side, New York, NY 10023, United States of America
#5 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 1122 hotel reviews
9.3Score breakdown
-
Cleanliness
9.7
-
Comfort
9.7
-
Location
9.4
-
Facilities
9.2
-
Staff
9.5
-
Value for money
8.7
-
Free WiFi
9.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 13, 2024
Mary
United States of America18 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Slow, small elevators could be challenging during a "rush hour". This was not a problem during my stay.
Friendly staff. Early (3pm) check in and late (12pm) check out. Also the lobby bar with jazz in the evening.
Stayed in April 2024
-
Reviewed: May 12, 2024
Patrick
United Kingdom54 Reviews8.0“Excellent hotel for short stay. Very”- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 3 nights
- • Submitted from a mobile device
No conventional restaurant
Very modern and elegant. Good location. Excellent staff. Upgraded to Suite at no extra cost.
Stayed in May 2024
-
Reviewed: May 12, 2024
Stephen
United Kingdom37 Reviews3 helpful votes10“I am coming back. It’s my New York home”- • Leisure trip
- • Couple
- • Deluxe Queen One Bedroom Suite
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Like home. Safe and comfortable. Want something private and quality. This is it
Stayed in May 2024
-
Reviewed: May 9, 2024
Jonathan
Israel1 review10“Lovely hotel. Would (and have) recommend it to others.”- • Leisure trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful and well designed room.
Stayed in May 2024
-
Reviewed: May 1, 2024
Jeff
Australia3 Reviews9.0“Classy, modern, super comfortable hotel”- • Leisure trip
- • Couple
- • Junior King Suite
- • Stayed 5 nights
- • Submitted from a mobile device
No toaster or kitchen utensils, we would like to have had more ability to have our own breakfast in the rooms. Also no fitness centre
Everything was great. Quiet, fantastic big king beds; lots of modern technology e.g. with the lighting; spacious King Suites, big bathroom, especially large deep bath; accomodating staff. Large TV and ability to Chromecast was very much appreciated as well as wonderfully thick bathrobes
Stayed in April 2024
-
Reviewed: May 1, 2024
Kai
United Arab Emirates1 review10Exceptional- • Business trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 8 nights
- • Submitted from a mobile device
The Wallace is an outstanding hotel that deserves every bit of praise it receives. During my recent stay, the level of service was exceptional. The staff went above and beyond to ensure our comfort, offering personalized attention that made our visit truly special. The rooms were impeccably clean and elegantly furnished, providing a cozy retreat after a day exploring the city. The location of the hotel is also fantastic, conveniently situated to easily access New York's top attractions. Every detail at The Wallace speaks to a commitment to quality and guest satisfaction. Whether you're in town for business or pleasure, The Wallace offers a perfect blend of luxury and warmth. Highly recommended for anyone looking for a top-notch stay in New York!
Stayed in April 2024
-
Reviewed: May 1, 2024
Pieter
South Africa4 Reviews10“Our new home away from home in New York. Full marks to Victor the manager and his staff.”- • Leisure trip
- • Couple
- • Deluxe Queen One Bedroom Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Just perfect. Will be good once the building project next door is completed.
Everything was perfectly designed and executed, to the finest detail
Stayed in April 2024
-
Reviewed: May 1, 2024
Suai
United States of America1 review10“My stay at The Wallace exceeded my expectations and the staff was delightful.”- • Solo traveler
- • Superior Queen
- • Stayed 1 night
- • Submitted from a mobile device
I loved everything about the property.
Gorgeous design. Well maintained. Fresh flowers.
Stayed in April 2024
-
Reviewed: April 30, 2024
Murray
United States of America1 review9.0“Lovely little hotel on the UWS”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good value for money in NYC! Staff very friendly. Great location close to the subway, Central Park, good restaurants, shopping
Stayed in April 2024
-
Reviewed: April 29, 2024
Ehud
Israel37 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 1 night
Rooms of medium size and high price, no breakfast (which you can get at a coffee shop across the street)...- but this is New York! :-)
Great hotel, comfortable room, good and helpful staff, nice lobby and bar with Happy Hour and Music, great location
Stayed in April 2024
-
Reviewed: April 29, 2024
Taghreed
United States of America11 Reviews3 helpful votes9.0“great”- • Leisure trip
- • Solo traveler
- • Superior Queen
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
good size room, great location, clean
Stayed in April 2024
-
Reviewed: April 28, 2024
Natasha
United States of America2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Junior Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
Jazz at the lounge and south facing view from beautiful 11th floor room. Walkable to Columbus Ave and Central Park.
Stayed in April 2024
-
Reviewed: April 28, 2024
Alexander
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The room was small for the price charged, and we could hear the noise both from the hallway and from the room next to us. Also, the room only had one chair, not enough for a couple.
Nice bedding, spacious and luxurious bathroom, espresso machine and tea kettle in the room, small fridge. Very friendly staff. The room and the common areas are immaculately clean. It’s wonderful to be able to open a window for fresh air.
Stayed in April 2024
-
Reviewed: April 25, 2024
Maura
United Kingdom2 Reviews10“first time in nyc and loved our choice of hotel and would definitely stay there again.”- • Leisure trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 6 nights
- • Submitted from a mobile device
everything - hotel was lovely and clean,beds super comfy location was great, walking distance to subway and eating out.
Stayed in March 2024
-
Reviewed: April 18, 2024
Delphine
Singapore13 Reviews9.0“Very nice staff, design is cosy & comfortable and location excellent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
no breakfast
Very nice attention to details and good soundproofing
Stayed in April 2024
-
Reviewed: April 16, 2024
Angela
United Kingdom1 review8.0“A great hotel to stay in Upper West Manhattan. Friendly staff with a cool vibe.”- • Leisure trip
- • Travelers with friends
- • One Bedroom Double Queen Suite
- • Stayed 5 nights
- • Submitted from a mobile device
Bar didn’t open until 5pm and no room service.
Great vibe to the bar and loved the decor. Room was spacious .
Stayed in April 2024
-
Reviewed: April 16, 2024
Neal
United States of America1 review10“Fantastic place to visit NYC”- • Leisure trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 2 nights
Breakfast would have been good.
Clean, roomy and nice. Fresh room
Stayed in April 2024
-
Reviewed: April 11, 2024
Natalia
United States of America1 review8.0“Nothing but clean room”- • Leisure trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Absence of breakfast and room service was unexpected for a 5 star hotel. The lobby bar was fully occupied from people from outside and there was no possibility to use this hotel facility. The receptionist didn’t make any effort to check the possibility for a late check-out. I’ve asked just for an additional hour since my some didn’t feel well.
The room was spacious, very clean. Evening live music in the lobby bar was great.
Stayed in April 2024
-
Reviewed: April 10, 2024
Benosa
France1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Superior Queen
- • Stayed 10 nights
Everything is perfect : cosy atmosphere, very great staff, very good bed ! i loved it
Stayed in January 2024
-
Reviewed: April 9, 2024
Karin
United States of America15 Reviews10“Perfect location, amazing staff and beautiful rooms - a perfect UWS choice!”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 7 nights
The only tiny thing is that the Nespresso capsules are not Nespresso brand, so they don't taste like Nespresso. Otherwise, everything was perfect!
The location was perfect for us - UWS, so close to great food options (restaurants and grocery stores) and great subway access to the 1 line. Neighborhood is quiet but close to lots of shops and restaurants and it is a nice walk through Central Park to other cultural options on UES. Staff here is super friendly, very professional and helpful - rooms are lovely - very well set up, newly renovated and super clean.
Stayed in April 2024
-
Reviewed: April 9, 2024
Ajay
United States of America3 Reviews10“Upper West side gem!”- • Leisure trip
- • Family with young children
- • One Bedroom Double Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent location, clean new rooms, great staff at the hotel. We loved staying at The Wallace and would gladly stay there next time.
Stayed in April 2024
-
Reviewed: April 7, 2024
Anika
France2 Reviews9.0“Beautiful hotel, great amenities, lovely spacious and stylish room. Staff were not so helpful and we missed having any r”- • Leisure trip
- • Travelers with friends
- • One Bedroom Double Queen Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Beautiful property in a great location
Stayed in March 2024
-
Reviewed: April 5, 2024
Arezou
United Kingdom7 Reviews9.0“lovely overall though, thank you!”- • Leisure trip
- • Family with young children
- • Superior Queen
- • Stayed 5 nights
We did not have a view although we asked for one.
The staff were lovely and the live band was great! Our room was very nice as well and very clean.
Stayed in April 2024
-
Reviewed: March 28, 2024
Karla
Italy18 Reviews10“A wonderful experience! I was just disappointed I was only staying one night.”- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 1 night
Nothing!
EVERYTHING! I just wish I could have stayed longer. From all the staff members to the room it was a fabulous stay at the Wallace. Everyone appeared as if they truly enjoyed their job. So rare these days. I highly recommend you stay here! You won't be disappointed.
Stayed in March 2024
