Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passports, UAE Emirates IDs, and GCC IDs are accepted.

The credit card must be in the name of one of the passengers travelling, and the same card must be carried for verification upon check-in at the resort. Alternatively, if the passenger travelling is not the cardholder, or if, for any reason, the credit card used for the booking cannot be produced at check in, the passenger may pay in cash or with an alternate credit card; failing which the resort has the right to cancel or reject the booking.

Please note that all bookings require full payment. The hotel reservations team will send a secure link for credit card payments. Payment must be made within 24 hours of booking. Visa, Amex, and Mastercard payments are accepted through the secure link. Bookings may be cancelled if payment is not received.

New Year’s Eve dinner is compulsory; rates on 31 December include the gala dinner supplement of AED 3000 per adult. Extra guests & children’s prices will be charged upon check-in. Child: 3–12 AED 1500 per child, below 3 complimentary. All-inclusive accommodation is free of charge for the first child aged under 12 sharing a room with their parents. For a second child from 6 to 12 years old, a supplement of AED 475 per night will be charged upon check-in. For all-inclusive bookings at Rixos The Palm Hotel & Suites, the All Day Dining restaurants do not require any reservation.

Reservation Terms & Conditions for our à la Carte Restaurant:

- The Hotel reserves the right to revise the operating hours of restaurants and bars according to functioning capacity.

- A minimum length of 3 nights stay is required for à la Carte usage.

- For three-night stays, guests are eligible for complimentary use of two a la carte restaurants at most.

For stays above four nights, guests are eligible for complimentary use of three times at maximum in a la carte restaurants; however, extra usage can be requested and will be subject to availability.

- A la carte restaurants must be booked in advance at the “restaurant reservation desk” located in the lobby, and bookings are subject to availability.

As per our all-inclusive offering, guests are entitled to dinner with unlimited in-house alcoholic and non-alcoholic beverages at our a la carte restaurants.

- All bookings at the a la carte restaurants are subject to availability, and using a la carte during the above-mentioned stay periods is not guaranteed.

- The dress code in all a la carte restaurants is Smart Casual. Gentlemen are requested to wear full-length trousers, elegant jeans, tailored shorts, and closed shoes. Slippers or Sandals are not allowed in our a la carte restaurants. UAE National attire is welcome

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Rixos The Palm Hotel & Suites - Ultra All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Please note that the full amount of the reservation is due before arrival. Rixos will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you.

License number: 1357