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Get the celebrity treatment with world-class service at Goma Serena Hotel
Elegant Accommodation: Goma Serena Hotel in Goma offers a 5-star experience with spa facilities, a swimming pool with a view, sauna, fitness centre, and free WiFi. Guests enjoy a garden, terrace, restaurant, bar, and free airport shuttle service. Comfortable Amenities: Rooms feature air-conditioning, balconies with lake or pool views, private bathrooms, bathrobes, and free toiletries. Additional amenities include a minibar, work desk, and flat-screen TV. Dining Options: The family-friendly restaurant serves brunch, lunch, and dinner with local specialities, warm dishes, fresh pastries, and a variety of beverages. Halal, vegetarian, vegan, gluten-free, and dairy-free options are available. Prime Location: Situated 2 km from Goma International Airport, the hotel offers scenic lake and pool views. Guests appreciate the attentive staff and excellent service support.
Couples particularly like the location — they rated it 8.7 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Pool - outdoor (kids)
- Airport shuttle
- Free WiFi
- Fitness centre
- 2 restaurants
- Spa and wellness centre
- Family rooms
- Tea/coffee maker in all rooms
- Bar
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Guest reviews
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Guests who stayed here loved
- Elie
Netherlands“As always this hotel is a jewel in Goma. Impeccable service and nice people” - Elie Netherlands“This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.”
- Eric
Kenya“Meals were great, room cosy, facilities incredible.” - Jolie
Democratic Republic of Congo“Breakfast, location, the big room and all facilities.” 
Maupe
Switzerland“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”- Salim
Rwanda“The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.” - Philippe Democratic Republic of Congo“J'ai aimé l'accueil du personnel de l'hôtel. La vue du lac Kivu très impressionnante. Le petit déjeuner pratiquement complet.”
- Henri Democratic Republic of Congo“Superbe emplacement avec très belle vue sur le lac. Petit déjeuné complet et copieux Personnel aimable et souriant Literie impécable Enregistrement facile et rapide”
- Christian
Tanzania“L'hôtel est très bien situé balcon et vue sur la piscine et le lac pour toutes les chambres, le service est au top, le personnel attentionné et professionnel digne d'un 5 étoiles.” - Paul
Canada“Tout! Un petit paradis sur terre. Un joyau de l'est du Congo”
Hotel surroundings
Restaurants
- Rumoka Restaurant
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbianceFamily friendly • Modern • Romantic
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free • Dairy-free
- Kahuzi-Biega Bar & Terrace
- Open forBrunch • Lunch • Dinner
- AmbianceFamily friendly • Modern
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Goma Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
