K11 ARTUS is committed to providing a smoke-free environment for all residents and guests. Any violation will result in one-night rental penalty plus 10% service charge.

Our residences are for accommodation only, and must not exceed the maximum number of occupants permitted for each residence type at all times. For any violations, an additional charge equivalent to one (1) night's room rate plus 10% service charge and the enhanced room cleaning fee will be incurred. On the occasion that our residences are required for social or commercial purposes, our Sales team would be most delighted to assist. Please contact us for more information.

We would like to reiterate your safety and the well-being of our team members remains as our top priority. Please be aware of K11 ARTUS' health and safety guidelines of which you are required to observe and oblige at all times:

K11 ARTUS has the final right to interpret the requirements for providing the accommodation.

Please note that maintenance work of the restaurant will be carried out from October 26th to November 4th, 2025, and will resume normal operation from November 5th 2025.

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.

Siete pregati di comunicare in anticipo a K11 ARTUS l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione.

Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.