- Free WiFi
- 24-hour front desk
- Key card access
- Daily housekeeping
- Non-smoking rooms
- Luggage storage
- Lift
- Parking on site
- Facilities for disabled guests
You might be eligible for a Genius discount at Best Western Papilio Hotel. To check if a Genius discount is available for your selected dates sign in.
Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout. The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a minibar are provided. En suite bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room. Guests can enjoy dining on Indonesian specialities as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service. Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business centre. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness centre. Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Free WiFi
- Private parking
- Non-smoking rooms
- Fitness centre
- Room service
- Restaurant
- Facilities for disabled guests
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Guest reviews
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Guests who stayed here loved
- Matol
Indonesia“Breakfast is good and many variant of traditional food. Location is closed to city” - Albert
Spain“Confortable big Bedroom, rich breakfast and nice pool. Very friendly staff for breakfast too.” - Cher
Singapore“Right downstairs there's a small convenience store and an A&W restaurant. The hotel also provides bottled water and disposable slippers. Staff were nice and friendly too.” 
Lisa
United Kingdom“Great hotel. Can’t fault it, all areas clean. Good facilities, nice clean pool area. Maybe a little bit of maintenance on the decking would be beneficial. Small gym with all the basics. Quiet room.”
Jagadish
Australia“It was awesome experience at the hotel, staff were just amazing and i have attend to the breakfast it was great experience to explore authentic local food, there are quite many options for the food lovers.”- Amir United Kingdom“Great hotel with excellent location close to the airport. Friendly and very helpful staff made our stay perfect. Make sure you buy the breakfast: delicious.”
- Ruojing
China“The hotel is well-equipped with a pleasant environment and a wide view. The swimming pool on the 8th floor is a great place to relax, especially at night when the views of the city lights are particularly beautiful. The service quality of the...” - Arzia Indonesia“Everything is great I'd love to stay in this property and I will stay there next time😍”
- Caroline United Kingdom“Pool, staff were so helpful. Very clean beds really comfortable. Staff could not do enough for you. Indie the receptionist was great as was one of the senior staff who organised a doctor.”
- Abdul
Pakistan“Very nice assortment for breakfast. Its outstanding”
Hotel surroundings
Restaurants
- Mariposa
- CuisineAmerican • Indonesian • Asian
- AmbianceFamily friendly • Modern
- Dietary optionsHalal
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.
There are no cots available at this property.
All extra beds are subject to availability.
The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Best Western Papilio Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
A damage deposit of Rp 300,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
