Get the celebrity treatment with world-class service at DoubleTree by Hilton Surabaya

Elegant Accommodation: DoubleTree by Hilton Surabaya in Surabaya offers a 5-star experience with a year-round outdoor swimming pool, sauna, fitness centre, terrace, and free WiFi. Comfortable Amenities: Guests enjoy private check-in and check-out, a 24-hour front desk, concierge service, fitness room, lounge, and free use of bicycles. Family rooms and a kids' pool cater to all ages. Dining Options: The family-friendly restaurant serves Chinese, Dutch, Indonesian, local, Asian, and international cuisines with brunch, lunch, dinner, high tea, and cocktails. Breakfast includes continental, American, buffet, full English/Irish, vegan, halal, and Asian options. Prime Location: Located 17 km from Juanda International Airport, the hotel is near attractions such as Sharp Bamboo Monument (1.7 km) and Pasar Turi Train Station (16-minute walk). Guests appreciate the attentive staff and excellent breakfast.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Doubletree by Hilton
Hotel chain/brand
Doubletree by Hilton

Property highlights

    • Top location: Highly rated by recent guests (9.2)

    • Breakfast info

    • Continental, Full English/Irish, Vegan, Halal, Asian, American, Buffet

    • Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 extra-large double bed
1 large double bed
1 large double bed
1 extra-large double bed
2 single beds
2 single beds
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Sustainability

This property has 3 third-party sustainability certifications.
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Sergii
    Singapore Singapore
    Nice, clean, spacious room, good WiFi. Great breakfast buffet. Friendly staff.
  • Jenna
    Finland Finland
    Clean and comfortable, good views from the room and nice staff throughout the hotel. Location was great, with many restaurants and services around.
  • Kevin
    Australia Australia
    The hotel was everything one would expect in a Hilton. Excellent and friendly reception, excellent dining facilities and a different buffet every night. Gym facilities were comprehensive and the pool area was ideal on a hot day. I enjoyed the...
  • Hasti
    Indonesia Indonesia
    The location is close to TP mall. The Makan Kitchen offer an amazing dishes ❤️of Indonesian cuisine plus Chinese and western cuisine. They provided very good customer service from the cafe, the Makan Kitchen, the receptionists. the housekeeping and...
  • Surene
    Singapore Singapore
    Breakfast has wide variety to choose from, staff was attentive and friendly at all times. Hotel check-in experience was swift and welcoming, overall, the staff was friendly and always ready to help.
  • Archie
    Indonesia Indonesia
    Location is great, right beside the vibrant Jalan Tunjungan. You can take a quick walk at night to grab some snacks or just join the crowd right in front of the hotel.
  • Garry
    Australia Australia
    Nice spacious rooms, good pool and gym, lots of breakfast choices. On a lively street with many restos.
  • Naomi
    Australia Australia
    Friendly staff (-: central location. Big room (we had 5 suitcases). Easy for grab cars to find.
  • Amelia
    Malaysia Malaysia
    Exceptional Service During My Stay I would like to extend my heartfelt thanks to the team at DoubleTree by Hilton for making my recent stay from 4 May to 7 May, and again on 8 May to 9 May 2025, truly enjoyable. A special mention goes to Ms....
  • Donna
    Netherlands Netherlands
    The room is amazing, diner and breakfast in the hotel is also really good.

Hotel surroundings

Restaurants

3 restaurants on site
  • Makan Kitchen
    • Cuisine
      Chinese • Dutch • Indonesian • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Halal • Vegetarian • Gluten-free
  • The Koffee Deli & More
    • Cuisine
      Local • Asian • International
    • Open for
      Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Halal • Vegetarian
  • Cloud 22 Rooftop Bar
    • Cuisine
      Local • International
    • Open for
      Dinner • Cocktail hour

House rules

DoubleTree by Hilton Surabaya takes special requests - add in the next step!
Check-in
From 14:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
2 years
Cot upon request
Free
Extra bed upon request
Rp 544,500 per child, per night
3+ years
Extra bed upon request
Rp 544,500 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print

Need-to-know information for guests at this property

Dear Valued Guest,

We are glad to have you and thank you for staying with us.

Kindly be informed that Surabaya City Council will hold a street carnaval along Tunjungan Street which is dubbed as “Karnaval Nang Tunjungan.” The event is held on Sunday, October 30, 2022 from 2pm to 9pm. The event is open for public, you are welcome to join the event.

In conjunction with the event, Tunjungan Street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 October 2022.

Hotel guests will still be able to travel in and out through Jalan Gemblongan (coming to hotel) and from Jalan Tunjungan turns to Jalan Genteng Kali (for going out of hotel). Do expect heavier traffic along the way and please make ample time to travel during this event. Should you need any assistance, our security team is happy to help you on your way to or from the hotel.

Should you have any concerns or inquiries, please do not hesitate to let us know by dialling GSM mobile at +62 811 3200 5302, and we will be more than happy to assist you.

Thank you and we wish you a pleasant stay!

FAQs about DoubleTree by Hilton Surabaya