About this property

Comfortable Accommodations: Rooms feature air-conditioning, city or river views, walk-in showers, and modern amenities such as free WiFi, flat-screen TVs, and work desks. Additional comforts include bathrobes, soundproofing, and interconnected rooms. Exceptional Facilities: Guests can enjoy spa facilities, a swimming pool with a view, fitness centre, and massage services. The hotel offers a restaurant serving international cuisine, a bar, and a kids' pool. Free on-site parking and a 24-hour front desk enhance the stay. Prime Location: Located in Surabaya, the hotel is 11 km from Juanda International Airport. Nearby attractions include Gubeng Train Station (8 km) and Surabaya Zoo (6 km). Highly rated for its swimming pool, attentive staff, and delicious breakfast.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

    • Breakfast info

    • Continental, Halal, Asian, American, Buffet, Breakfast to go

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
2 single beds
and
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Tamilarasi
    Malaysia Malaysia
    Clean and big enough for our family. Comfortable stays.
  • Teodor
    Bulgaria Bulgaria
    Everything were more than perfect. The staff was very nice.
  • Lobrino
    Philippines Philippines
    Bfast is awesome, many selections and it is affordable
  • Arinda
    Hong Kong Hong Kong
    The architect is modern and clean, easy to locate on the google maps and spacious area nearby a small shopping mall is good when in need of personal care or whatnots.
  • Yawen
    Singapore Singapore
    Clean bed and very comfortable to sleep in. Nice room with views. Staff are friendly and nice! 👍
  • Normaya
    Singapore Singapore
    Breakfast was good. Room was excellent. For this specific trip, my request to have my granddaughter's 4th birthday decoration in the room prior to our arrival was beautiful and amazingly done! Perfect!!
  • Aiala
    Spain Spain
    The hotel was really nice, the room was clean, spacious, with all the amenities you need. Bonus point for the refillable water bottles and dispensers everywhere. Gym is basic but perfect for a little workout. The pool is nice and spa was good...
  • D
    Malta Malta
    This was our second stay in a matter of 3 days in this hotel. What I really appreciated was that on our first stay - which wasn't excellent they asked us for a written review - the second time we stayed they improved and attended to the flaws...
  • D
    Malta Malta
    This was our first stay here. The amenities in the room were good for a 1 night. There is good room service. The bathroom was big and spacious with a good shower. Breakfast was big and abundant.
  • Dirk
    Very friendly staff, great big rooms, thank you for the nice welcoming. We enjoyed our stay very much.

Hotel surroundings

Restaurants

1 restaurant on site
  • Food Exchange
    • Cuisine
      International
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Halal

House rules

Novotel Samator Surabaya Timur takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children older than 12 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

12+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Novotel Samator Surabaya Timur