You might be eligible for a Genius discount at Sandos Caracol Nature Resort & Water Park. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Sandos Caracol Eco Resort is in beautiful mangroves jungle and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 4 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Distance in property description is calculated using © OpenStreetMap

Sandos Hotels & Resorts
Hotel chain/brand

Property highlights

    • Breakfast info

    • Continental, Buffet

    • Free private parking available on-site

    • Activities:

    • Tennis court

    • Fitness centre

    • Golf course (within 3 km)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
or
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
2 double beds
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
or
2 double beds
1 extra-large double bed
and
1 bunk bed
1 bunk bed
and
1 large double bed
1 single bed
1 extra-large double bed
and
1 sofa bed
1 single bed
1 single bed
1 single bed
1 single bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
2 single beds
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 single bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Property surroundings

Restaurants

8 restaurants on site
  • La Laguna
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • La Toscana
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Las Mascaras
    • Cuisine
      Mexican
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly
  • El nido - Snack
    • Ambiance
      Family friendly
  • El Templo
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambiance
      Family friendly
  • Fogo de Brazil
    • Cuisine
      Brazilian
    • Open for
      Dinner
  • La Riviera
    • Cuisine
      Mediterranean
    • Open for
      Dinner
  • Los Lirios
    • Ambiance
      Family friendly

House rules

Sandos Caracol Nature Resort & Water Park takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

When booking for more than 4 rooms, different policies may apply and payment of the full reservation must be made after the reservation is made.

An environment fee of MXN 85 per night is not included and must be paid at check-in.

Please note that an additional charge of USD 20 per person per hour will apply for late check-out after 13:00.

When booking 3 to 8 nights, dinner is served at speciality restaurants.

Please note that the children water slide area is open from 09:00 until 18:00 from Wednesday to Monday.

Please note that the adult water slide area is open from 10:00 until 17:00 from Wednesday to Monday.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sandos Caracol Nature Resort & Water Park in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Sandos Caracol Nature Resort & Water Park