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About this property

Comfortable Accommodations: Citadines Prai Penang in Bukit Mertajam offers comfortable rooms with air-conditioning, kitchenettes, private bathrooms, and free WiFi. Each room includes a work desk, TV, and wardrobe, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy a fitness centre, year-round outdoor swimming pool, and hot tub. Additional amenities include a fitness room, lift, 24-hour front desk, family rooms, and free on-site private parking. Convenient Location: Located 24 km from Penang International Airport, the hotel is near attractions such as Sunway Carnival Mall (9 km), Penang Bridge (13 km), and Penang Hill (28 km). Free WiFi is available throughout the property. Guest Satisfaction: Highly rated for room comfort, convenient location, and excellent staff support, Citadines Prai Penang provides a pleasant and memorable stay.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Citadines
Hotel chain/brand
Citadines

Property highlights

    • Top location: Highly rated by recent guests (8.9)

    • Breakfast info

    • Halal, Buffet

    • Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
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Sustainability

This property has 1 third-party sustainability certification.
  • GSTC Criteria
    GSTC Criteria
    Certified by: Vireo Srl

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Rina
    Malaysia Malaysia
    Everything!!!!that's why my family and i keep coming back to citadines prai
  • Mohamad
    Malaysia Malaysia
    The rooms were very spacious, clean, and well-maintained. We particularly enjoyed having a separate living area and a small kitchenette. The staff was incredibly friendly and helpful, and the rooftop pool offered a nice place to relax.
  • Shavinaa
    Malaysia Malaysia
    The room/ unit. All fully equipped with amenities and necessary items. Super comfortable and spacious
  • Jancy
    Malaysia Malaysia
    Very comfortable bed n pillows, new, modern, clean. Spacious.
  • Zelfer
    Malaysia Malaysia
    Comfy beds Good air conditioning Spacious room with hall and kitchen facilities Toiletries sufficient
  • Joey
    Malaysia Malaysia
    Location is quite ideal, staffs were friendly and helpful. Overall it was a pleasant stay
  • Ernie
    Malaysia Malaysia
    The room is spacious and complete with basic necessities. Suitable for small family or long-term stay.
  • Abdul
    Malaysia Malaysia
    The room , the location , the staff all are marvelous
  • Balamurali
    Malaysia Malaysia
    The accommodation was clean and in an excellent location, and we had a nice stay.
  • Sharifah
    Singapore Singapore
    The service was good. Staff at the counter were very polite. Our rooms are clean.

Hotel surroundings

House rules

Citadines Prai Penang takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MYR 200 is required on arrival. That's about US$47. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0+ years
Extra bed upon request
MYR 150 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardJCBCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Citadines Prai Penang in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Citadines Prai Penang