We had two apartments. One was good but small for four adults. Sofa beds falling apart. The other apartment sofa bed was broken, reported but no attempt to fix it and we were there a week. That apartments electric went out when you put toaster and microwave on together , cold water, oven didn’t work and wasn’t warm.

Was out of the town and quiet

Stayed in March 2025

Took so long to check-in, about 45 mins. Also reception isn’t the same building as the actual apartment.

Price & cleanliness.

Stayed in February 2025

They charge for WiFi

Stayed in January 2025

Communication with the property became very difficult when it came to returning my deposit,which I am still waiting for. They have been ignoring the phone calls for some time and then when they replied they said that the bank didn't process the payment back.They confirmed that the deposit was released back , but it has been 2 weeks almost since then and the money are still blocked. More attention needs to be paid as well to the cleaning of the property as it was not in its best condition!

The location

Stayed in December 2024

Great place to stay, helpful staff, and value for money. I recommend this place.

Stayed in March 2024

Our apartment was quite dark with no view, but the main problem was that the lightbulbs they hade chosen for the main lamps gave a really uncomfortable light. It wasn’t a warm light but like more a sickly white hospital type light. After a while it made me not want to be in the apartment at all. It’s not the most family friendly place, there were quite a few party nights for other guests which were quite noisy. But I think in general maybe Pas de la Casa isn’t great for families with small children, I think Grau Roig is maybe better.

The condition of the apartment was good and the kitchen was well stocked. The reception check in was very friendly.

Stayed in February 2024

Slightly small for a family of 4, and basic kitchen cooking equipment. We needed quick showers to ensure hot water for 4 of us.

Good value, well equipped and good location.

Stayed in February 2024

Paying extra for early check-in, wifi, parking, late check-out, ... everything had an additional cost if you wanted it.

Nice staff

Stayed in February 2024

How we had to pay for parking and WIFI

Friendly and kind staff

Stayed in January 2024

Caution non rendu

Stayed in April 2023

the apartment is near everything ( ski area, restaurant, etc) and you won’t need your car here. It was really agreeable and functional though the bathroom wasn’t that clean. We had a great time here and recommend !

Stayed in April 2023

Paying €150 deposit that I may have to wait two weeks to get back. Who takes deposits these days? And nothing says "I don't trust you enough to behave" like this. It doesn't in any way make you feel like a welcome guest! Paying €4.50 a day for WiFi, really?! Come on! It's literally free on the mountain and in every bar/restaurant! How can you justify charging that much?! Having to traipse half way across town to get to reception was a real pain. Especially as the "tourism tax" is only payable in cash... at least put a key box in Araco! What really spurred my to write this, though, is the fact that NONE of this is mentioned in the description on Booking.com!

The apartment was well enough appointed to meet our needs, and far enough away from the centre of town to be quiet (Pas de la Casa is probably the rowdiest resort in Grandvalira), yet close enough to the lifts/pistes to make it walkable.

Stayed in March 2023

Quite cramped for 4 people

Clean and good access to the slopes.

Stayed in February 2023

Everything is fine.

The price just fits with the place. The area is very peaceful and quiet. We had a good sleep for the entire stay. The staff were very accomodating and approachable. They provide all the things we requested during our stay. Overall, a very good experience for a first timer.

Stayed in July 2025

Very pushy for review but took forever to get deposit back.

It served the purpose

Stayed in June 2025

It was very confusing for check in , with a lot of different addresses on the reservation . Then picking keys up in one address and then going to another address .

It was roomy and great value for money .

Stayed in April 2025

The reservation email had summer office address on it that we waited 2 hrs outside for before coming across an Apartamentos van who told us where to go. By which time a very long and slow queue. Cost us 3 hrs. Pre register app didn't work. Hopefully this can be sorted easily

Stayed in February 2025

You either repair the broken equipment and furniture or remove them from the apartment, as you take deposit how I make sure you know those damages were there before I check in. I payed the WiFi additionally but your WiFi speed is even lower than 4g on my phone. Could not even watch You Tube. Bed sheets have many dirty marks. It’s frustrating.

Stayed in December 2024

i did not like the 17:00 to 20:00 slot to check in otherwise you pay more money. Also i don't like their check in process it was kind of intrusive. I had to do an online check in like it was Ryanair or EasyJet.

Stayed in February 2024

We had to queue in a reception and collect the keys in person. We didn't have reception in resort and it was tricky to find the location, even though they provided a map. The shower in our apartment was broken (they did fix it within 24 hours). We couldn't use the oven becuase when it turned on it filled the room with smoke and horrible smell. We expected to have a balcony because of the pictures on the advert but we didn't have one. One of our rooms was directly opposite a club/bar which was extremely noisy and the music went on late into the night. We asked to move rooms but they didn't have another available. No ski lockers on site so we had to keep the equipment in our rooms.

The host was very quick to respond to our queries using whatsapp. Its close to the pieste access and easy to get to the ski hire shop.

Stayed in February 2023

View from apartment was wall of hotel next door so very dark even on a bright sunny day. Parking virtually impossible unless you parked way up hill at €10 per day and machines only took coins credit cards were blocked. Andorra not as cheap as you might be lead to expect, being duty free. All furniture was worn and basic wouldn’t book again. Such a faff getting the keys then finding the apartment block just not simple and wasted lots of time.

The lifts worked, Apartment ok with everything that you would need but no tea towels.

Stayed in February 2023

they didn’t mention we have to pay extra for parking 15€ / day and taxes of tourists 2/per person parking was too small for my car

clean , best for price

Stayed in April 2023

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025