Reviews of Apartamentos La Solana 3000
Carrer Les Pistes S/N, AD200 Pas de la Casa, Andorra
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Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewCheck-in is in a completely different location to the apartment. You need a car to travel between them. No hot water.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewApartment in an excellent location, near the slopes & bars, although this depends on which apartment you are booking as they have multiple locations
The check in process was horrendous, unfortunately the address sent by booking.com is outdated, and we tried 3 different addresses of just knocking on people's apartment door and asking for directions. We finally found the check in desk once someone was walking that way anyway and showed us.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 April 2024 · Stayed in April 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewapartment is clean and always warm. Location of the apartment is very good, close to the bars and close to the lifts. For the price we paid for a 2 bedroom apartment, it was of acceptable condition. Enough room and bed space for 4 adults (2 beds in one room, 1 bed in a smaller room and another bed in the lounge/kitchen/entrance room) Small changes would massively improve the apartment (kettle, use of towels, potentially English translated rules if English people stay there often).
I wouldn't take a child to the apartment, as there are exposed wiring for the heaters, the router and all cabling is very messy and untidy. Beds are creaky and not massively comfy No Kettle Sofa is very uncomfortable Extra charges if you use the towels. When first arriving you have to get the keys from another apartment building, to which the maps and addresses giving to you do not work. You can not phone anyone on arrival if using an eSIM, due to the phone number not working over data. i would recommended they get a WhatsApp number
We're sorry it wasn't what you expected, Carl. Comment that the equipment of the apartments is indicated on your agency's website, Booking.com, we regret that you did not consult it beforehand. Please also note that the key collection instructions are indicated on the reservation voucher. You can contact us by WhatsApp through the contact mobile phone number, we are sorry that you did not do so. All the best.
We're sorry it wasn't what you expected, Carl. Comment that the equipment of the apartments is indicated on your agency's website, Booking.com, we regret that you did not consult it beforehand. Please also note that the key coll… Show more
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 11 February 2024 · Stayed in February 2024
Verified reviewLocation was central and the apartment clean and well cared.
The hot water is not up to standard for 4 people. The hot water regularly ran out after only 2 people could shower. Don’t rent out an apartment that cannot service 4 people with hot water. Staff very unhelpful
Thanks for your review, Simon. Logically, the hot water heater has a limited capacity so, if it is used up all at once, it is necessary to wait for it to be replenished again. We should also mention that our staff attends to all our clients with professionalism and kindness, a treatment that they do not always receive in return, solving any incidents that may arise and helping to improve the stay. All the best.
Thanks for your review, Simon. Logically, the hot water heater has a limited capacity so, if it is used up all at once, it is necessary to wait for it to be replenished again. We should also mention that our staff attends to all our clients… Show more
Reviewed: 25 January 2024 · Stayed in January 2024
Verified reviewReception staff very friendly and helpful, late check-out option was a big bonus.
the shower was average, no kettle, limited reception opening times, room advertised as 6 people, not big enough for 6 people... need bigger second room and second shower/toilet..
Thank you very much for your evaluation and your suggestions to improvement, Andrew. You can see check in and check out times at your agency's website, Booking.com. See you soon!
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewThe location was fantastic. Prompt to answer to any queries. Spacious apartment (ideal for 5 people, 6 at most). The receptionists really did their best to fix everything promptly, or find solutions for us.
The apartment is poorly taken care of. Over the first 24h I had to reach out to the host many times, due to missing sheets/pillows, broken blinds, missing equipment in the house, broken bathroom heater. We didn't even have enough forks for 6 people. Additionally, you have to pay additionally for everything; the locker for skis outside has a daily fee of 5E and Wifi is 4.5e/day. It was fine for the duration of our stay, but I'm sure you could find better in the ski resort for a similar cost
Thanks for your review, Emma. We are glad that you contacted our staff so that we can quickly help you resolve any incident. Indeed, the payment services are indicated on your agency's website, Booking.com, we regret that you did not consult it beforehand. It is important to read all the information before booking and, if in doubt, it is best to contact the agency so they can help you make the reservation. All the best.
Thanks for your review, Emma. We are glad that you contacted our staff so that we can quickly help you resolve any incident. Indeed, the payment services are indicated on your agency's website, Booking.com, we regret that you did not co… Show more
Reviewed: 10 April 2023 · Stayed in April 2023
Verified reviewReviewed: 3 April 2023 · Stayed in March 2023
Verified reviewGood value, and they were accommodating finding and delivering us an extra mattress when requested. Guy at reception was helpful and friendly.
Hard to find the check in place as its a different building with a small front. Google maps is not correct so it took a bit of working out.
Thank you very much for your evaluation, Gavin. We are glad that you enjoyed a good stay with us and we appreciate your suggestions for improvement. All the best!
Reviewed: 21 March 2023 · Stayed in March 2023
Verified reviewThe communication was very good. The host got in touch via whatsapp and explained everything by chat The location was great, right next to the main bars & pubs The flats were very clean on arrival, would recommend
Nothing
Thank you very much for your evaluation, Hugo. We are glad that you enjoyed a good stay with us and we appreciate your comments. All the best!
Reviewed: 14 March 2023 · Stayed in March 2023
Verified reviewReviewed: 3 March 2023 · Stayed in March 2023
Verified reviewClean, very comfortable, great service and happy to help
Thank you very much for your evaluation, Liza! We are glad that you enjoyed a stay of 10 and we appreciate your comments. We hope to see you again very soon with us, best regards!
Reviewed: 1 March 2023 · Stayed in February 2023
Verified reviewNothing
It should be known to other travellers that this property group will retain your deposit. The property have failed to return our deposit since our return and have offered no reason as to why it will not be returned. We left the apartment in the exact condition we found it. This is and continues to be an absolute disgrace. Their check in was a disgrace , took over an hour , we lost our booking time for ski rental which cost us valuable time on the slopes the following day. The accommodation had no problem taking our money but appear to have massive issue giving it back. Classic move really but a total disgrace and to other travellers , take this into account when making your booking.
Thank you very much for your evaluation, Bryan. We regret not having been what you expected, commenting that the deposit was returned within the period stipulated on the website of your agency, Booking.com, so we do not understand your comments. If your bank has not released the amount yet, please check with them as soon as possible. All the best.
Thank you very much for your evaluation, Bryan. We regret not having been what you expected, commenting that the deposit was returned within the period stipulated on the website of your agency, Booking.com, so we do not understand your comm… Show more
Reviewed: 25 February 2023 · Stayed in February 2023
Verified reviewReviewed: 17 February 2023 · Stayed in January 2023
Verified review2 min walk to slopes. excellent kitchen appliances - especially the cooker, fridge and freezer. shower was good. Excellent value for money.
Slightly cramped for 6 people.
Thank you very much for your evaluation, Sean! We are glad that you enjoyed an excellent stay and we appreciate your comments. We hope to see you again very soon with us, best regards!
Reviewed: 21 January 2023 · Stayed in January 2023
Verified reviewReviewed: 19 January 2023 · Stayed in January 2023
Verified reviewReviewed: 17 January 2023 · Stayed in December 2022
Verified reviewReviewed: 15 January 2023 · Stayed in January 2023
Verified reviewThe reception staff were super friendly, responsive and accomodating. It is our first time going to Andorra and I had a hard time looking for a place to stay. But wait... Apartamentos La Solana 3000 saved the day! Thank you :-)
Thank you very much for your evaluation Mark! We are glad that you had a good stay, we work for and for customer satisfaction and it is always a pleasure to see it. Thanks again and we hope to see you again soon with us.