Reviews of Cal Ruiz 3 stars
Consell General, 10, AD 200 Pas de la Casa, Andorra
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt was clean, the receptionist girl was so kind and helpful. The bath was nice.
There’s no air conditioning, and no heating in summer—even on nights that were unexpectedly cold or uncomfortably hot. The view was just a huge grey wall (a shopping centre). Twice, cleaners opened the door at 8 a.m. despite the “Do Not Disturb” sign. Every day, the cleaning staff were extremely noisy, and we couldn’t sleep at all since you can hear every sound from the surrounding rooms (next door, upstairs, and in the hallway). Not exactly the peaceful, restful environment we were hoping for. We leave on day earlier than our check out…
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything small town but have everything and the view is breathtaking.
Dear Shane,, Thank you very much for your kind words. We are delighted to know that you enjoyed our charming small town, which has everything you need, as well as the breathtaking views. We look forward to welcoming you back very soon for another memorable experience. Kind regards, Reception Hotel Cal Ruiz
Dear Shane,, Thank you very much for your kind words. We are delighted to know that you enjoyed our charming small town, which has everything you need, as well as the breathtaking views. We look forward to welcoming you back very soon for… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation
Room haven't any connection to the images on Booking.com The kitchen exhaust is located next to the window of the room. It was noisy and smelly all night.
Dear Shai, We are truly sorry to hear that your experience at Hotel Cal Ruiz did not meet your expectations. We appreciate your feedback regarding the location, the discrepancy with the photos on our website, and the inconvenience caused by the kitchen extractor fan located near your room. Our team is already reviewing this matter to find a solution that will prevent noise and odors in future stays, as well as to ensure our published images more accurately reflect each room. Thank you for sharing your opinion, as it helps us improve our services. We hope you will give us another opportunity in the future to provide you with a more satisfactory experience. Kind regards, Reception Hotel Cal Ruiz
Dear Shai, We are truly sorry to hear that your experience at Hotel Cal Ruiz did not meet your expectations. We appreciate your feedback regarding the location, the discrepancy with the photos on our website, and the inconvenience caused b… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewIdeal position. Good breakfast for €10. Parking charges due from 9am/8pm reasonable
Dear Eleanor, Thank you very much for your feedback! We're delighted to hear that you appreciated our ideal location and enjoyed the breakfast—great value at €10. As for parking, we're glad you found the charges reasonable. We always strive to offer practical and accessible options for our guests. We hope to welcome you back soon for another pleasant stay! Best regards, Reception Hotel Cal Ruiz
Dear Eleanor, Thank you very much for your feedback! We're delighted to hear that you appreciated our ideal location and enjoyed the breakfast—great value at €10. As for parking, we're glad you found the charges reasonable. We a… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewNot that clean , room or the sheets , breakfast ok
Dear Serban, We’re sorry to hear that the cleanliness of the room and the sheets did not meet your expectations. We appreciate your feedback and will work on improving this aspect. We're glad you found the breakfast to be satisfactory. We hope to have the opportunity to welcome you again and provide a better experience. Sincerely, Hotel Cal Ruiz Reception
Dear Serban, We’re sorry to hear that the cleanliness of the room and the sheets did not meet your expectations. We appreciate your feedback and will work on improving this aspect. We're glad you found the breakfast to be satisfactor… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation... clean room
No parking...poor showers
Dear Kevin, Thank you for sharing your feedback. We’re glad to hear that you appreciated our central location and the cleanliness of your room. We’re sorry to learn that the parking situation and the shower did not fully meet your expectations. While we do not have private parking, we try to offer nearby and affordable alternatives for our guests’ convenience. Regarding the shower, we’ll make sure to review this with our maintenance team to improve where needed. We truly value your input, as it helps us to keep improving. We hope to have the opportunity to welcome you again in the future. Kind regards, Reception CL Ruiz
Dear Kevin, Thank you for sharing your feedback. We’re glad to hear that you appreciated our central location and the cleanliness of your room. We’re sorry to learn that the parking situation and the shower did not fully meet your expect… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReally good value for money. The location was prefect as right in the middle of the town. We stayed on our way out of Andorra and found the stay very pleasant. The breakfast was also worth having in terms of cost and variety. The staff were really friendly and helpful.
For the amount we paid, we can’t really fault the hotel. We did have to pay for parking but this was relatively cheap and very close to the hotel (right outside).
Hello Nicola, Thank you very much for your detailed and positive review! We are delighted to hear that you enjoyed your stay with us, as well as our location, breakfast and the service provided by our staff. We greatly appreciate your comments on the value for money and the convenient and accessible parking. We hope to have the pleasure of welcoming you back very soon. Kind regards, Reception CL Ruiz
Hello Nicola, Thank you very much for your detailed and positive review! We are delighted to hear that you enjoyed your stay with us, as well as our location, breakfast and the service provided by our staff. We greatly appreciate your comme… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGreat location, breakfast was good, basic but good value for money!
Thank you very much for your comment! We're glad you enjoyed the location and breakfast. It will be a pleasure to welcome you again. Hotel Cal Ruiz
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewConvenience - stayed there before. Good breakfast.
Dear Eleanor, Thank you for your kind words and for choosing to stay with us again. We're delighted to know that you found our location convenient and enjoyed our breakfast. It’s always a pleasure to welcome back returning guests, and we look forward to seeing you again on your next visit. Kind regards, Reception – Hotel Cal Ruiz
Dear Eleanor, Thank you for your kind words and for choosing to stay with us again. We're delighted to know that you found our location convenient and enjoyed our breakfast. It’s always a pleasure to welcome back returning guests, an… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewIn town centre right beside shops and restaurants - good continental breakfast - lifts to all floors -
N/a
Dear Stephan, Thank you for your kind review. We’re glad to hear that you appreciated our central location, the convenience of nearby shops and restaurants, as well as the continental breakfast and lift access to all floors. It was a pleasure to welcome you, and we hope to see you again on a future visit. Best regards, Hotel Cal Ruiz.
Dear Stephan, Thank you for your kind review. We’re glad to hear that you appreciated our central location, the convenience of nearby shops and restaurants, as well as the continental breakfast and lift access to all floors. It was a pleas… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat location, staff value for money.
-
Hello Mr Neil, Thank you so much for your kind comment! We’re delighted to hear that you appreciated our location, the service provided by our staff, and the value for money. Your satisfaction is our greatest reward, and we’ll be very happy to welcome you back again soon. Thank you for choosing us! greetings Hotel Cal Ruiz
Hello Mr Neil, Thank you so much for your kind comment! We’re delighted to hear that you appreciated our location, the service provided by our staff, and the value for money. Your satisfaction is our greatest reward, and we’ll be very happy… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewGreat place. Super convenient for an Andorra trip.
Breakfast a little simpler than usual and not quite as good. Out of season though.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewWe stayed for one night on the way to Southern Spain. Got to hotel really tired , had a lovely shower and went for dinner and it was really lovely.
Dear guest, Thank you very much for sharing your experience with us. We are glad to hear that you found our hotel a comfortable place to rest on your trip to the south of Spain. Knowing that you enjoyed a nice shower and a lovely dinner fills us with satisfaction. We look forward to welcoming you again in the future, either as a stopover on the way or as a destination for a longer stay. Bon voyage and see you soon! Yours sincerely, Reception Hotel Cal Ruiz
Dear guest, Thank you very much for sharing your experience with us. We are glad to hear that you found our hotel a comfortable place to rest on your trip to the south of Spain. Knowing that you enjoyed a nice shower and a lovely dinner f… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewConvenient on a Snowy and cold wet evening
Thank you so much for sharing your excellent experience with us! We are glad to hear that you enjoyed your stay and that everything lived up to your expectations. Comments like yours motivate us to continue working with passion to provide the best possible service. We hope to have the pleasure of welcoming you again very soon. Best regards,
Thank you so much for sharing your excellent experience with us! We are glad to hear that you enjoyed your stay and that everything lived up to your expectations. Comments like yours motivate us to continue working with passion to provide t… Show more
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in February 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in February 2025
Verified reviewWe paid for a triple room ( 3 beds ) and got two. Reception staff were unhelpful & rude. Breakfast was great & cleaning staff lovely. Rooms look nice in photos but in reality its fake wood/plastic boards on wall.
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewLocation and value for money.
Elevator was old and on our last night was giving a bit of trouble.
Dear guest, Declan Thank you for sharing your experience with us and for highlighting our location and value for money, which are aspects that we take great care to offer a pleasant stay to our visitors. We are sorry to hear that the condition of the lift was not entirely satisfactory during your last night. Please be assured that we take note of your comments, as we are committed to continually improving our facilities to ensure the comfort and peace of mind of our guests. We look forward to the opportunity to welcome you back and provide you with an even more comfortable experience. Yours sincerely, Reception Hotel Cal Ruiz
Dear guest, Declan Thank you for sharing your experience with us and for highlighting our location and value for money, which are aspects that we take great care to offer a pleasant stay to our visitors. We are sorry to hear that the cond… Show more
Reviewed: 15 March 2025 · Stayed in January 2025
Verified reviewReviewed: 11 March 2025 · Stayed in January 2025
Verified reviewReviewed: 6 March 2025 · Stayed in February 2025
Verified review