Reviews of Frontera Blanca 2 stars
Avenida d'Encamp, 39, AD200 Pas de la Casa, Andorra
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Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewConvenient, clean and the owners were really helpful.
Nothing.
Thank you so much for your fantastic rating! We're delighted to hear that you found great value in your stay and appreciated the convenient location, cleanliness, and the helpfulness of our team. Your kind words motivate us to keep providing exceptional experiences to all our guests. We look forward to welcoming you back in the future! Kind regards, Fronetra Blanca
Thank you so much for your fantastic rating! We're delighted to hear that you found great value in your stay and appreciated the convenient location, cleanliness, and the helpfulness of our team. Your kind words motivate us to keep prov… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewLocation
All good
Thank you for your perfect rating! We're thrilled to know that the location and your overall experience met your expectations. Your positive feedback motivates us to continue providing exceptional stays. We look forward to welcoming you again in the future! Kind regards, Fronetra Blanca
Thank you for your perfect rating! We're thrilled to know that the location and your overall experience met your expectations. Your positive feedback motivates us to continue providing exceptional stays. We look forward to welcoming yo… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewCloseness to lifts
Two bunk beds creaking constantly . Had to move mattresses to floor .
Thank you for your feedback. We're glad to hear that you appreciated the proximity to the lifts. However, we sincerely apologise for the inconvenience caused by the creaking bunk beds. If we had been made aware of the issue during your stay, we would have done our best to provide a solution promptly to ensure your comfort. Your comments are important to us, and we will address this to improve the experience for future guests. Kind regards, Frontera Blanca
Thank you for your feedback. We're glad to hear that you appreciated the proximity to the lifts. However, we sincerely apologise for the inconvenience caused by the creaking bunk beds. If we had been made aware of the issue during your … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewGreat accommodation and location. good ski lookers and walk straight out across the roan onto the snow. lovely restaurants next to rooms and great ski hire. We arrived early and they had large safe/locked temporary storage for our luggage and equipment which meant we could unload and get parked.
Only reason for not giving max points for everything was they did not keep a record of us paying the tourist tax on arrival ( I paid cash) so charged us again when checking out.
Thank you for your fantastic review. We are delighted to hear that you enjoyed our accommodation, location, skiing facilities and nearby restaurants. It is great to know that our luggage storage service was helpful in facilitating your arrival. We sincerely apologise for the misunderstanding regarding the tourist tax. We always strive to ensure smooth and transparent transactions and are sorry for any inconvenience caused. Please do not hesitate to contact us so that we can resolve this matter. We sincerely appreciate your feedback as it helps us to improve our services and look forward to welcoming you back soon for another great stay! Best regards, Frontera Blanca
Thank you for your fantastic review. We are delighted to hear that you enjoyed our accommodation, location, skiing facilities and nearby restaurants. It is great to know that our luggage storage service was helpful in facilitating your arri… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewLocation to slopes and village. The review is about the apartment, myself and my son stayed, so the apartment was sufficient for head down and shower. The corridor noise can be horrendous (not the apartment owner fault). It wasn't the cheapest around but certainly not the dearest.
Beds are not great, apartment in general is in need of modernisation.
Thank you for sharing your experience with us. We're pleased to hear that you found the location convenient for accessing both the slopes and the village. We're sorry that the noise from the hallway affected your rest, though we understand this is beyond our control. We also take note of your feedback regarding the comfort of the beds and the need for some updates in the apartment. Your comments are invaluable to us as we continuously strive to improve our guests’ experience. We hope that if you choose to return in the future, we can offer you a more comfortable stay. Thank you again for your time and feedback! Best regards, Frontera Blanca Team
Thank you for sharing your experience with us. We're pleased to hear that you found the location convenient for accessing both the slopes and the village. We're sorry that the noise from the hallway affected your rest, though we un… Show more
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewIt was cosy, quiet, the mattresses were comfortable that were the most important factors for us. And a great location although the lockers were at the other end of the building. Duplex arrangement was fun.
Although fine, it was old with many bits really in need of replacement. Also easy to fix things like kettle and toaster broken with exposed cables were a surprise considering the cost per night. In general for what we paid would have expected a far higher level of finish. Just no investment for many years is poor considering the profit that they make. In general is as expensive as France but much smaller and worse quality. A shame as has such potential.
Thank you for sharing your experience with us. We are glad to hear that you found the accommodation cosy, quiet and with comfortable mattresses, and that you enjoyed the location and the duplex design. We regret that some aspects of the flat did not live up to your expectations. We take your comments about the condition of the facilities and appliances very seriously and will review these details to improve the experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you again in the future, with a stay that fully meets your expectations. Sincerely, Apartamentos Frontera Blanca
Thank you for sharing your experience with us. We are glad to hear that you found the accommodation cosy, quiet and with comfortable mattresses, and that you enjoyed the location and the duplex design. We regret that some aspects of the fla… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewFrontera Blanca building is located right near ski lift. We got apartment with mountain view, balkony and kitchen corner. Also all the kitchen dishes available, small fridge, cattle, coffee-machine, microwave oven. Downstairs and down the street are the best restaurants in the resort. We ordered also ski passes and rental equipment by Frontera, Ski rental is in the same building, we also got discount by Frontera for ski rental. Ski storage is also in the same building. So you get full package. We ordered also parking - that is quite important in the location. Stuff was very kind and supportive.
WiFi was sometimes week and some resources were blocked. Apartment furniture is quite simple, but that was expected. P
Thank you for taking the time to give us feedback! We are glad you enjoyed your stay at Edificio Frontera Blanca. We apologise for the inconvenience of the WiFi and we take note of your comments regarding the facilities of the flat. We appreciate your feedback and will work to improve these areas. We look forward to welcoming you back in the future and hope to provide you with an even better experience. Thank you for choosing us and for your kindness! With best regards, Frontera Blanca
Thank you for taking the time to give us feedback! We are glad you enjoyed your stay at Edificio Frontera Blanca. We apologise for the inconvenience of the WiFi and we take note of your comments regarding the facilities of the flat. We appr… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewThe temperature of the apartment varied a lot. It was really warm in the evenings, but went really cold in the middle of the night. we could have benefitted from duvets.
Thank you for your feedback. We're sorry to hear that the temperature in the apartment wasn't consistent during your stay. If you had informed us, we would have provided additional duvets or found an appropriate solution for your comfort. We appreciate your understanding and hope to serve you better during your next visit. Best regards, The Edificio Frontera Blanca Team
Thank you for your feedback. We're sorry to hear that the temperature in the apartment wasn't consistent during your stay. If you had informed us, we would have provided additional duvets or found an appropriate solution for your co… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewGreat staff with fantastic welcoming attitude..nothing is too much trouble. Good facilities facing the lifts and slopes.. access to plenty of restaurants and bars.. enough snow to ski most of the runs
The weather let us down and got warmer towards the end of the holiday with some rain.. but that cannot be controlled..
Thank you very much for your excellent rating and kind words. We are delighted to hear that you enjoyed your stay and that our staff and facilities met your expectations. We regret that the weather was not ideal towards the end of your holidays, but we appreciate your understanding that this is beyond our control. We hope to have the pleasure of welcoming you again in the future for another fantastic experience. Best regards, The Edificio Frontera Blanca Team
Thank you very much for your excellent rating and kind words. We are delighted to hear that you enjoyed your stay and that our staff and facilities met your expectations. We regret that the weather was not ideal towards the end of your holi… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewIt’s location and the Mountain View it’s excellent for family
While everything was nice about the property only one thing bothered us was the bathroom , not very comfortable , and it’s hard to find parking , I guess it’s the problem al over the town and the private parkings are way too expensive
Thank you for your comment, it will be a pleasure to host you back with your family! :) We don't understand very well the problem with the bathroom... you have booked a classic studio and we gave you a totally refurbished studio for free ! :)
Thank you for your comment, it will be a pleasure to host you back with your family! :) We don't understand very well the problem with the bathroom... you have booked a classic studio and we gave you a totally refurbished studio for fre… Show more
Reviewed: 2 April 2024 · Stayed in April 2024
Verified reviewLocation was awesome!!
Noisy at night, no toiletries, (although mentioned in Booking description).
Thank you for taking the time to leave this feedback. Regarding amenities, we always provide a cleaning kit, and in the bathroom, we have gel and shampoo in the dispensers. We apologize for any misunderstanding and will review our descriptions. We hope to welcome you again!
Thank you for taking the time to leave this feedback. Regarding amenities, we always provide a cleaning kit, and in the bathroom, we have gel and shampoo in the dispensers. We apologize for any misunderstanding and will review our descripti… Show more
Reviewed: 26 March 2024 · Stayed in February 2024
Verified reviewWell located
Apartment was way to small for 5 people, thankfully 2 backed out last minute and we were only three in the apartment.
We sincerely apologize if you felt that the cleaning was not done properly. We will take this into account for future bookings. Nonetheless, we hope to welcome you again, perhaps not in a studio but in an apartment, which is always more spacious!
We sincerely apologize if you felt that the cleaning was not done properly. We will take this into account for future bookings. Nonetheless, we hope to welcome you again, perhaps not in a studio but in an apartment, which is always more spa… Show more
Reviewed: 23 March 2024 · Stayed in February 2024
Verified reviewLocation of apt was very good , with kids
The instructions for departure : very dictatorial , including demands to fold all the blankets and turn thermostat down to 15 degrees ! Why ?
Thank you for your feedback and for rating your stay. We're glad the apartment's location suited your family’s needs. Regarding the departure instructions, we sincerely apologize if they came across as strict. For clarity, our guidelines only ask guests to remove bed linen and blankets and leave the apartment tidy — lowering the thermostat is not part of the requirements. We’ll review the communication to ensure it remains clear and respectful. We hope to welcome you again under better conditions.
Thank you for your feedback and for rating your stay. We're glad the apartment's location suited your family’s needs. Regarding the departure instructions, we sincerely apologize if they came across as strict. For clarity, our guide… Show more
Reviewed: 17 March 2024 · Stayed in February 2024
Verified reviewReviewed: 16 March 2024 · Stayed in February 2024
Verified reviewReviewed: 13 March 2024 · Stayed in March 2024
Verified reviewEasy access to the slopes, good sized lockers for ski gear. Staff very helpful with any queries.
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and we're glad to know they met your expectations. We hope to welcome you back for another enjoyable skiing experience in the future! 😊
Reviewed: 7 March 2024 · Stayed in February 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewClose to the slopes, good price, friendly staff, 1st floor 👌🏻
Noisy neighbours noisy traffic and bright lights
Thank you very much for your comment!! We also hope to see you next season!!! 😊😊😊