Reviews of Hesperia Andorra 4 stars
Avinguda Prat Gran 3-5. Escaldes-Engordany, AD700 Andorra la Vella, Andorra
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt was a very clean room, a good location, and a very nice breakfast
The bathroom was very smelly from sewage, the smell went to all the room if the windows are closed. Very bad to sleep in a room like this. Also, i chose this hotel because I travel by car with my family and it had a parking for its clients, but when i arrived was all full. I needed to pay 40 euro for a private garage. This was not nice, because if i knew that i would book another hotel. Also the windows are not soundproof you can hear all the cars passing.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewComfortable rooms, very well located, option to paid private parking if available and same with breakfast. Terrace with food and drinks.
Spa was pretty disappointing, is not at all like it looks in the pictures and the place in general could use a bit of an update.
Dear Daniela, Thank you for your review. We are glad you enjoyed our comfortable rooms, prime location, terrace, and the option for private parking. We appreciate your feedback regarding the spa and its facilities, and we will take it into account for future improvements. We hope to welcome you again for an even better experience. Hesperia Andorra Team
Dear Daniela, Thank you for your review. We are glad you enjoyed our comfortable rooms, prime location, terrace, and the option for private parking. We appreciate your feedback regarding the spa and its facilities, and we will take it into… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect and private parking
room was so tiny Breakfast had a lot of food (including cava) but nothing was tasty
Dear Olga, Thank you for sharing your feedback. We are glad to hear that you appreciated our location and parking. We are sorry that the room and breakfast did not fully meet your expectations. Your comments are very valuable and help us improve both our facilities and service. We hope to have the opportunity to welcome you back and provide a better experience. Hesperia Andorra Team
Dear Olga, Thank you for sharing your feedback. We are glad to hear that you appreciated our location and parking. We are sorry that the room and breakfast did not fully meet your expectations. Your comments are very valuable and help us i… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIn general hotel is fine, kind people on the reception, good breakfast, waterpool and rooftop in the hotel. We got a discount card for shopping as a present while check-in.
The room, where we have stayed was dark and had just a small window. The furniture was old, remote control for TV was broken, the elevators are very shaky. Also, I was a little bit upset with a service on a roof top - they have a nice open terrace where you can order the food and drinks, but there were just one person who served all the tables, so we have waited about 30 minutes to make an order and decided to go away as the man did not pay any attention for the guests.
Dear Sergey, Thank you for taking the time to share your recent experience at Hesperia Andorra. We are glad to know you appreciated our reception team, breakfast, pool, rooftop area, and the shopping discount card at check-in. It is rewarding to hear these aspects made a positive impression. At the same time, we sincerely regret that your room did not meet your expectations and that you experienced delays in service on the rooftop terrace. We take note of your comments about the room’s lighting, furniture, remote control, and elevator, and we will review them with our maintenance and service teams to ensure improvements are made. Your feedback about the rooftop staffing is also valuable to us, and we will address it to ensure our guests receive attentive and timely service in the future. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience. Kind regards, Hesperia Andorra Team
Dear Sergey, Thank you for taking the time to share your recent experience at Hesperia Andorra. We are glad to know you appreciated our reception team, breakfast, pool, rooftop area, and the shopping discount card at check-in. It is rewar… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing special
They don’t have even iron
Dear Oleksandr, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the lack of an iron and will review our amenities to improve. We hope to have the opportunity to better serve you in the future. Best regards, Hesperia Andorra Team
Dear Oleksandr, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the lack of an iron and will review our amenities to improve. We hope to have the opport… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewPerfect! Dog friendly to the star!!! Presents for pets. Special attention all the time. Absolutely stunning!!!!
Nothing! All was perfect
Dear Maria, Thank you so much for your wonderful feedback! We’re thrilled to hear you and your furry friend felt so welcome and well cared for during your stay. Our team always strives to create a special experience for all our guests, including our four-legged ones. We look forward to welcoming you both back to Hesperia Andorra very soon! Warm regards, The Hesperia Andorra Team
Dear Maria, Thank you so much for your wonderful feedback! We’re thrilled to hear you and your furry friend felt so welcome and well cared for during your stay. Our team always strives to create a special experience for all our guests, inc… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe price for hotel and Half board is great
The music is loud and it is turned out only after 23:00, so if you would like to have quite rest and sleep, it really distracts.
Dear Diana, Thank you for your feedback and for highlighting the great value of our hotel and half-board option. We appreciate your positive comments about our service, cleanliness, and location. We apologize for any disturbance caused by the music and understand the importance of a restful stay. We will take your comments into account to improve the experience for all our guests. We look forward to welcoming you again soon! Best regards, Hesperia Andorra Team
Dear Diana, Thank you for your feedback and for highlighting the great value of our hotel and half-board option. We appreciate your positive comments about our service, cleanliness, and location. We apologize for any disturbance caused by… Show more
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewGreat location. Nice staff
Room was very small. On-site parking a bit expensive.
Dear Mariona, Thank you for your kind words about our location and staff. We’re glad you enjoyed your stay overall. We appreciate your feedback regarding the room size and parking costs, and we’ll take it into consideration to improve our services. We hope to welcome you back to Hesperia Andorra in the near future. Hesperia Andorra Team
Dear Mariona, Thank you for your kind words about our location and staff. We’re glad you enjoyed your stay overall. We appreciate your feedback regarding the room size and parking costs, and we’ll take it into consideration to improve our … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice rooftop bar, clean rooms and friendly staff
Dear Niels, Thank you very much for your kind review. We’re happy to hear that you enjoyed our rooftop bar, the cleanliness of the rooms, and the friendliness of our staff. We truly appreciate your feedback and look forward to welcoming you back soon. Hesperia Andorra Team
Dear Niels, Thank you very much for your kind review. We’re happy to hear that you enjoyed our rooftop bar, the cleanliness of the rooms, and the friendliness of our staff. We truly appreciate your feedback and look forward to welcoming y… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEliana, Maria and the entire breakfast team are fantastic! They looked after us like family, always smiling and happy to help. In all honesty, the whole team of staff were just very enthusiastic and accommodating and we will definitely come back to this hotel when we are next in beautiful Andorra! :)
Dear Meera, Thank you so much for your kind words and for highlighting the wonderful work of Eliana, Maria, and our breakfast team — we’re delighted they made you feel so welcomed and cared for. Your recognition truly means a lot to all of us. It will be a pleasure to welcome you back whenever you return to beautiful Andorra! Warm regards, Hesperia Andorra Team
Dear Meera, Thank you so much for your kind words and for highlighting the wonderful work of Eliana, Maria, and our breakfast team — we’re delighted they made you feel so welcomed and cared for. Your recognition truly means a lot to all of… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe location of the hotel is good.
We were given a smoky, very smelly, dark room, even though we are non-smokers. We checked breakfast when booking, but it was not included in the price, and the unhelpful receptionist offered a variable price for breakfast between 16 and 20 euros. There was no courtesy at the reception, they did not even greet our guests, anyone can enter through the 2 entrances
Dear Balog, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We regret that you were assigned a room with an unpleasant smell and that there was confusion regarding the breakfast pricing. Your remarks about the reception service and security have been noted and shared with the appropriate departments for review and improvement. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and welcoming stay in the future. Warm regards, Hesperia Andorra Team
Dear Balog, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We regret that you were assigned a room with an unpleasant smell and that there was confusion regarding the bre… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery close to shopping area, rooms very spacious and well equipped! Very nice ambient and big lobby -reception!
Dear Kiriakos, Thank you very much for your kind words and excellent rating. We are delighted to hear that you enjoyed your stay, especially the spacious rooms, central location, and welcoming atmosphere. We look forward to welcoming you again soon on your next visit to Andorra. The Hesperia Andorra Team
Dear Kiriakos, Thank you very much for your kind words and excellent rating. We are delighted to hear that you enjoyed your stay, especially the spacious rooms, central location, and welcoming atmosphere. We look forward to welcoming you … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewWe gor the worse rooms in the building
Dear Juli, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room did not meet your expectations, and we regret that your experience was not as pleasant as we would have hoped. We take note of your comments regarding room assignment and cleanliness, and will share them with the relevant departments to prevent similar situations in the future. We hope to have another opportunity to welcome you back and offer you a much better stay. Best regards, The Hesperia Andorra Team
Dear Juli, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room did not meet your expectations, and we regret that your experience was not as pleasant as we would have hoped. We take note of your … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewVery nice room and hotel. Clean, good located.
A bit expensive car parking and fee for a pet.
Dear Rūta, Thank you very much for your lovely review. We’re delighted to hear you enjoyed your room and appreciated the cleanliness and location of our hotel. We understand that parking and pet fees can add to the total, and we truly value your feedback as we continue working to offer the best experience possible. We hope to welcome you again soon! Warm regards, The Hesperia Andorra Team
Dear Rūta, Thank you very much for your lovely review. We’re delighted to hear you enjoyed your room and appreciated the cleanliness and location of our hotel. We understand that parking and pet fees can add to the total, and we truly val… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in April 2025
Verified reviewStaff really slow
Dear Melissa, Thank you for sharing your feedback. We’re pleased to know you appreciated the cleanliness and comfort of your room. We regret that the service did not meet your expectations on this occasion. Please rest assured we take your comments seriously and will work to improve our response times. We hope to have the opportunity to welcome you again and offer you a more seamless experience. Kind regards, The Hesperia Andorra Team
Dear Melissa, Thank you for sharing your feedback. We’re pleased to know you appreciated the cleanliness and comfort of your room. We regret that the service did not meet your expectations on this occasion. Please rest assured we take you… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewGood staff. It's cheap and easy. Good location means access to everything you need
The beds were a little uncomfortable and the shower is incredibly unsafe. No handles, no bars and a smooth floor with a glass panel. Terrible view out the window
Dear Adam, Thank you for sharing your feedback. We're glad to hear that you appreciated our team, our central location, and the overall value of your stay. We’re sorry to learn that the shower design and bed comfort did not meet your expectations. Your comments are valuable, and we’ll certainly take them into account as we continue improving the experience for our guests. We hope to welcome you again soon under better conditions. Best regards, Hesperia Andorra Team
Dear Adam, Thank you for sharing your feedback. We're glad to hear that you appreciated our team, our central location, and the overall value of your stay. We’re sorry to learn that the shower design and bed comfort did not meet your expe… Show more
Reviewed: 22 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation, friendly staff
There was no air conditioning, I opened the windows but the music for the roof top was loud people screaming on the streets could not go to sleep until 3am
Dear Diana, Thank you for sharing your experience with us. We’re glad to hear you appreciated our central location and the friendliness of our staff. We’re truly sorry that the lack of air conditioning and external noise impacted your rest. Our system works in auto mode depending on the season and temperature, but we understand that on warmer nights, it may not be sufficient for everyone's comfort. We’ll take your feedback into account as we continue working to improve the experience for our guests. We hope you’ll consider staying with us again in the future. Warm regards, Hesperia Andorra Team
Dear Diana, Thank you for sharing your experience with us. We’re glad to hear you appreciated our central location and the friendliness of our staff. We’re truly sorry that the lack of air conditioning and external noise impacted your res… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified review