Reviews of Immodelpas Mundial
Carrer de la Solana, Edifici Mundial, AD200 Pas de la Casa, Andorra
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Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe Aparment was really well equiped with all you needed for a nice week skiing. The kitchen is well equiped and it was great to have two bathrooms.
The beds were not very confortable and they woud imporve with a top matrass. It would also be nice to have some more kitchen towels and some hand soap.
Thank you very much for your kind feedback. We’re glad to hear that you enjoyed your stay and appreciated the well-equipped apartment, the kitchen, and the convenience of having two bathrooms — especially during a ski trip. We’ve taken note of your suggestions regarding the comfort of the beds, as well as the additional kitchen towels and hand soap. Feedback like yours is very valuable and helps us to continue improving the experience for future guests. We’d be happy to welcome you again in Pas de la Casa. Sincerely, Reception – Apartaments moblats Pas
Thank you very much for your kind feedback. We’re glad to hear that you enjoyed your stay and appreciated the well-equipped apartment, the kitchen, and the convenience of having two bathrooms — especially during a ski trip. We’ve taken not… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe location of the apartment was excellent. 1 min walk to slopes. The apartment however is on a hill so walking down to shops/restaurants was fine but back up can be hard if carrying heavy groceries etc.
The apartment could gave been cleaner on arrival. Just dust under beds etc. I didn't know we had to make our own beds on arrival, which after a long day of travel was tiring as i had to make up 6 of them.
Thank you for your valuable feedback. We're pleased to hear that you appreciated the excellent location so close to the slopes — it’s one of the highlights our guests enjoy most. We understand that the uphill walk can be a bit tiring, especially when carrying shopping, and we’re sorry if that caused inconvenience during your stay. Regarding the cleaning and bedding, we apologize if the presentation didn’t meet your expectations. We’ll speak with our cleaning team to ensure more attention is paid to details like under-bed dust. As for the beds, in our apartments we provide fresh linens and towels in sealed packaging as part of our hygiene policy, but indeed, guests are responsible for making their own beds upon arrival. We understand how tiring that can be after a long journey, and we appreciate your feedback as we continue working to improve comfort and communication. We hope to have the opportunity to welcome you back to Pas de la Casa in the future. Sincerely, Reception – Apartaments moblats Pas
Thank you for your valuable feedback. We're pleased to hear that you appreciated the excellent location so close to the slopes — it’s one of the highlights our guests enjoy most. We understand that the uphill walk can be a bit tiring, … Show more
Reviewed: 14 February 2024 · Stayed in January 2024
Verified reviewLocation and size. Good lounge/kitchen area with good kitchen facilities. Comfortable couch.
Double beds small for 2 people, not very easy to make up due to being jammed in the area. The mezzanine beds separated when using so not very serviceable as beds. If apartment was at capacity though the storage would be a problem.
Thank you very much for your detailed feedback. We're glad to hear you enjoyed the apartment's location, size, and the comfort of the living room and kitchen area. We’ve taken note of your comments regarding the beds and space in the mezzanine. We will review these points with our team to explore improvements, especially regarding comfort and practicality when the apartment is fully occupied. We truly appreciate your suggestions and hope to welcome you again soon in Pas de la Casa. Sincerely, Reception – Apartaments moblats Pas
Thank you very much for your detailed feedback. We're glad to hear you enjoyed the apartment's location, size, and the comfort of the living room and kitchen area. We’ve taken note of your comments regarding the beds and space in t… Show more
Reviewed: 11 February 2024 · Stayed in December 2023
Verified reviewIt was great location, the upstairs single beds with trundler beds underneath worked very well for our children. Easy apartment for a family.
The internet was poor, no smart tv/streaming services on the television so only local broadcast channels which were largely in French or Catalan. The heating was off when we arrived and it took hours to warm up to an acceptable temp which was pretty uncomfortable, especially for our small children.
Thank you for taking the time to share your experience. We're very pleased to hear that the location and the upper-floor beds worked well for your children, and that the apartment was comfortable for a family stay. We’re sorry for the inconvenience caused by the heating and internet connection. We understand how important it is to arrive to a warm and well-connected space, especially with young children. We've shared your comments with our maintenance team to improve the pre-arrival setup and check the Wi-Fi performance. Regarding the TV, most of our apartments are equipped with smart TVs, but guests need to log in with their own streaming accounts (e.g., Netflix, Prime Video, etc.) to access these services. We will make this information clearer in the arrival instructions to avoid confusion in the future. Thank you again for your helpful feedback. We hope to welcome you back to Pas de la Casa for a smoother and even more enjoyable stay. Sincerely, Reception – Apartaments moblats Pas
Thank you for taking the time to share your experience. We're very pleased to hear that the location and the upper-floor beds worked well for your children, and that the apartment was comfortable for a family stay. We’re sorry for the … Show more
Reviewed: 7 February 2024 · Stayed in February 2024
Verified reviewReviewed: 1 April 2023 · Stayed in April 2023
Verified reviewlocation
not enough bedding
Thank you for your feedback. We're glad to hear that you were satisfied with the apartment's location. We’re sorry if the bedding provided was not sufficient. We supply linens according to the number of guests listed in the reservation, but we’re always happy to provide additional items during your stay when available. Sincerely, Reception – Apartaments moblats Pas
Thank you for your feedback. We're glad to hear that you were satisfied with the apartment's location. We’re sorry if the bedding provided was not sufficient. We supply linens according to the number of guests listed in the reserva… Show more
Reviewed: 29 March 2023 · Stayed in March 2023
Verified reviewLots of space in the appartement. Very well heated As hot water is working with gas everybody could have a hot shower. Everything you need in the appartement for cooking, coffee machine, hair dryer, microwave.. Very lovely cute appartement, very nicely decorated. With a bath and locker for skis. Very well located. 2 min from the ski slopes. No nice view but we didn't care. Very quiet even during our festival weekend. Only 1 problem: very bad Internet connection.
Internet connection
Thank you very much for your detailed and positive review. We’re delighted to hear that you enjoyed the comfort, the apartment’s equipment, and the peaceful atmosphere — even during a lively festival weekend. We’re sorry for the inconvenience with the internet connection. We are aware that, during peak periods, the service can be unstable due to high demand. We are already working with our provider to improve the quality of the Wi-Fi throughout the building. We truly appreciate your feedback and look forward to welcoming you again in Pas de la Casa. Sincerely, Reception – Apartaments moblats Pas
Thank you very much for your detailed and positive review. We’re delighted to hear that you enjoyed the comfort, the apartment’s equipment, and the peaceful atmosphere — even during a lively festival weekend. We’re sorry for the inconvenie… Show more
Reviewed: 15 January 2023 · Stayed in January 2023
Verified reviewThe flats themselves were nice. Close to the lifts
Firstly the staff were rude and refused to give back our deposit despite us leaving the apartment in a very clean and tidy way. The company basically try and save on cleaning fees by making guests do it themselves. They expect the flats to be completely spotless and ready for the next guests which is something we had never experienced before when going on holiday, especially after paying a lot of money to stay there. The wifi is also basically non-existent. Very poor and can barely connect to it for basic messaging. Some areas of the flat didn’t get any signal at all. The hot water is temperamental. You can only get about 2 short showers worth of hot water before it runs out and you need to wait for the tank to full up again. Not a problem if you’re in a small group but for any groups of 3 or more you will have problems with the hot water. Very inconvenient when you are trying to get ready in the evening to go out.
We regret having to respond publicly, but we feel it is necessary to clarify the situation. The apartment was delivered in clean and proper condition, as we always do for all our guests. However, after your departure, our team found the property in an unacceptable state of cleanliness, with visible mess and failure to comply with basic order guidelines. Minor damages were also noted, along with leftover food and drink. During your stay, incidents related to excessive alcohol consumption were reported by other residents in the building, causing disturbances that go against the respectful environment we strive to maintain in all our properties. Regarding the Wi-Fi, we do offer free internet access in all our apartments. However, during peak hours or in certain areas, signal strength may vary, and we are currently working with our provider to improve overall coverage. As for hot water, all our apartments are equipped with gas heaters or water tanks, which provide a reliable supply. Still, after several consecutive uses, a short waiting time may be required for the system to recharge — this is noted in the accommodation information. The decision to withhold part of the deposit was made based on objective, documented evidence, following our internal protocol and supported by photographs. We are committed to providing a high-quality, safe, and respectful environment for all guests. We sincerely appreciate those who contribute to maintaining that standard through responsible behavior. Sincerely, Reception – Apartaments moblats Pas
We regret having to respond publicly, but we feel it is necessary to clarify the situation. The apartment was delivered in clean and proper condition, as we always do for all our guests. However, after your departure, our team found the pr… Show more
Reviewed: 13 January 2023 · Stayed in January 2023
Verified reviewThe room was very cozy and spacious. Located near the slopes.
Parking is expensive and the payment machines are very old (they only accept coins and you can't pay for more than almost a day - not even a whole day). Parking spaces are limited and do not have indicators to know where and how many spaces are still available.
Thank you very much for your feedback and for highlighting the comfort, spaciousness, and location of the apartment near the slopes. We're glad to hear these aspects met your expectations. Regarding parking, we understand it can be limited and somewhat inconvenient, especially during high season. Indeed, the blue zone parking system in Pas de la Casa is managed externally, and the machines currently only accept cash, with a maximum time limit for payments. We share your observation and also hope to see an update to this system in the near future. For added convenience, we do offer private parking spaces, which are available upon request and subject to availability. We recommend contacting us in advance so we can assist you with this option for your next stay. We look forward to welcoming you again to Pas de la Casa. Sincerely, Reception – Apartaments moblats Pas
Thank you very much for your feedback and for highlighting the comfort, spaciousness, and location of the apartment near the slopes. We're glad to hear these aspects met your expectations. Regarding parking, we understand it can be lim… Show more