Reviews of Pic Maià Mountain Hotel 2 stars
Carretera General II, Km 27, AD200 Pas de la Casa, Andorra
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Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe hotel has a great view over Pas de La Casa. Room was clean, large and very cozy. They offer free transfer to the slopes at 9am and return at 5pm which is very convenient. You can also rent all the necessary ski equipment in the hotel. The hotel staff was very polite, helping and giving tips to improve our experience
Dear Mr. Francisco, Thank you very much for choosing the PicMaia Mountain Hotel for your ski-holidays in Andorra. We are very pleased to know that you had a great experience with us. We try to create unforgettable experiences by making our customers forget their daily routine and letting themselves be carried away by the beauty of the surroundigs. The whole team is also very happy that the service at our establishment was to your liking. Awaiting you amidst our beautiful mountains in the near future, we wish you all the best, PicMaia Mountain Hotel
Dear Mr. Francisco, Thank you very much for choosing the PicMaia Mountain Hotel for your ski-holidays in Andorra. We are very pleased to know that you had a great experience with us. We try to create unforgettable experiences by making our … Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThat is our third time we stayed there and we will go back again.
Nothing
Dear Mrs. Dominique, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very happy to have offered you a fantastic experience atop our beautiful mountains. Awaiting you in the near future, the whole team wishes you all the best, PicMaia Mountain Hotel Andorra
Dear Mrs. Dominique, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very happy to have offered you a fantastic experience atop our beautiful mountains. Awaiting you in the near future, the whole… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewEverything for a good trainingcamp and also nice quiet travel. Great facilities. Excelent stay.
Dear M. Märtins, Thank you very much for choosing the Pic Maià Mountain Hotel for your stay in Andorra. We are very pleased to know that you enjoyed your two weeks long stay with us. Awaiting you amidst our beautiful mountains, we wish you all the best, PicMaia Mountain Hotel
Dear M. Märtins, Thank you very much for choosing the Pic Maià Mountain Hotel for your stay in Andorra. We are very pleased to know that you enjoyed your two weeks long stay with us. Awaiting you amidst our beautiful mountains, we wish you … Show more
Reviewed: 7 July 2024 · Stayed in June 2024
Verified reviewRoom was amazing and very big, nice new furniture and bathroom was amazing. Great view. Food was amazing for dinner buffet/breakfast.
Dear M. Maksims, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very pleased to know that you had a great experience with us. We try to create unforgettable experiences by making our customers forget their daily routine and letting themselves be carried away by the beauty of the surroundings. The whole team is also very happy that the service at our establishment was to your liking. Awaiting you amidst our beautiful mountains in the near future, we wish you all the best, PicMaia Mountain Hotel
Dear M. Maksims, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very pleased to know that you had a great experience with us. We try to create unforgettable experiences by making our customers f… Show more
Reviewed: 31 March 2024 · Stayed in March 2024
Verified reviewThe location and the view when you leave the hotel, not from the room. The stuff was friendly. Clean room although very old.
No sockets to charge your devices next to the bed. Strong bad smell in the room, was not going out even with the window open, every time we enter the room we had to run and open the window to let the smell go at least a bit. Breakfast is from 8 until 10, first day we came at 9 and half of the food was gone, they did not replace it. Food variety could be a bit better. Very bad noice isolation, we could hear all the conversations from the neighbor rooms. Very low ceilings in the room, felt a bit claustrophobic. Extremely low profile pillows, sleeping on them was very uncomfortable.
Dear Olapampola, We would like to thank you for staying with us and taking a little of your time to share with us your valuable comments. We are very sorry to hear that your stay with us was not pleasant and that we were unable to meet your expectations. We will take your comments very seriously in order to improve and provide all our guests with the experience they deserve. We hope in the future you will give us the opportunity to host you again in your home at the top of the Puerto d`Envalira. DAVID ZAMORA CAP DE RECEPCIÓ PIC MAIÀ MOUNTAIN HOTEL
Dear Olapampola, We would like to thank you for staying with us and taking a little of your time to share with us your valuable comments. We are very sorry to hear that your stay with us was not pleasant and that we were unable to meet your… Show more
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewWe stayed in room 109, which was new, modern, spacious, and very clean. The bed was very comfortable. Breakfast was very basic, with the same options every day, but good. The staff were friendly and helpful. However, the main disclaimer is: DON'T BOOK THIS HOTEL IF YOU DON'T HAVE A CAR. The hotel is up in the mountains and has no access to public transport. Getting a taxi there is difficult or impossible. There are no taxis at Pas de la Casa, so if you need one, they have to come from Andorra Velha (30 - 40 min away) to pick you up and drive you on a 5-minute journey to the hotel, which costs 50 euros. The hotel offers 2 free transfers a day: one at 8:45 am to go down to town and one around 5:30 pm ish to return to the hotel. Other than that, you need to pay 25 euros for the transfer (if they are available). Despite the transportation issue, I would recommend the hotel. It has a beautiful view and offers ski-in and ski-out access if you are able to ski on blue/red pistes.
Nothing regarding the hotel, but the information about accessibility should be VERY CLEAR on their page to prevent other guest to make the same mistake, otherwise they gonna feel stuck in the hotel like us.
Reviewed: 21 March 2024 · Stayed in February 2024
Verified reviewReviewed: 28 February 2024 · Stayed in February 2024
Verified reviewPerfect location and easy drive to near by lifts. Clean hotel with new facilities. Cheapest ski rental in the area and you get lockers for free. really cost effective and great experience. Even the bar was nicely done with great staff helping around.
Breakfast can be improved but over all not bad.
Dear Nir, We would like to thank you for staying with us and taking the time to share your valuable comments with us. We are pleased to know that your stay was pleasant and the service you received was to your liking. We work every day to try to offer our guests the best possible experience. We hope in the future you will give us the opportunity to host you at your home at the top of the Port d`Envalira. PIC MAIÀ MOUNTAIN HOTEL
Dear Nir, We would like to thank you for staying with us and taking the time to share your valuable comments with us. We are pleased to know that your stay was pleasant and the service you received was to your liking. We work every day to t… Show more
Reviewed: 16 February 2024 · Stayed in February 2024
Verified reviewReviewed: 13 February 2024 · Stayed in February 2024
Verified reviewReviewed: 8 February 2024 · Stayed in February 2024
Verified reviewReviewed: 5 February 2024 · Stayed in February 2024
Verified reviewClose to track; Bedding and towels changed daily; Ski rental decent priced;
Been there 3 times, every time I got an old room, that was long overdue a renovation. Can't get a coffee before the bar opens past 9 am
Dear Ionut, Thank you for staying with us and sharing your comments with us. We are sorry to hear that your experience was not completely satisfactory. We will soon be in the process of renovating our rooms to offer a better service to our guests. Although the cafeteria opens at 09:00hrs coffee service can be requested in our restaurant which is open from 07:30hrs, our staff will gladly assist you. We hope to see you back soon. DAVID ZAMORA CAP DE RECEPCIÓ PIC MAIÀ MOUNTAIN HOTEL
Dear Ionut, Thank you for staying with us and sharing your comments with us. We are sorry to hear that your experience was not completely satisfactory. We will soon be in the process of renovating our rooms to offer a better service to our … Show more
Reviewed: 18 January 2024 · Stayed in January 2024
Verified reviewBEST
Dear Vedat, We would like to thank you for staying with us and sharing with us your valuable comments. We are glad to know that your stay at the hotel has met your expectations. We look forward to welcoming you back with us soon. David Zamora Reception Manager PIC MAIÀ MOUNTAIN HOTEL
Dear Vedat, We would like to thank you for staying with us and sharing with us your valuable comments. We are glad to know that your stay at the hotel has met your expectations. We look forward to welcoming you back with us soon. David Zamo… Show more
Reviewed: 8 January 2024 · Stayed in December 2023
Verified reviewReviewed: 5 January 2024 · Stayed in December 2023
Verified reviewLocation was great and it was very convenient having the ski hire on site.
The room was absolutely awful. It was very small, beds was rock hard, pillows wafer thin, zero natural light. We left the hotel at 3am because we could not sleep.
Dear Cezanne, Thank you for staying with us. We are sorry to hear that your stay at the hotel was not completely favorable. We wish you had shared your concerns with us during your stay and we would have done something to improve your experience at the hotel. We hope in the future you will consider staying with us again and we can change your overall perspective of the hotel. David Zamora Front Desk Manager PIC MAIÀ MOUNTAIN HOTEL
Dear Cezanne, Thank you for staying with us. We are sorry to hear that your stay at the hotel was not completely favorable. We wish you had shared your concerns with us during your stay and we would have done something to improve your exper… Show more
Reviewed: 9 December 2023 · Stayed in December 2023
Verified reviewnice staff, clean room, warm
restaurant buffet is expensive, only option unless you drive into town
Dear Mr. Kevin, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very happy to have offered you a pleasant stay atop our beautiful mountains, and we'll congratulate our staff on your behalf. We thank you for your comments and work on improving the buffet. The whole team wishes you all the best, PicMaia Mountain Hotel Andorra
Dear Mr. Kevin, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We are very happy to have offered you a pleasant stay atop our beautiful mountains, and we'll congratulate our staff on your behalf. W… Show more
Reviewed: 3 November 2023 · Stayed in October 2023
Verified reviewNothing
We arrived around 17:00. The hotel was closed, there was nobody, well after checking was supposed to be open. I called several times, noone answered. After waiting for nearly one hour, we had to look for another hotel nearby, and fortunately found one. When we then requested a refund of the room charge, the hotel flatly refused. Downright dishonest!
Dear M. Gilles, You arrived at the Pic Maià Mountain Hotel, came in and Jhonathan, at the Front Desk, took care of you. You decided not to stay, ... was it because of the distance to Pas de la Casa - 5Km -? Since the decision not to stay was only yours, we are sorry but we cannot refund you. Yours sincerely, Pic Maià Mountain Hotel
Dear M. Gilles, You arrived at the Pic Maià Mountain Hotel, came in and Jhonathan, at the Front Desk, took care of you. You decided not to stay, ... was it because of the distance to Pas de la Casa - 5Km -? Since the decision not to stay wa… Show more
Reviewed: 5 September 2023 · Stayed in September 2023
Verified reviewReviewed: 16 August 2023 · Stayed in August 2023
Verified reviewLocation is fantastic and in summer not crowded. Room is large enough and has a table, a chair and spaces to put your bag. Beds are comfy. We dined an assortment of 'tapas' and they were all good and not expensive.
The WC / shower combo is silly - two cubicles separated by a wall with a translucent sliding door that closes one or the other. We are seniors and the cramped WC space with door closed is impossible to manoeuvre for us. There is one light button, for the WC, but the shower has a sensor so sensitive that the light to the shower goes on every time we pass by. Now, if you have to go twice a night, and the door is translucent, and your partner is sleeping...
Dear Mr. Ducatioso, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We appreciate your time for writing this review. We are very happy to have offered you a fantastic experience atop our beautiful mountains. We thank you for the information you've given us. It's the best way we have to improve. The whole team wishes you all the best, PicMaia Mountain Hotel Andorra
Dear Mr. Ducatioso, Thank you very much for choosing the PicMaia Mountain Hotel for your stay in Andorra. We appreciate your time for writing this review. We are very happy to have offered you a fantastic experience atop our beautiful mount… Show more
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewReviewed: 29 June 2023 · Stayed in June 2023
Verified reviewReviewed: 13 June 2023 · Stayed in May 2023
Verified reviewFrom my scores you can see not much.
Staff charged us again when we had already paid, which we had to point out and correct with them. The hotel was not full but we were ina room with no view. A bike team was staying there and they were looked after to the detriment of everyone else
Dear M. Jonathan, Thank you for choosing the Pic Maià Mountain Hotel for your stay in Andorra. We're disapointed by the incovenience caused by the fact that at your arrival the credit card you had given to booking.com was not accepted. As soon as we saw that the web had charged you we informed you that we had reversed the payment. We could not offer you the upgrade you asked for upon arrival, since we had no available refurbished rooms on that night. Another time, to avoid to be disapointed, we suggest you book the room you wish to enjoy. Best regards, Pic Maià Mountain Hotel
Dear M. Jonathan, Thank you for choosing the Pic Maià Mountain Hotel for your stay in Andorra. We're disapointed by the incovenience caused by the fact that at your arrival the credit card you had given to booking.com was not accepted. … Show more
Reviewed: 4 May 2023 · Stayed in May 2023
Verified reviewwas clean and rooms ok, bar looked nice but was closed !
was told diner was till 10, then at 8:55 was told it would shut at 9! receptionist had to tell them to keep it open till 9:30 at least. also bar was closed and told we could only drink our stuff in lobby till 9!