Reviews of Hotel Princesa Parc 4 stars
Carretera General de Arinsal, AD400 Arinsal, Andorra
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewGood location and nice facilities
Chaotic check in and on site parking. Staff could have been more helpful
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice location and super clean
Bit outdated, the spa was not as nice as the photos, (paid extra, sauna not working, crowded even though you need to book) food was pretty meh for dinner. Breakfast was good
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewAmazing location. Lovely accommodation and cracking running in the area
Nothing
Reviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood staff with a completely professional attitude.
The mattresses and pillows in the room No. 1503 were deformed and damaged & this is not good at all for a 4-star hotel. Even the conditions in a 2-star hotel are not like this. I hope they think about this.
Thank you for sharing your experience. We are glad to know that the professionalism and attitude of our staff met your expectations. We sincerely regret that the condition of the mattress and pillows in your room did not provide you with the comfort you expected. In such cases, we hope you contacted the reception team, as it is always possible to request a pillow change in order to find a more suitable option. We also take good note of your comments to review and replace items that do not meet our standards. We truly appreciate your feedback, as it helps us to keep improving and provide a better experience for our guests. Hotel Princesa Parc Princesa Parc Mountain Resort & Spa
Thank you for sharing your experience. We are glad to know that the professionalism and attitude of our staff met your expectations. We sincerely regret that the condition of the mattress and pillows in your room did not provide you with t… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location. The atmosphere around the hotel was very relaxed and welcoming
The buffet was variable.
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect for hiking and the staff was very kind and helpful.
Main issue; The room, especially the bathroom, was dated and quite dirty. Also; Squeaking door from outside of room throughout the night was not ideal. No AC, (fans were provided though) As an FYI, the parking basement is narrow, dark and confusing, however very convenient.
Thank you, Anne Cecilie, for taking the time to share your experience following your stay at Hotel Princesa Parc. We are pleased to hear that you enjoyed the location, ideal for mountain activities, and that our staff made you feel welcome with their kindness and professionalism. We are sorry to hear that certain aspects of the room did not meet your expectations. As we are located at over 1,500 m altitude, nights are traditionally cool even during summer, which is why our facilities do not have air conditioning. However, fans are always available upon request to ensure greater comfort. We would also like to clarify that we are indeed a four-star hotel, fully certified. In this area, it is difficult to find establishments offering such a wide range of facilities: an outdoor swimming pool with free access, private parking, bowling alley, two bars, a wellness and spa centre, a free mini club for children, and guided hikes included in the stay. Regarding the indoor parking, we appreciate your observations. Its structure follows the natural limitations of the mountain environment, but we are glad you found it convenient overall. Thank you again for your feedback, which helps us continue to improve. Hotel Princesa Parc Princesa Parc Mountain Resort & Spa
Thank you, Anne Cecilie, for taking the time to share your experience following your stay at Hotel Princesa Parc. We are pleased to hear that you enjoyed the location, ideal for mountain activities, and that our staff made you feel welcome… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewLocation and room was nice too
No A/C , but fan helped a little
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThat you had to pay for parking in the hotel.
Thank you, David, for sharing your opinion after your stay at Hotel Princesa Parc. We regret that the parking conditions did not meet your expectations. We would like to clarify that, in our area, free parking options are limited to an unsupervised public car park located approximately 250 metres from the hotel. In contrast, our private parking offers direct access to the hotel, is enclosed and secured, which many of our guests value for convenience and peace of mind. We appreciate your comments and hope you enjoyed the comfort of our facilities during your stay. Hotel Princesa Parc Princesa Parc Mountain Resort & Spa
Thank you, David, for sharing your opinion after your stay at Hotel Princesa Parc. We regret that the parking conditions did not meet your expectations. We would like to clarify that, in our area, free parking options are limited to an uns… Show more
Reviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewIt has a nice swimming pool
Some areas were under construction
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewBowling, hot dogs with (crispy onions), the location, bed was comfortable
The receptionist named Manuel was extremely rude. About a month ago, my friends and I decided to have a little retreat in Andorra, we had very high expectations, but as we arrived to the hotel, we felt like we bothered Manuel, by asking questions about facilities. Furthermore, two day before check-in we called in to ask if there was a possibility to add an extra bed to the room, which they answered yes to, at the price of 30€ extra. The day of check-in Manuel insured us that non of us called the hotel to add the bed. At the end we had to pay 120€ extra to upgrade ourselves to a suite for 3 people. Complete nonsense. Got to the room, had to walk all the way back to the reception as the key was not working. The room itself was dirty, shower, bathtub was broken, dirty linens with black hair (we’re 3 blondes…), curtain was broken, dust on every surface, the room basically hasn’t been cleaned in ages. Not to mention we were placed on the ooother side of the hotel, had to take 3 different elevator… Anyway we decided to give the bowling a go… what could go wrong with a bowling?…A lot apparently… got downstairs, quite a nice place I have to say, very fun. however, the staff….. the bartenders… we felt INVISIBLE, as ghosts. There was no one, maybe 2 families playing and us. We waited 20 mins just to be acknowledged. Just to cross eyes with one of the 3 bartenders, one was cleaning the coffee shop, another one flirting with a client and one making drinks. We finally ordered, waited 15 more minutes to receive our 2 iced teas and one Coca Cola. But it was nice, bowling was fun, 5€ per person per game, good deal, just don’t order drinks.
Dear Anne, Thank you for sharing your experience at Hotel Princesa Parc. We are truly sorry that your stay did not meet your expectations, and we take every point you raised very seriously. We apologize if the service received at reception, particularly from Manuel, was not appropriate. Providing courteous and professional service is one of our priorities, and we will review what happened internally to prevent similar situations. Regarding the extra bed, we regret the confusion; however, we would like to clarify that neither of our hotels offers extra beds—these simply do not exist in our facilities. We understand how this misunderstanding could have caused frustration, especially upon arrival. We are also very concerned about the condition of the room you described. The issues with cleanliness and maintenance are far from the standards we aim to uphold. We will escalate your feedback to the housekeeping and maintenance teams to conduct a thorough review. We are truly sorry if the discomfort in the room affected the rest of your experience and set a negative tone for your stay. Lastly, we regret the delay in service at the bowling bar, although we’re glad you enjoyed the activity itself. Your comments have been shared with the relevant department so improvements can be made immediately. Thank you once again for taking the time to share your detailed feedback. We view your comments as an opportunity to keep improving. Hotel Princesa Parc Princesa Parc Mountain Resort & Spa
Dear Anne, Thank you for sharing your experience at Hotel Princesa Parc. We are truly sorry that your stay did not meet your expectations, and we take every point you raised very seriously. We apologize if the service received at receptio… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewIt is beautiful!
Nothing
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewVery friendly staff, great location and view , loved the balcony and the river
Just that maybe a chair(not the one by the desk) would have been nice
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewAndorra experience was really different and cool! I recommend the hotel and it was really an amazing value for its money. Maybe the only minus was that we didn’t know we have to pay additional for spa, and it comes very pricey if you want to make a really spa holidays (15€\ h per person, so it at least 75€ a day from 1 person if you are really a spa fan like me, and from the family of 3 it’s 225 € additional a day). Really upsad with the fact as I plan to be at spa. Next time I’ll book more expensive hotel with the spa included like I do usually. Breakfast was good, rooms too Internet good, reception good Really additional spa cost in a hotel that has a “spa” in its name it’s a shame! Thank you
N
Reviewed: 29 May 2025 · Stayed in May 2025
Verified review