Reviews of Refugio alpino a tan solo 5 min de pistas , 3-2
30 Carrer Mirador d'Encamp, AD200 Encamp, Andorra
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe view and check in was simple.
Where do I begin? This is the first time we’ve ever left a place early because of how disgusting it was. Upon opening the apartment we were hit with a terrible smoke smell. Since we just finished a long drive, I went to the bathroom only to smell a terrible sewage smell. We contacted the host who only wanted to tell us the cleaning staff didn’t notice either. The host didn’t try to remedy the situation at all. We booked for 2 nights but only stayed 1. Again the host didn’t care and did nothing to remedy the situation. The other issue we had was dirty dishes. The final straw the morning after our first night was the cockroach in the cabinet. I would highly recommend finding an actual habitable place.
Hello, thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet your expectations. Regarding the odor and the state of the bathroom, we understand your discomfort and regret that it was not up to standard. Our cleaning team inspected the apartment before your arrival and did not report any issues, but clearly something went wrong, and we will be reinforcing our quality control to ensure this doesn’t happen again. As for the dirty dishes, we find this unacceptable and have already taken action with the responsible team. Concerning the cockroach you mentioned, we find it very surprising, as cockroaches are not common in Andorra due to the climate. In addition, we carry out regular hygiene and pest control inspections. Nevertheless, we will investigate the matter thoroughly. We’re sorry you chose to leave earlier than planned, and we take all your comments seriously to continue improving. Thank you again for your feedback. Best regards, Arkholidays
Hello, thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet your expectations. Regarding the odor and the state of the bathroom, we understand your discomfort and regret that it was not up to standar… Show more
Reviewed: 31 January 2024 · Stayed in January 2024
Verified reviewMolt comfortable i renovat. Self check in.