Reviews of Hotel Terranova 3 stars
5 Carrer de les Abelletes, AD200 Pas de la Casa, Andorra
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and central location.
Unfortunately the lift was being repaired.
Dear John, Thank you very much for sharing your experience at Hotel Terranova. We are glad you appreciated the friendliness of our staff and the central location of the hotel. We apologize for the inconvenience caused by the elevator being under repair during your stay and appreciate your understanding. We look forward to welcoming you again in the future and providing an even better experience. Kind regards, Reception – Hotel Terranova
Dear John, Thank you very much for sharing your experience at Hotel Terranova. We are glad you appreciated the friendliness of our staff and the central location of the hotel. We apologize for the inconvenience caused by the elevator bein… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLift wasnt working, they should have told me
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLovely breakfast, easy check in and good size room.
Mattress very soft memory foam
Thank you very much for your feedback! We’re glad to hear you enjoyed the delicious breakfast, the easy check-in process, and the spacious room. We’re sorry to hear that the memory foam mattress was too soft for your taste — we appreciate your comment and will take it into account to improve future stays. We hope to welcome you again soon! Best regards, Hotel Terranova
Thank you very much for your feedback! We’re glad to hear you enjoyed the delicious breakfast, the easy check-in process, and the spacious room. We’re sorry to hear that the memory foam mattress was too soft for your taste — we appreciate y… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLovely friendly staff. Clean and well positioned.
Bar was not really welcoming.
Thank you so much for your kind comment! I'm very happy to know you felt well taken care of and that you appreciated the cleanliness and location of the hotel. I'm sorry the bar didn’t feel very welcoming — we’ll definitely take your feedback into account to keep improving. It will be a pleasure to welcome you again soon! Best regards, Sophie – Reception, Hotel Terranova
Thank you so much for your kind comment! I'm very happy to know you felt well taken care of and that you appreciated the cleanliness and location of the hotel. I'm sorry the bar didn’t feel very welcoming — we’ll definitely take you… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGood shower, good bed , good location.
But that's all that be said
Thank you for highlighting our shower, our bed, and our location. We regret not having fully met all your expectations and we appreciate your feedback, which helps us continue to improve. We look forward to welcoming you again and providing you with a more complete experience. Hotel Terranova.
Thank you for highlighting our shower, our bed, and our location. We regret not having fully met all your expectations and we appreciate your feedback, which helps us continue to improve. We look forward to welcoming you again and providing… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewGreat value
Nothing
Hi Mr Freeley, thank you very much for your excellent rating and comment! We are delighted to know that you found great value in your stay. We look forward to welcoming you again soon! Hotel Terranova.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewGood location and comfortable
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in February 2025
Verified reviewBreakfast is great provided it is free. A large closet in the room can hold many ski wears. Shower pressure is good.
Dear Guest Joseph, Thank you for choosing to stay with us! We appreciate your kind words about the breakfast, the spacious closet, and the shower pressure. It’s great to know that these aspects contributed to a comfortable stay. We hope to welcome you again in the future for another enjoyable visit. Safe travels! Best regards, Hotel Terranova Reception Team
Dear Guest Joseph, Thank you for choosing to stay with us! We appreciate your kind words about the breakfast, the spacious closet, and the shower pressure. It’s great to know that these aspects contributed to a comfortable stay. We hope t… Show more
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewCentral location Friendly & helpful staff
No tea & coffee making facilities in room Very noisy at night Rooms could do with an upgrade for the price of the room
Dear Guest William, Thank you for taking the time to share your experience at Hotel Terranova. We are delighted to hear that you appreciated our central location and the friendliness and helpfulness of our staff. Your kind words motivate us to continue providing warm and attentive service. We are sorry to learn that certain aspects of your stay did not meet your expectations. Please rest assured that we have taken note of your comments regarding the lack of tea and coffee-making facilities in the room, the nighttime noise, and the room quality in relation to the price. We are continuously working to enhance our guests' experience, and your feedback is invaluable in this process. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Should you choose to visit us again, please feel free to contact us directly for any special requests or assistance. Best regards, Front Desk - Hotel Terranova
Dear Guest William, Thank you for taking the time to share your experience at Hotel Terranova. We are delighted to hear that you appreciated our central location and the friendliness and helpfulness of our staff. Your kind words motivate u… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe location and staff were great
The shower could not maintain hot water.
Hello Ben, Thank you so much for your comments, they are really helpful and we are very glad you enjoy your stay here. We hope to see you again soon! Regards from the Hotel Terranova team
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewVery poor place at all
Dear Mikhail We are very sorry to hear that your experience at Hotel Terranova did not meet your expectations. Customer satisfaction is paramount to us, and we would like to know more details about what happened so that we can address any issues and improve our services. Please feel free to contact us directly to share your feedback. We are committed to providing a quality experience to all our guests and hope to have the opportunity to provide you with a better impression in the future. Yours sincerely,Hotel Cal Ruiz
Dear Mikhail We are very sorry to hear that your experience at Hotel Terranova did not meet your expectations. Customer satisfaction is paramount to us, and we would like to know more details about what happened so that we can address any … Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewThe breakfast offered some variety but the quality of the food and the overall presentation was disappointing. The room was more on the smaller side. Overall didn’t feel like we got what we paid for, but in fairness it was during high season over the new year.
Reviewed: 12 December 2024 · Stayed in December 2024
Verified review