Reviews of Al Ain Rotana 5 stars
Zayed Bin Sultan Street, Al Ain, United Arab Emirates
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIm a returning guest. Hotel staff are friendly and location is good. Thanks Hajar for a smooth check-in. & special thanks to the reception champion; Mr. Kaleem .. I appreciate your kind gesture on my special occasion ..
Little noise from the window and upper floor like moving chairs/ furniture
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI like it
Forever the pillows are uncomfortable Kids noise in the corridors late in the night
Dear shamma, Thank you for taking time to tell us about your recent stay with us. We sincerely apologize for the inconvenience you have experienced during your recent stay at Al Ain Rotana. Your feedback is highly appreciated and will help us improve our ability to serve you. Once again, thank you for highlighting this matter to us. We are looking forward to having you again as a guest in our hotel. Best regards, Pierre Zayoun General Manager
Dear shamma, Thank you for taking time to tell us about your recent stay with us. We sincerely apologize for the inconvenience you have experienced during your recent stay at Al Ain Rotana. Your feedback is highly appreciated and will hel… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWe are regular guests at this hotel, but during our last stay we had an unpleasant experience with the front desk specialist, Jessy. Her unprofessional attitude ruined our stay, which was very disappointing.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRooms in the new wing are very nice compared to the older ones. staff were professional and friendly - from reception to concierge. Kaleem was extra supportive and friendly, he was a super staff. Having an EV charger option was also useful.
Having a connected door was a bit noisy - with a screening and shouting baby next room! Soundproofing is not solid.
Dear Fatema, Thank you for choosing Al Ain Rotana for your recent trip to Al Ain. I am pleased to read your kind words about our team members especially for highlighting Kaleem who demonstrated ownership and dedication towards serving you. I completely agree with you, our team is definitely one of the most important assets of our company. On the other hand I sincerely apologize for the inconvenience of the noisiness of the connecting room that may have caused you and rest assured that important matter such as this is properly managed. Our aim is to ensure that our guests are happy and feel a warm welcome whenever they are staying in our hotel. We hope to welcome you again soon. Best regards, Pierre Zayoun General Manager
Dear Fatema, Thank you for choosing Al Ain Rotana for your recent trip to Al Ain. I am pleased to read your kind words about our team members especially for highlighting Kaleem who demonstrated ownership and dedication towards serving you.… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewroom was very neat and clean. breakfast was amazing with staff being very courteous and helpful.
Dear Alex, Thank you for choosing Al Ain Rotana and sharing your feedback on Booking.com. I am honoured to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experiences for our guests and thus, your positive feedback is truly important to us. We look forward to welcoming you back in a not so distant future. Best regards, Pierre Zayoun
Dear Alex, Thank you for choosing Al Ain Rotana and sharing your feedback on Booking.com. I am honoured to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experiences for our guests a… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe had an excellent room - an upgrade provided by the hotel. Very comfortable, well-equipped and well-serviced.
Not applicable.
Dear Robert, Thank you for your positive review on Booking.com I am very happy to read how wonderful your visit was. Here at Al Ain Rotana, we are indeed committed to making sure we provide the best experience to our guests. Thank you for choosing Al Ain Rotana and we look forward to welcoming you again. Best regards, Pierre Zayoun General manager
Dear Robert, Thank you for your positive review on Booking.com I am very happy to read how wonderful your visit was. Here at Al Ain Rotana, we are indeed committed to making sure we provide the best experience to our guests. Thank you fo… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewValat parking , size of the room , good lebanese restaurant inside and also very good al fanar restaurant with Emirati cuisine in the city , breakfast buffet choices , 5 to 10mn walk to the fort
breakfast product quality average , not bad either
Dear Patrick, Thank you for sharing your feedback on Booking.com At Al Ain Rotana, we strive to offer the best experiences for our guests, and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again. Best regards, Pierre Zayoun General manager
Dear Patrick, Thank you for sharing your feedback on Booking.com At Al Ain Rotana, we strive to offer the best experiences for our guests, and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that you… Show more
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified review