Reviews of Al Massa Plus Hotel 3 stars
Hamdan Bin Mohammed Street, Al Ain, United Arab Emirates
Loading
Guests also reviewed these properties:
Anaheim, United States
Saint Vincent, Italy
Cusco, Peru
Kuala Tahan, Malaysia
Marrakech, Morocco
New Delhi, India
Dubrovnik, Croatia
Porto-Vecchio, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewto be honest I'm so proud of the propertys service started from reception include the room was awesome the room is very tidy we was so glad by everything and I wish sustainable success for Al Massa plus hotel as god will thank you for that amazing service
nothing. I'm so proud of everything in that property and I wish more success success success
Dear Valued Guest, Thank you so much for your kind and heartfelt words. We are truly honored to know that you had such a wonderful experience during your stay with us. Your appreciation for our reception, the tidiness of the room, and the overall service means the world to our entire team. We are proud to serve guests like you, and your sincere wishes for our continued success are deeply appreciated. With guests like you, we are inspired to keep improving and offering the best service possible. We hope to welcome you back again soon. Until then, may you be blessed with happiness and success always. Warm regards, Al Massa Plus Hotel Team
Dear Valued Guest, Thank you so much for your kind and heartfelt words. We are truly honored to know that you had such a wonderful experience during your stay with us. Your appreciation for our reception, the tidiness of the room, and the … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe place is clean and the room is perfect to stay.
Dear our value guest ; "Thank you for your thoughtful feedback. We are pleased to know that you found the property clean and the room well-suited to your stay. It was our pleasure to host you, and we hope to welcome you again in the near future." Warm regards
Dear our value guest ; "Thank you for your thoughtful feedback. We are pleased to know that you found the property clean and the room well-suited to your stay. It was our pleasure to host you, and we hope to welcome you again in the ne… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHajar 👍👍👍helpful personne
Dear ATIAR, ma, Thank you so much for your kind words and positive feedback! We’re glad to know that Hajar was helpful and made your stay more comfortable. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again soon! Best regards, MAHMOUD ABDOU Front Office Team
Dear ATIAR, ma, Thank you so much for your kind words and positive feedback! We’re glad to know that Hajar was helpful and made your stay more comfortable. Your satisfaction is our top priority, and we truly appreciate you taking the time … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewnothing
I found cockroach in the room
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay, especially regarding the cleanliness issue you mentioned. Please rest assured that this does not reflect our usual standards, and we take your feedback very seriously. Our housekeeping and pest control teams have been informed and are taking immediate action to ensure such incidents do not happen again. We truly value your comments and hope to have the opportunity to welcome you again and provide a much better experience. Best regards, MAHMOUD ABDOU Front Office Team
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay, especially regarding the cleanliness issue you mentioned. Please rest assured that this does not reflect our usual standards, and we take your feedb… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
- No towels, have to ask for, then no frequent or even regular change and replacement. - No regular house keeping even hang over the door - No shower curtain - Water dripping from toilet unit - To much noisy AC
Dear Khaled, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the towels, housekeeping service, bathroom facilities, and air conditioning have been noted and shared with the concerned departments for immediate review and improvement. Please rest assured that we are committed to providing a comfortable and pleasant stay for all our guests, and your feedback is very important in helping us improve. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Best regards, MAHMOUD ABDOU Front Office Team
Dear Khaled, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the towels, housekeeping service, bathroom facilities, and air condi… Show more
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBed was comfortable
No hot water on toilet
Dear Mohamed, Thank you for your feedback. We’re glad to hear that you found the bed comfortable. We sincerely apologize for the inconvenience caused by the lack of hot water in the toilet. Our maintenance team has been informed and will ensure the issue is resolved promptly. Your comments are valuable to us, and we hope to welcome you again for a more enjoyable stay. Best regards, MAHMOUD ABDOU Front Office Team
Dear Mohamed, Thank you for your feedback. We’re glad to hear that you found the bed comfortable. We sincerely apologize for the inconvenience caused by the lack of hot water in the toilet. Our maintenance team has been informed and will … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewSpacious and clean
There is no manual switch for the lights and the card sensor is not working.
Dear Arthel, Thank you for your valuable feedback. We’re pleased to know that you found the room spacious and clean — your comfort is very important to us. We also apologize for the inconvenience caused by the lighting system and card sensor issue. Our engineering team has been notified to ensure this is addressed immediately. We appreciate your comments and look forward to welcoming you back for an improved experience. Best regards, MAHMOUD ABDOU Front Office Team
Dear Arthel, Thank you for your valuable feedback. We’re pleased to know that you found the room spacious and clean — your comfort is very important to us. We also apologize for the inconvenience caused by the lighting system and card sen… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery courteous and friendly staff ...Met Miss Hager and Bushra at the front desk ! Comfortable bed and spacious rooms ! Close to Hospitals with adjacent Mini shopping centre as well ! Keep up the standards and best wishes !
Overall ambience could be made better with warm light bulbs rather than white bulbs ! Coffee shop could be made better with cakes and snacks !
Dear Guest, Thank you so much for your wonderful feedback! We're delighted to know that you had a pleasant stay and appreciated the courteous and friendly service of our team — especially Miss Hager and Bushra. Your kind words will certainly be shared with them. We're also glad you enjoyed the comfort of the bed, the spacious rooms, and the convenient location near hospitals and shopping facilities. Thank you for your valuable suggestions regarding the lighting and coffee shop offerings. We truly appreciate your input and will definitely take it into consideration as we work to enhance the overall guest experience. Looking forward to welcoming you again soon. Best wishes from all of us! Best regards, MAHMOUD ABDOU Front Office Team
Dear Guest, Thank you so much for your wonderful feedback! We're delighted to know that you had a pleasant stay and appreciated the courteous and friendly service of our team — especially Miss Hager and Bushra. Your kind words will cer… Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified review