nothing

The room and breakfast were good, pool are standard

Stayed in August 2025

Smoke in the room just when we checked-in. Stayed at Bab Al Qasr for the 2nd time, but in a residence, which was alright, except upon entrance to the room you could feel the smoke, whether someone was smoking there before or it was brought in via ventilation. We also smelled weed. Staff proposed to bring in refresher which only helped temporarily, the rest of the time we could still smell it.

We liked the interior, how room was equipped, wonderful breakfast selection

Stayed in July 2025

The only downside of the hotel is that you can tell that the furniture, bedding, towels, etc, were overly used and consumed. Even though everything was cleaned, we found some holes in the bedding, stains on the apartment's furniture, towels with threads loose, and you can hear sounds in the plumbing of the bathroom. The curtains were the only thing that I could tell was not cleaned because they were very dusty. Every time we opened/closed them, we felt the dust fall on us.

I recently stayed at Bab Al Qaser with my family for 10 nights. The hotel was not our first choice for this trip. However, we certainly did enjoy our stay. The hotel location is good, we had rented a car because everything was at a driving distance. The staff, however, are what made our experience enjoyable. Everyone was friendly, smiling l, and patient with our kids. Every time we asked for something, it was quickly provided to us by the staff ( be it extra towels, snacks, or a baby high chair). I would like to give a shout out to Shahid, a waited at the artisan restaurant who always out an effort to make sure he says hello to everyone and makes sure everyone got what they need. We stayed in the two bedroom apartment and it was very spacious for a family of 6. Everything in the apartment was very clean and whenever there is an issue that staff were quick to handle it.

Stayed in July 2025

nothing

Good

Stayed in July 2025

The pool is very small and the beach water is not clean

The place is close to a big mall, the view is exceptional, and the facilities can not be any cleaner

Stayed in July 2025

Smoking smell

Location and parking

Stayed in July 2025

Beach was a bit small and always busy.

The hotel upgraded our room for free ,rooms were big and well furnished, breakfast was amazing, they have nice spa and gym also.

Stayed in April 2025

The Wi-Fi was intermittent and it didn’t work on my IPad.

My wife used the Spa and we had an lovely time at the Sushi restaurant, where the staff were excellent.

Stayed in June 2025

I would say, if you’re not all inclusive food and drinks are quite expensive, but we did find a supermarket just across the road.

We had a lovely experience in this hotel on arrival. Our room was not available so we were upgraded to a deluxe suite which was huge. The hotel itself was extremely clean. Staff were very very friendly. The pool area was very very clean and so was the beach. The beach area had a lot of sun beds under palm trees and parasolwhich is really nice as it gets extremely hot. There was a pool bar and a bar at the beach where you can have food. Down at the beach there are a few water sport activities you can also book. We booked one jet ski for two of us for half an hour and I believe it was about £85. you are in walking distance of the mall which takes probably about 1520 minute walk and a few bars and restaurants along the beach. If you want to go into the main city you will need a taxi but it costs by £6 to do that. The staff were all so helpful, very polite and couldn’t do enough for you. Thank you very much.

Stayed in April 2025

The front door area gets very crowded with drop-offs and pick-ups due to its small area, but is well-staffed to minimise inconvenience to residents.

The room in our deluxe studio apartment was huge, with a good view overlooking the Palace hotel and out to sea. The beach area is good and safe for swimming, and the pool on an elevated podium area is a nice place to relax and be close to the bar.

Stayed in April 2025

breakfast was the best!! so many varieties! Loved my stay! room was super spacious and ultra clean. service was on point. Very classy! would definitely stay here next time too!

Stayed in April 2025

I had to wait until 4 Pm to get my room , an hour delayed

the location , the iconic skyscraper, the private beach, and the fantastic breaksfast

Stayed in April 2025

Beach and area around swimming pool at the hotel are extremely small. If you come at 9am, all sunbeds are already occupied. Mums with children had to sit on bar stools to watch their kids in swimming pool because there was nowhere else to stay. Same at the beach, we had to lay on little piece of grass, it was too packed. Sea part is very limited, during tide out water is very shallow, looks like a little puddle, impossible to swim.

Room with 1 bedroom and lounge was very spacious. Good bathroom and kitchen, well equipped with stunning view to the Mandarin and Qasr Palaces. Service was amazing! We had a nice walk all way through the park with the Founder's memorial to the Corniche, very lovely area.

Stayed in April 2025

Rooms towels should be more comfortable and soft

From valley parking till the room services all was perfect!!

Stayed in April 2025

Maybe a little more variety for the breakfast.

Perfect value for the money !

Stayed in March 2025

The smell of the corridor was bad. Few people working in the reception and took from me 1 hour to check in.

Normal hotel nothing special.

Stayed in December 2024

All is good. Beach.

Stayed in February 2025

Although all amenities and services are available, the only comment would be that due to the large number of visitors the crowd management might cause a delay in providing services. The Housekeeping staff seem to be busy so you might need to remind them to come more than once. The room service staff also might not pickup from the first call.

The room used was a three bedroom apartment. It was impeccable and had a wonderful view of Emirates Palace. One of the best rooms I have ever stayed at.

Stayed in February 2025

Not enough light in the room. Not enough plugs. Very few dishes in the kitchen, not even glasses.

The building and lobby definitely have the wow factor. Big room. Amazing view. Huge bathroom. Hoge bathroom towels. We got electric adapters from the reception.

Stayed in January 2025

There needs to be more power outlets in the rooms to charge our phones at night. The washer/dryer unit didn’t work well and smelled bad. The lighting in the bathrooms is very dim. There should be at least one long full length mirror in the room

Customer service was great. Location is great Room service was great Room size was perfect

Stayed in January 2025

Pool hours are to limited

Stayed in November 2024

None

Location and staff

Stayed in December 2024

Some cleaning staff just didn’t do the job well. I always looked forward to Fidel because he seemed to be the only one who did a great job of cleaning the room properly especially the bathtub. Since we stayed for so long - about 30days(though extending in bits after the first 19nights), we called to discuss a concession or rebate of some sorts on our further bookings but were told this would only apply if we stayed beyond 30days. We felt let down by this because I know as a Millenium member that 14day or even 7day stays are considered long and come with a night or two on the house or some significant discount. Since we had stayed so long (longer than initially planned) and developed some relationship(we believed), this should have been an easy thing to consider. Otherwise, the stay was pretty pleasant.

This booking was an extension of our stay which started on 7th November. The staff were very helpful during our stay. We had to extend a couple of times and the reception staff: Thea, Dee and Nabira(I might have footed her name wrong) were very helpful. The concierge was friendly and kind to our little one especially Ajay, Komi, Yahya to name a few. The restaurant staff gave us a warm welcome every morning and engaged our little one and were helpful with our requests. Fidel kept our room exceptionally clean whenever he was on shift which thankfully was most of the time. In room dining, bar service, the lifeguards and pool attendants were also very service oriented.

Stayed in December 2024

I think the apartments really need a refurbishment. It’s worn out, the seats, curtains and appliances are not clean anymore and worn out and there was a subtle smell. Moreover, it wouldn’t hurt you to stack up cleaning appliances (for a furnished apartment), doesn’t cost you much but increases overall packet and comfort of stay. Slightly overpriced form my pov

Stayed in November 2024