Reviews of Bab Al Qasr Residence

The view was amazing, and the hotel facilities were excellent. The pool and beach were beautiful, the location was perfect, and the building and architecture were impressive and very clean.

I booked for 3 adults, and the price shown was for 3 adults and 3 children. However, when I arrived, they told me that breakfast was only included for 1 adult and made us pay additional fees, which we should not have had to pay. The receptionist also had an attitude. There were some ants on the kitchen counter. window glass was dirty .

Special thanks to Mr.Haytham from reception department for his proficiency and very good welcoming attitude

The room and breakfast were good, pool are standard

nothing

We liked the interior, how room was equipped, wonderful breakfast selection

Smoke in the room just when we checked-in. Stayed at Bab Al Qasr for the 2nd time, but in a residence, which was alright, except upon entrance to the room you could feel the smoke, whether someone was smoking there before or it was brought in via ventilation. We also smelled weed. Staff proposed to bring in refresher which only helped temporarily, the rest of the time we could still smell it.

I recently stayed at Bab Al Qaser with my family for 10 nights. The hotel was not our first choice for this trip. However, we certainly did enjoy our stay. The hotel location is good, we had rented a car because everything was at a driving distance. The staff, however, are what made our experience enjoyable. Everyone was friendly, smiling l, and patient with our kids. Every time we asked for something, it was quickly provided to us by the staff ( be it extra towels, snacks, or a baby high chair). I would like to give a shout out to Shahid, a waited at the artisan restaurant who always out an effort to make sure he says hello to everyone and makes sure everyone got what they need. We stayed in the two bedroom apartment and it was very spacious for a family of 6. Everything in the apartment was very clean and whenever there is an issue that staff were quick to handle it.

The only downside of the hotel is that you can tell that the furniture, bedding, towels, etc, were overly used and consumed. Even though everything was cleaned, we found some holes in the bedding, stains on the apartment's furniture, towels with threads loose, and you can hear sounds in the plumbing of the bathroom. The curtains were the only thing that I could tell was not cleaned because they were very dusty. Every time we opened/closed them, we felt the dust fall on us.

Good

nothing

Luxurious

The staff was not so professional

The duty manager Heythem at the reception was super helpful and made our stay fabulous and really enhance our expectations and made us love the place

The place is close to a big mall, the view is exceptional, and the facilities can not be any cleaner

The pool is very small and the beach water is not clean

Location and parking

Smoking smell

Nice gym with all needed equipment. High speed wifi. A large selection of dishes for breakfast, once I was 10 minutes late - they still didn't leave me hungry

I couldn't find any