Reviews of Capital Centre Arjaan by Rotana
Al Khaleej Al Arabi Street, Capital Centre, Adjacent to ADNEC Exhibition centre, 44012 Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDuring my stay, I experienced several issues that I believe should be addressed: The electricity went off three separate times, which was very disruptive. Check-in was delayed by more than 30 minutes, even though I arrived relatively late in the afternoon (around 4 pm). Housekeeping did not clean the room on the third day of my stay. The hotel manager was unavailable for three consecutive days, and although multiple staff members claimed to be acting in that role, none of them resolved my concerns. Overall, these issues affected my experience, and I hope the hotel can take steps to improve service consistency and guest support.
Dear Mohammed, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com. We sincerely regret the inconvenience that it may have caused you and would like to assure you that we will investigate the matter and resolve the problem in order to avoid this unfortunate experience from happening again. Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards. We are looking forward to welcoming you back in the near future. Sincerely, Karim Nahas Complex General Manager
Dear Mohammed, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com. We sincerely regret the inconvenience that it may have caused you and would like to assure you that we will investigate the … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe room
Limited facilities like not having a lounge that serve alcohol
Dear Goh, It was a pleasure to know that you enjoyed your stay at Capital Centre Arjaan by Rotana Abu Dhabi. Thank you for the kind comment to my team and I am sure that it will further entice and encourage them to deliver better service. Looking forward to your next stay with us. Yours Sincerely, Karim Nahas Complex General Manager
Dear Goh, It was a pleasure to know that you enjoyed your stay at Capital Centre Arjaan by Rotana Abu Dhabi. Thank you for the kind comment to my team and I am sure that it will further entice and encourage them to deliver better service.… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewCleanliness + room furniture
Parking/Room TV I asked twice for a crib and it was not delivered
Dear Abdulaziz, Thank you very much for your time in sharing your experience with us. I apologize for the inconvenience you have encountered during the stay.All your concerns have been noted and taken into consideration for future stays. We are very eager to do our very best to meet your expectation next time. Yours sincerely, Karim Nahas Complex General Manager
Dear Abdulaziz, Thank you very much for your time in sharing your experience with us. I apologize for the inconvenience you have encountered during the stay.All your concerns have been noted and taken into consideration for future stays.… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation, the room size and features, the breakfast
Nothing
Dear Eyad, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com. We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Sincerely, Karim Nahas Complex General Manager
Dear Eyad, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com. We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location, especially if you’re attending events at ADNEC. Friendly staff and fabulous breakfast buffet.
Pool didn’t open until 8am so early morning swims weren’t possible.
Dear Melissa, Thank you for choosing Capital Centre Arjaan by Rotana. We’re very pleased to hear that you had a positive experience and that our facilities met your expectations. Your feedback has been shared with the relevant teams, and the necessary steps have been taken. Comments like yours help us improve and continue delivering quality service to our guests. We truly appreciate your time and hope to welcome you back again soon. Yours sincerely, Karim Nahas General Manager
Dear Melissa, Thank you for choosing Capital Centre Arjaan by Rotana. We’re very pleased to hear that you had a positive experience and that our facilities met your expectations. Your feedback has been shared with the relevant teams, and th… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt was a very nice studio room with all necessary facilities for a one night stay. It is a good location for work stay as it is ideally located on the main road with easy access to ADNEC.
They did not have a restaurant at the property. Also probably not the ideal choice if someone is looking for a nice cozy stay for relaxation and leisure as the hotel doesn’t have a lot of Amenities.
Dear Priyanka, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Sincerely, Karim Nahas Complex General Manager
Dear Priyanka, Thank you for your recent stay with us and for the time taken sharing your review on Booking.com We are extremely pleased to know that you enjoyed your stay with us. We very much look forward to welcoming you back in the n… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEverything was awesome i really enjoyed the services, Mr. Ruwan was really helpful.
I have noticed that responses to room service requests can sometimes take a while, but I understand that they may be experiencing a high volume of activity, and I try to be understanding of the situation.
Dear Umar, It was a pleasure to know that you enjoyed your stay at Capital Centre Arjaan by Rotana. Thank you for the kind comment to my team and I am sure that it will further entice and encourage them to deliver better service. Looking forward to your next stay with us. Yours Sincerely, Karim Nahas Complex General Manager
Dear Umar, It was a pleasure to know that you enjoyed your stay at Capital Centre Arjaan by Rotana. Thank you for the kind comment to my team and I am sure that it will further entice and encourage them to deliver better service. Looking … Show more
Reviewed: 14 July 2025 · Stayed in April 2025
Verified reviewclose to the venue, it’s was average
ac issues, bathroom issues - long long check in time despite coming late room wasn’t ready
Dear Abdullah, Thank you for choosing Capital Centre Arjaan Rotana as your preferred destination. We are extremely delighted to receive such a positive feedback from your end and that out facility was able to meet your expectations. Your aforementioned comments have been transferred to the concerned department and corrective actions have been taken. Guest like you who keep giving us valuable feedback are what gives our team members the inclination to enhance further our guest experience and provide treasured times. On behalf of our entire staff here at Capital Centre Arjaan Rotana , we thank you and we hope to see you again. Yours sincerely, Karim Nahas Complex General Manager
Dear Abdullah, Thank you for choosing Capital Centre Arjaan Rotana as your preferred destination. We are extremely delighted to receive such a positive feedback from your end and that out facility was able to meet your expectations. You… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in April 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe hotel reception staff are very friendly and cooperative
Dear Jamal, Thank you for taking some time to write us a review regarding your experience at Capital Centre Arjaan Rotana I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel welcomed. We are happy to have received positive feedback on your behalf and we are looking forward to seeing you again. Your sincerely, Karim Nahas Complex General Manager
Dear Jamal, Thank you for taking some time to write us a review regarding your experience at Capital Centre Arjaan Rotana I am glad to hear that you enjoyed spending your time with us and that my colleagues were able to make you feel we… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified review