Reviews of Citymax Hotel Ras Al Khaimah 3 stars
Bin Daher Street, Ras Al Khaimah, Ras al Khaimah, United Arab Emirates
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff were very welcoming—Amber and Jeric were always smiling and helpful. Right after check-in, someone kindly brought complimentary toothbrushes and slippers, which we appreciated. Jeric upgraded us to a room with a nice city view. For a budget hotel, City Max stands out with its semi-luxury vibe—clean layout, comfortable bed, and a calm atmosphere. It feels more premium than other hotels in this range.
The wardrobe had an extremely strong, pungent odor—like old sweat or damp fabric. It hit hard the moment I opened it. The smell was so intense it made me feel like I could vomit. I didn’t store my clothes there and never opened it again—it was unforgettable. There were also visible stains on the curtains and other fixtures. And the shower door had no lock or inner handle, so it was hard to pull closed and kept swinging open, causing water to spill all over the bathroom floor during use.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was good as it is near to the American University of RAK and the staff were friendly.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified review"clean"
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
No parking, bed mattress is too had and often hurting springs. Couldn't get a good night sleep.
Dear Atif, Thank you for taking the time to share your experience. We sincerely regret that certain aspects of your stay did not meet expectations, particularly regarding parking availability and the comfort of the mattress. Please be assured that your feedback has been shared with our management team, and we are actively reviewing these concerns to enhance the quality of our accommodations and guest services. We truly value your input, and we hope to have the opportunity to welcome you again and provide a more restful and enjoyable stay. Sincerely yours, Wael Abdelaziz - Hotel Manager
Dear Atif, Thank you for taking the time to share your experience. We sincerely regret that certain aspects of your stay did not meet expectations, particularly regarding parking availability and the comfort of the mattress. Please be ass… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBudget friendly
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
The hallway or corridor was warm, need to cool down little bit the temperature
Dear Firman, Thank you for your valuable feedback. We’re glad to hear that you enjoyed our location and found it convenient — your satisfaction is very important to us. We also appreciate your comment regarding the temperature in the hallway. We understand how important comfort is, and we’ll be reviewing the cooling settings in that area to ensure a more pleasant environment for all our guests. Your feedback helps us improve, and we hope to welcome you back again soon for an even better experience. Sincerely yours, Wael Abdelaziz - Hotel Manager
Dear Firman, Thank you for your valuable feedback. We’re glad to hear that you enjoyed our location and found it convenient — your satisfaction is very important to us. We also appreciate your comment regarding the temperature in the hallwa… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff was very friendly ☺️
When you shower, the water from the shower covers the bathroom flower.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewI like the team and specially the staff to the reception.. they are do professionnel,and gentle.. I highly recommend the hotel
Dear Catherine, Thank you for your kind recommendation and for sharing your experience. We are delighted to hear that our reception team made a positive impression with their warm and professional service. Your feedback means a lot, and we’ve shared it with the team, they were thrilled! We hope you enjoyed a meal at Claypot Indian Restaurant, where Landmark Group members receive 25% off with the Shukran app. We look forward to welcoming you back soon. Sincerely yours, Wael Abdelaziz Hotel Manager
Dear Catherine, Thank you for your kind recommendation and for sharing your experience. We are delighted to hear that our reception team made a positive impression with their warm and professional service. Your feedback means a lot, and w… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAlways a pleasure to return , Angeline , Priyanka and Kaloo at the front desk as always welcoming and helpful with smile and professional approach, the rooms and the value are always a reason to return
Dear Saeed, Thank you for your continued trust and for sharing such kind words. It’s always a pleasure to welcome you back, and we’re thrilled to know that Angeline, Priyanka, and Kaloo at the front desk consistently make your experience memorable with their warm smiles and professional service. We’re also glad to hear that the comfort of our rooms and the value we offer continue to be reasons for your return. Your appreciation means a lot to us, and we’ll be sure to pass your compliments along to the team, they’ll be delighted! We hope that you had the chance to have lunch or dinner at our mouthwatering Claypot Indian restaurant with 25 % shukran card discount. We look forward to welcoming you again whenever your travels bring you back to Ras Al Khaimah. Sincerely yours Wael Abdelaziz - Hotel Manager
Dear Saeed, Thank you for your continued trust and for sharing such kind words. It’s always a pleasure to welcome you back, and we’re thrilled to know that Angeline, Priyanka, and Kaloo at the front desk consistently make your experience me… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewI stay here frequently and for lengthy periods , Ms. Amber at the reception is always welcoming , accommodating and professional , check in is always a breeze and the room is lovely and the view is terrific for the price
All good
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewClean, modern hotel in the city close to all the shops and restaurants.
Dear Izabela , Thank you for having chosen Citymax Hotel Ras Al Khaimah for your recent stay. We are glad to hear that you found our hotel’s location to be very convenient. Citymax Hotel Ras Al Khaimah is indeed within the city center and conveniently close to most popular shopping malls and Jabal Jais. We hope that you had the chance to have lunch or dinner at our mouthwatering Claypot Indian restaurant with 25 % shukran card discount. We look forward to welcoming you again whenever your travels bring you back to Ras Al Khaimah. Sincerely yours, Wael Abdelaziz – Hotel Manager
Dear Izabela , Thank you for having chosen Citymax Hotel Ras Al Khaimah for your recent stay. We are glad to hear that you found our hotel’s location to be very convenient. Citymax Hotel Ras Al Khaimah is indeed within the city center an… Show more