Reviews of InterContinental Abu Dhabi by IHG 5 stars
King Abdullah Bin Abdulaziz Al Saud Street , Abu Dhabi, United Arab Emirates
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewAlmost all, we are satisfied.. staff, facilitues, cleanliness ambiance.. and they upgraded our room from standard to suite room
Room infront of us their door is open and the guest are talking very loud..
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe room was perfect — only the toilet was a bit small. The Belgian and Italian restaurant food was delicious, and the staff were superb — truly outstanding people. It's the staff that make this place great.
the toilet was a bit small and light issue
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOur stay had several issues, especially with the AC and delayed service, but I appreciated the manager's personal follow-up with sincere apology, and the thoughtful gesture of crediting me IHG points for my potential future visit.
AC was hot
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe loved the upgrade—such a pleasant surprise! The Club Lounge was a perfect place to relax, unwind, and enjoy some quiet time. Great atmosphere and excellent service throughout our stay
Dear Andrew, Thank you for sharing your lovely feedback with us. We are delighted to hear that you enjoyed the upgrade it’s always a pleasure to surprise our guests. We’re also glad the Club Lounge provided the perfect spot for you to relax and unwind, and that you found the atmosphere and service excellent throughout your stay. We look forward to welcoming you back for another memorable experience soon! Warm regards, Nina Tigres Duty Manager
Dear Andrew, Thank you for sharing your lovely feedback with us. We are delighted to hear that you enjoyed the upgrade it’s always a pleasure to surprise our guests. We’re also glad the Club Lounge provided the perfect spot for you to rel… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had an overall good stay. The initial room given to us had an issue with the AC, and it was quite hot. However, once we raised the concern, the staff responded immediately and our room was upgraded to a suite where the AC was working perfectly, and the rest of our stay was very comfortable. At checkout, Manager Priyanka personally met us, offered a warm farewell along with sincere apologies for the inconvenience, and kindly invited us to visit again. We truly appreciated the gesture and the hospitality.
Dear Anonymous, Thank you very much for sharing your experience with us. While we're sorry to hear that your stay began with an issue in your initial room, we're pleased that our team was able to respond quickly and provide a comfortable solution. We're especially glad that you enjoyed the upgraded suite and had a relaxing remainder of your visit. It’s wonderful to know that Manager Priyanka’s personal attention made a positive impression your kind words will certainly be shared with her and the team. We truly appreciate your understanding and are grateful for the opportunity to make things right. We look forward to welcoming you back and providing you with an even smoother and more enjoyable stay next time. Warm regards, Nina Tigres Duty Manager
Dear Anonymous, Thank you very much for sharing your experience with us. While we're sorry to hear that your stay began with an issue in your initial room, we're pleased that our team was able to respond quickly and provide a comf… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe especially want to appreciate the Protogina staff for making our visit feel so special. Their hospitality and attention to detail truly made a difference. We also really appreciated the room we were given — it was comfortable, well-maintained, and made our stay even more enjoyable. Thank you for a wonderful experience!
Dear Allyanah Hamza, Thank you so much for your thoughtful feedback. We are absolutely delighted to hear that your stay was such a positive experience. A special thank you for recognizing our Portogina team your kind words about their hospitality and attention to detail mean a great deal. We will be sure to share your appreciation with them; it will certainly make their day. We’re also glad to know that you were happy with your room and found it comfortable and well-maintained. It’s always our goal to ensure every guest feels truly cared for. We look forward to welcoming you back for another wonderful stay in the future! Warm regards, Nina Tigres Duty Manager
Dear Allyanah Hamza, Thank you so much for your thoughtful feedback. We are absolutely delighted to hear that your stay was such a positive experience. A special thank you for recognizing our Portogina team your kind words about their hos… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel was nice and we had a great time during our stay. However, the only issue we faced was with the room keys. We had rooms on different floors, but the keys didn’t allow access to those floors, so we had to go to the reception every time we needed to visit each other. It was a bit inconvenient. Otherwise, everything else was good.
ROOM KEYS
Dear Andy, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay overall and had a great time at the hotel. We do, however, sincerely apologize for the inconvenience you experienced with the room keys and floor access. We understand how frustrating that must have been, especially when staying with family or friends on different floors. Please rest assured that your feedback has been shared with our team, and we will review our procedures to improve guest convenience in such situations. We truly appreciate your understanding and are glad that the rest of your stay was enjoyable. We hope to welcome you back again soon and provide an even smoother experience. Warm regards, Nina Tigres Duty Manager
Dear Andy, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay overall and had a great time at the hotel. We do, however, sincerely apologize for the inconvenience you exp… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat stay. 10/10 – couldn’t have asked for more!
Dear Eisa, Thank you so much for your fantastic review, 10/10.We are thrilled to hear that you had a great stay and that everything met your expectations. It was our pleasure to have you with us, and we truly hope to welcome you back again soon for another seamless experience. Warmest regards, Nina Tigres Duty Manager
Dear Eisa, Thank you so much for your fantastic review, 10/10.We are thrilled to hear that you had a great stay and that everything met your expectations. It was our pleasure to have you with us, and we truly hope to welcome you back … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful stay! Everything was superb—from the warm hospitality to the comfortable room. A big thank you for the complimentary upgrade and for accommodating our request for a high floor. It truly made our experience even more special. Highly recommended!
Dear Danijel, Thank you so much for your lovely message. We are truly delighted to hear that you had a wonderful stay and that you enjoyed the hospitality, comfort of your room, and the upgrade. It was our pleasure to accommodate your preferences and help make your experience extra special. Your recommendation means a great deal to us, and your kind words will be shared with the entire team. We look forward to welcoming you back in the near future! Warm regards, Nina Tigres Duty Manager
Dear Danijel, Thank you so much for your lovely message. We are truly delighted to hear that you had a wonderful stay and that you enjoyed the hospitality, comfort of your room, and the upgrade. It was our pleasure to accommodate your pre… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe had a great stay at the hotel. We really appreciated the room upgrade and found the cleanliness to be excellent. The staff were friendly and helpful throughout our visit. That said, the hotel could use a bit of renovation to freshen things up. Overall, a positive experience
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOverall, I had a great stay. The staff were extremely welcoming, and the service was excellent. However, the hotel could benefit from some renovations, as a few areas felt a bit dated. With some updates, this place would be perfect!
Dear Mr. Luca, Thank you for taking the time to share your experience with us. We're truly pleased to hear that you had a great stay and that our team made you feel welcome with excellent service your kind words mean a lot to us. We also appreciate your honest feedback regarding the condition of some areas of the hotel. Please rest assured that your comments have been noted and shared with our management team, as we are always looking for ways to improve and enhance our guests’ experience. It was a pleasure having you with us, and we hope to welcome you back again soon hopefully to an even better and refreshed stay. Sincerely, Nina Tigres Duty Manager
Dear Mr. Luca, Thank you for taking the time to share your experience with us. We're truly pleased to hear that you had a great stay and that our team made you feel welcome with excellent service your kind words mean a lot to us. We … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery nice thanks we will be back next year
Nothing all was just perfect
Dear Mr. Oleg, Thank you so much for your kind words! We’re truly thrilled to hear that everything was perfect during your stay that means the world to us. It was a pleasure having you with us, and we’ll be looking forward to welcoming you back next year for another wonderful experience. Warm regards, Nina Tigres Duty Manager
Dear Mr. Oleg, Thank you so much for your kind words! We’re truly thrilled to hear that everything was perfect during your stay that means the world to us. It was a pleasure having you with us, and we’ll be looking forward to welcoming yo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location is great with beach access and nice views. The staff are friendly and rooms are equipped with with modern furniture.
The TV was not working properly (YouTube app).
Dear Ms. Dana, Thank you very much for sharing your feedback with us. We're delighted to hear that you enjoyed our beachfront location, the views, and the comfort of our modern rooms. It’s also wonderful to know that our team made a positive impression on you with their friendliness and service. We are truly sorry to hear about the inconvenience you experienced with the TV, specifically the YouTube app. Please accept our sincere apologies for this issue. We will have our technical team look into it immediately to ensure it resolved for future stays. Your comments are incredibly valuable to us, and we appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Warm regards, Nina Tigres Duty Manager
Dear Ms. Dana, Thank you very much for sharing your feedback with us. We're delighted to hear that you enjoyed our beachfront location, the views, and the comfort of our modern rooms. It’s also wonderful to know that our team made a p… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI truly appreciate the upgrade to the suite room – it made my stay even more enjoyable. Excellent service and hospitality! I will definitely be back again.
Dear Mr. Nicolas, Thank you so much for your kind words and wonderful feedback. We’re truly delighted to hear that you enjoyed your stay and that the suite upgrade added to your overall experience. It was our pleasure to have you with us, and your appreciation means a great deal to the entire team. We’re especially grateful for your recognition of our service and hospitality it’s always our goal to make every guest feel valued and at home. We look forward to welcoming you back very soon for another memorable stay. Warmest regards, Nina Tigres Duty Manager
Dear Mr. Nicolas, Thank you so much for your kind words and wonderful feedback. We’re truly delighted to hear that you enjoyed your stay and that the suite upgrade added to your overall experience. It was our pleasure to have you with us… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewwe are grateful for late check out given
pool timings should be prolonged
Dear Regina Angela, Thank you for taking the time to share your feedback with us. We are delighted to hear that the late check-out option enhanced your stay. Your suggestion regarding extending the pool timings is truly appreciated, and we will certainly review this to see how we can better accommodate our guests’ needs. We look forward to welcoming you back to the InterContinental Abu Dhabi for another memorable experience. Warm regards, Nina Tigres Duty Manager
Dear Regina Angela, Thank you for taking the time to share your feedback with us. We are delighted to hear that the late check-out option enhanced your stay. Your suggestion regarding extending the pool timings is truly appreciated, and we… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified review