Reviews of Jumeira Rotana – Dubai 4 stars
2nd December St., Jumeirah, Bur Dubai, Dubai, United Arab Emirates
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel for the value!
The workmen were fixing doors and drilling first thing in the morning, appreciate maintenance had to be done. But it would be courteous to inform guests
Dear Valued Guest, Thank you for your positive feedback and for highlighting the great value and service you experienced during your stay. We sincerely apologize for the early morning maintenance disturbance and appreciate your understanding. Your suggestion to inform guests in advance is well noted and will help us improve our communication moving forward. We hope to welcome you back again soon! Yours sincerely, Ulrich Hoffmeister General Manager
Dear Valued Guest, Thank you for your positive feedback and for highlighting the great value and service you experienced during your stay. We sincerely apologize for the early morning maintenance disturbance and appreciate your understandi… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRequesting items from housekeeping then they bring the wrong item after an hour..telephone operator needs to listen carefully wat is requested.its so annoying I also requested water for my two kids I had to ring back for a reminder 😟
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our housekeeping and telephone service. Your comments are very important to us, and we regret that your requests were not handled promptly and accurately. Please be assured that we are addressing this with our team to ensure better communication and responsiveness moving forward. Your experience does not reflect the standards we strive to uphold, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Yours sincerely, Ulrich Hoffmeister General Manager
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our housekeeping and telephone service. Your comments are very important to us, and we regret that your requests were… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewAll staff
Mr.mohsin take care me always
Dear Valued Guest, Thank you for your review! We're glad you enjoyed your time with us and appreciate your positive feedback. Looking forward to welcoming you again soon! Yours sincerely, Ulrich Hoffmeister General Manager
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Valued Guest, Thank you for your kind words! We're glad you had a nice experience at Jumeira Rotana and hope to welcome you back again soon. Yours sincerely, Ulrich Hoffmeister General Manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in May 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI’m a regular to the property , been going there since 20 years
Unfortunately even though the hotel exists since long and belongs to a chain but still most staff needs training …on basic customer service .
Dear Valued Guest, Thank you for your continued loyalty over the past 20 years. We truly appreciate your trust in Jumeira Rotana and are honored to be your preferred destination. We’re genuinely sorry to hear that your recent experience did not meet expectations in terms of customer service. Your feedback is extremely important to us, and we take it seriously. Please rest assured that we are actively working on enhancing our team’s training to ensure every guest receives the warm, attentive service they deserve. We hope to welcome you back soon and provide you with the exceptional experience you’ve come to expect from us. Yours sincerely, Ulrich Hoffmeister General Manager
Dear Valued Guest, Thank you for your continued loyalty over the past 20 years. We truly appreciate your trust in Jumeira Rotana and are honored to be your preferred destination. We’re genuinely sorry to hear that your recent experience d… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff was helpful and friendly. Food was tasty.
Not applicable
Dear Valued Guest, Thank you for your kind words! We're glad you had a nice experience at Jumeira Rotana and hope to welcome you back again soon. Yours sincerely, Ulrich Hoffmeister General Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified review