Reviews of Jumeirah Zabeel Saray Dubai 5 stars
The Crescent (West), Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBeautiful pool, friendly, helpful staff
A little dated, tired
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI love the hotel amenities and the staffs good service, especially your staff Manager Mary of the Spa, she’s very helpful and accommodating.
Only the indoor pool which is separate from men and women cause me and my husband is celebrating our 22nd anniversary we just hope there is family indoor pool so we didn’t have to video call during our stays in the indoor pool we’ve been separated only on that time during our stay in the hotel.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEveryone and everything was luxury and perfect .The staff concierge ver good .The ambience and spa ….awesome
Nothing
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe best .everything was exceptional .The staff are wonderful and friendly.very hospitable
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was wonderfully decorated
but I did not like the spa staff , I choose this place for the spa services but the staff in the reception of the spa she was rude checking our age at the passport and questioning if we are guests in the hotel I choose this place because the rate includes spa But it’s not worth it because you could only use the pool , sona and ice room , all other spa services are not included such as massages and all kind of treatments
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThere was a great view from the room, the kids club was amazing and we enjoyed the pool
1. Check-In Experience: Upon arrival, instead of being warmly welcomed as before, we were directed to reception because it was “too crowded outside.” I explained that I needed to access my baby’s belongings from my bag, yet I was rushed inside without any assistance. 2. Welcome Refreshments: My wife requested a welcome drink after a long and tiring journey, but none were provided until I had to return to reception myself to ask for them. 3. Room Condition: When we entered our room, it was not in an acceptable condition. There was an unpleasant smell, and the extra bed we had requested in advance was not set up. We had to open the balcony doors to let the smell out, yet it persisted. Despite several follow-ups with reception and even contacting my E-Butler (who kindly apologized and arranged the extra bed), the smell remained unresolved throughout our stay. 4. Breakfast Service: At breakfast, we were seated early but felt rushed as staff repeatedly approached us to clear the table for other guests, even though we were still waiting for our eggs. The manager did apologize, explaining that the hotel was busy, but the experience felt stressful and unwelcoming, leading us to leave without finishing our meal. 5. Check-Out Process: We requested a late check-out due to a late-night flight and the difficulty of managing two young children. However, we received multiple calls from reception asking us to vacate, which made us feel pressured to leave earlier than planned. Additionally, my wife had a disappointing experience at the spa, where a delay caused by another guest resulted in a stressful and unpleasant session. At the time, she did not raise the issue due to embarrassment, but on reflection, she feels her experience did not meet expectations.
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe have stayed at this hotel a few times… and we keep coming back. The service is amazing and the staff are so welcoming and accommodating. For example, we asked one of the cleaners directions to the spa and he personally took us to the correct floor and made sure we were taken to the spa reception area. On more than one occasion the staff go above and beyond. Everyone is so friendly and the whole experience is so relaxing. Look forward to our next stay at Zabeel Saray!
Dear Michelle, Thank you very much for your wonderful feedback and for your continued loyalty to Jumeirah Zabeel Saray. We are delighted to know that each stay with us has been memorable and that our colleagues consistently make you feel welcomed and cared for. Your kind recognition of the team, especially the thoughtful gesture from our housekeeping colleague, truly highlights the spirit of service we strive for every day. We look forward to welcoming you back soon for another relaxing and enjoyable experience. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Michelle, Thank you very much for your wonderful feedback and for your continued loyalty to Jumeirah Zabeel Saray. We are delighted to know that each stay with us has been memorable and that our colleagues consistently make you feel … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNothing
They charged me for breakfast but didn’t give it me
Dear Rahees, Thank you for bringing this to our attention. The concern has been taken care of, and the team is in should be in contact with you for further assistance, and we sincerely apologize once again for the inconvenience caused. Please do not hesitate to contact us should you need any further assistance. We look forward to welcoming you back for a much smoother experience. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Rahees, Thank you for bringing this to our attention. The concern has been taken care of, and the team is in should be in contact with you for further assistance, and we sincerely apologize once again for the inconvenience caused. P… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe pool was very nice. The breakfast also had a good variety
Nothing really. It was a good experience
Dear valued guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed the pool and the breakfast variety, and that overall you had a good experience. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Thank you for choosing Jumeirah Zabeel Saray! Warm regards, Valentina Vasconez Quality Assurance Manager
Dear valued guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed the pool and the breakfast variety, and that overall you had a good experience. Your kind words mean a lot to us, and we look forward to welcoming you … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewEverything was exceptional, the facilities, the staff and the cleanliness in all areas
N/A
Dear Gail, Thank you for your wonderful feedback. We are delighted to know you had an exceptional experience and that our facilities, cleanliness, and team left such a positive impression. We truly look forward to welcoming you back for another memorable stay. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Gail, Thank you for your wonderful feedback. We are delighted to know you had an exceptional experience and that our facilities, cleanliness, and team left such a positive impression. We truly look forward to welcoming you back for a… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewEverything was top notch
One of the staff members was quite rude. We had booked a room with lounge access, but whenever we went to the lounge the staff questioned us in an impolite and unwelcoming manner. This left us feeling uncomfortable and not valued as guests.
Dear Abrar, Thank you for sharing your feedback with us. While I’m pleased to know that you found many aspects of your stay to be top notch, I am truly sorry to hear about your experience in the lounge. Please accept my sincere apologies for the impolite behavior you encountered, this is not reflective of the standards we uphold. Rest assured, I will personally address this with the team to ensure our colleagues provide the warm, welcoming service our guests deserve. We hope to have the opportunity to restore your confidence in us on a future visit. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Abrar, Thank you for sharing your feedback with us. While I’m pleased to know that you found many aspects of your stay to be top notch, I am truly sorry to hear about your experience in the lounge. Please accept my sincere apologies … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewEverything but specially the staff and the access to the spa
Nothing. Has become my favorite hotel in the world!
Dear Roberta, Thank you for your wonderful feedback. We’re delighted to know that our colleagues and spa facilities made such a memorable impression, and even more so that Jumeirah Zabeel Saray has become your favorite hotel in the world. We can’t wait to welcome you back for another exceptional stay. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Roberta, Thank you for your wonderful feedback. We’re delighted to know that our colleagues and spa facilities made such a memorable impression, and even more so that Jumeirah Zabeel Saray has become your favorite hotel in the world.… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified review