Reviews of Khalidiya Palace Rayhaan by Rotana, Abu Dhabi 5 stars
Corniche Road, Abu Dhabi, United Arab Emirates
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewEverything was very good!
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewAmazing beautiful 😍
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing and has lots of varieties .
I tried to up grade my room but they asked me to pay extra money , some hotels can upgrade without asking the customer to pay extra
Dear Ms. Ola, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were satisfied with your stay and enjoyed the extensive breakfast offerings of our hotel. We acknowledge your concern about the additional fees for room upgrades and wish to clarify that these charges are implemented to maintain the high standards of our services. Thank you for your understanding, and we are glad this did not affect your overall experience. Ms. Ola, we trust you had a safe trip back home and we look forward to welcoming you back in the not-too-distant future. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Ola, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were satisfied with your stay and enjoyed the extensive breakfast offerings of our hotel. We a… Show more
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Too busy
Dear Mr. Fozia, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel's prime location. We regret that certain aspects of your stay did not meet your expectations, and we apologize for any inconvenience this may have caused. If you have any suggestions for enhancing our services in future visits, we welcome your input. Mr. Fozia, we would appreciate it if you could write us directly at Khalidiya.rayhaan@rotana.com for future stays. This will allow us to offer you tailored service and attention to detail. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Fozia, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel's prime location. We regret that certain aspects of your stay did not me… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPool and beach
I am deeply disappointed with my recent stay. The receptionist was profoundly unprofessional and uncooperative from the moment we arrived. Despite our confirmed booking for a double bed, she insisted on giving us a room with two separate beds. When I reminded her of our reservation details, she refused to help, falsely claiming that because I booked through Booking.com, she was unable to make any changes or upgrades.
Dear Mr. Sam, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel’s pool and beach facilities. We have taken note of your concern regarding our reception team members, and we apologize for any confusion or inconvenience experienced. As your arrival preceded the expected time, your preferred room was not immediately available. To ensure a seamless check-in experience, our team presented alternative room options for your review; nevertheless, we acknowledge your decision to await your original selection. Mr. Sam, your feedback is highly appreciated. Should you need any further assistance or wish to discuss future stays, please do not hesitate to contact us directly at Khalidiya.rayhaan@rotana.com Yours sincerely, Christian Rainalter General Manager
Dear Mr. Sam, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel’s pool and beach facilities. We have taken note of your concern regarding … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful stay! The staff was exceptionally hospitable and attentive. For example, on our second morning we arrived at breakfast a little late. My daughter was hoping for a croissant, but there were none left. The manager immediately noticed us looking around, came over, and personally asked the chef to prepare two fresh croissants just for her—then brought them straight to our table. This thoughtful gesture really stood out and made us feel very cared for.
The weather was quite hot and muggy during the afternoon, but the building itself stayed cool and comfortable. The only small detail is that there were no toothbrushes or toothpaste in the room. Since we had our own, it wasn’t an issue, but it might be helpful if these were available on request.
Dear Ms. Mari, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you had a wonderful stay at our hotel and that our team’s professionalism and attentiveness contributed positively to your experience, especially with the thoughtful gesture for your daughter. Ensuring our guests feel valued remains our top priority, and your comments support our continued dedication to service excellence. We appreciate your valuable feedback regarding dental kit amenities. Please rest assured that our guest services and housekeeping teams remain committed to addressing all guest needs and enhancing your comfort and satisfaction throughout your stay. Ms. Mari, thank you again for choosing to stay with us, and we hope to welcome you back soon for another comfortable and memorable visit. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Mari, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you had a wonderful stay at our hotel and that our team’s professionalism and attentiveness contr… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was just perfect, even though I just stayed here for a 12h layover, everyone made my stsy flawless! The service is top of the line!
There could be sockets in tge bathroom, but that’s just a detail!
Dear Ms. Sofia, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to learn that despite the short hour’s layover, you recognized our team's unwavering commitment to service and dedication. Your positive remarks will be communicated to the entire team. Additionally, we value your constructive feedback and will consider it carefully as we strive for ongoing improvement. Thank you once again. Ms. Sofia, we trust you had a safe trip back home and we look forward to welcoming you back in the not-too-distant future. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Sofia, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to learn that despite the short hour’s layover, you recognized our team's unwavering commitment to service a… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything, from location to facility to service and spacious rooms.
Na
Dear Mr. Ayan, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were very satisfied with your stay and found the hotel’s prime location and spacious rooms to be exceptional. Your positive remarks affirm our commitment to delivering a high standard of service for all our guests. Mr. Ayan, thank you once again. We look forward to welcoming you back to another fantastic stay soon. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Ayan, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were very satisfied with your stay and found the hotel’s prime location and spacious rooms to… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe've been in the place quite a few times and every staycation was a smart spend and memorable. There are a lot of worthy things too mention but what we liked mainly was their service, amenities, food and staff. Special mention to their food service staff Regine, Rona, Pragya, Adeel and Saikumar. They were very welcoming and accommodating esp. to families with children who's got some picky eaters like ours. As always, we again had a great time. 'Till next time.
Dear Mr. Agduma, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We appreciate the opportunity to welcome you back to another staycation with us and are delighted that our services and commitments consistently meet your expectations. Your recognition of Regine, Rona, Pragya, Adeel, and Saikumar is greatly appreciated; they will be informed of your commendation regarding their family-oriented service and contribution to your positive experience. Mr. Agduma, we look forward to welcoming you and your family again soon for more rewarding experiences. We appreciate your patronage and hope to serve you soon. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Agduma, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We appreciate the opportunity to welcome you back to another staycation with us and are delighted that our services and commit… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe first room with the kitchenette we had to exchange due to the strong, moldy smell, the second room was ok, very spacious and comfortable. Every is the cleaning and cleaning staff were always very nice and friendly. Clean and comfy, good food, nice pool.
Our stay at the hotel was a mixed bag, with some positive aspects overshadowed by very inconvenient policies. The biggest frustration was the constant need to present our room key card at every turn. Access to everything—the elevator, the breakfast hall, and even entering and leaving the pool area—required showing the card. This created a constant feeling of stress, as you always had to worry about having your card on you. Adding to this is the payment system. It is not possible to charge anything to your room. For every single service, you must pay on the spot, which means carrying cash or a credit card everywhere, even to the pool. It's also important for future guests to know that this is a "dry" hotel. We were unable to get a cocktail, a glass of wine, or any other alcoholic beverage on the premises. This lack of convenience extends to the poolside service. While the pool area itself is excellent, the service does not meet 5-star expectations. Staff do not come around to take your order; you have to leave your sunbed and actively chase them down if you want a drink. Unlike other 5-star hotels, there are no call buttons or any convenient way to request service from your lounger. The food at the buffet was also a mixed experience. The dinner buffet was okay but became repetitive, with the Italian night being the only standout. The breakfast buffet had a good selection, though it was the same each day. However, the attitude of some of the staff at the live cooking stations was unenthusiastic. They often seemed displeased when you waited in their line for a pancake or an omelet, which was unfortunate. This wasn't the case for all staff, but it was noticeable. The amusing quirk was the pancake station: Nutella was so scarce that we started bringing our own! On a positive note, we must mention that the greeting staff at the buffet reception were always very friendly and welcoming.
Dear Ms. Maja, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and we appreciate the time you took to share both the positive experiences and the areas where we fell short. We are pleased to learn that you appreciated the hotel’s spacious and comfortable rooms. Thank you for acknowledging the friendliness and professionalism demonstrated by our housekeeping and restaurant reception teams. Please be assured that your compliments will be shared with them. Allow us to inform you that the frequent request to present a room key card is an essential part of our security protocol. We appreciate your feedback regarding the payment system at the pool; while our intention is to ensure transparency in billing, we recognize that this approach may not be suitable for our guest's preference. Please be assured that your comments are valued and will be carefully considered as we review potential improvements. We apologize for any inconvenience this may have caused. We truly appreciate your balanced feedback. While you enjoyed our Italian-themed night and the breakfast selection. We regret that our culinary team’s indifferent behavior is concerning. We will address your concern to the culinary team to prevent such issues in the future. Thank you once again for your thoughtful and constructive critique. We hope to have the opportunity to welcome you back and provide you with more consistently excellent experience. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Maja, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and we appreciate the time you took to share both the positive experiences and the areas where we fell short. We are pleased to learn that you appreciated … Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat view, delicious food. Friendly staff. A special thanks to She’Aminul Choudhury for his culinary masterpieces.
Nothing
Dear Mr. Roman, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are thrilled to learn that you were thoroughly satisfied with all aspects of your stay and that you appreciated the delicious culinary offerings crafted by Chef Animul. Please rest assured that your compliments will be conveyed to him. Mr. Roman, thank you once again for your kind words. We look forward to welcoming you back to our hotel for another enjoyable stay in the future. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Roman, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are thrilled to learn that you were thoroughly satisfied with all aspects of your stay and that you appreciated the deliciou… Show more