Reviews of Millennium Lakeview Residences

Dear Mr. Ayah, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the apartments spacious and comfortable. We’ve noted your concern regarding the odor in the initial unit, and we’re glad our team responded promptly by relocating you. We also regret the inconvenience caused by the air conditioning issue and the insect sighting. Please be assured that immediate measures were taken to prevent such occurrences in the future. We look forward to the opportunity of welcoming you back again soon. Kind regards, Irene Kinyanjui Front Office Manager

Dear Mr. Ayah, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the apartments spacious and comfortable. We’ve noted your concern regarding the odor in the initial unit, and we’re glad ou… Show more

Dear Mr. Je, Thank you for taking the time to share your review with us. We’re pleased to hear that you found the location and apartment suitable during your stay. Our apartments are equipped with a full set of cooking utensils, so we sincerely apologize for the inconvenience you experienced. Please be assured that we are looking into this matter to ensure it was an isolated incident and to prevent it from happening again. We look forward to welcoming you back in the future. Warm regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Je, Thank you for taking the time to share your review with us. We’re pleased to hear that you found the location and apartment suitable during your stay. Our apartments are equipped with a full set of cooking utensils, so we sin… Show more

Dear Mr. Dhananjay, Thank you so much for your kind words and thoughtful feedback! We are delighted to hear that you found the property well maintained and that our housekeeping team made a positive impression with their friendliness and helpfulness. It's also great to know that the apartment's homely feel added to your comfort during your stay. We appreciate your note about the distance from the metro station — we're glad the availability of ride-hailing options like Bolt and Careem helped make transportation convenient for you. We hope to welcome you back again soon for another enjoyable stay! Warm regards, Irene Kinyanjui, Front Office Manager.

Dear Mr. Dhananjay, Thank you so much for your kind words and thoughtful feedback! We are delighted to hear that you found the property well maintained and that our housekeeping team made a positive impression with their friendliness and … Show more

Dear Mr. Alaeddin, Thank you for taking the time to share your feedback with us. We regret to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced. In order to better understand and address your concerns, particularly regarding your comment about a "low quality team," we would greatly appreciate it if you could provide us with more specific details. Your insights are invaluable in helping us improve our service. We hope to have the opportunity to welcome you back in the future and restore your confidence in our hospitality. Kind regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Alaeddin, Thank you for taking the time to share your feedback with us. We regret to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced. In order … Show more

Dear Mr. Paulo, Thank you for taking the time to share your valuable feedback with us. We are delighted to learn that you had an enjoyable stay and that you appreciated the cleanliness of our rooms and as well as the service provided by our staff. We have duly noted your comments regarding the departure time and will ensure that the front desk team is reminded of the same to avoid inconveniencing the guests in the future. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Paulo, Thank you for taking the time to share your valuable feedback with us. We are delighted to learn that you had an enjoyable stay and that you appreciated the cleanliness of our rooms and as well as the service provided by… Show more

Dear Mr. Abdul, Thank you so much for sharing your feedback with us. We're thrilled to hear that you enjoyed the breakfast and the beautiful view of the lake. We understand that the one-bedroom apartment may not have been the best fit for your family of four. For your next visit, we would love to recommend our spacious two-bedroom apartment to ensure your family's comfort. We look forward to welcoming you back and making your stay even more enjoyable. Warm regards, Irene Kinyanjui Front Office Manager

Dear Mr. Abdul, Thank you so much for sharing your feedback with us. We're thrilled to hear that you enjoyed the breakfast and the beautiful view of the lake. We understand that the one-bedroom apartment may not have been the best fi… Show more

Dear Mr. Mohammed, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had, and we deeply regret the inconvenience caused. We understand your frustration with the lake view room not meeting your expectations however we have apartments that face the main lake and others facing the smaller lake similar to the apartment you had occupied. For your comfort we had arranged an apartment facing the big lake to move your family however when we followed up you advised that that you preferred not to change the room as you were outside. Additionally, we were deeply concerned about the electric shock incident involving the iron. Your safety is of utmost importance to us, and we took prompt measures to inspect and replace any defective equipment. Our manager on duty met with you to offer medical assistance in addition to the kind gesture of the laundry service, however the medical assistance was declined at the time. Additionally, we made a courtesy call later in the day to extend further to follow up with you. During this call, a family member informed us that you were well, and no additional assistance was needed. We truly regret the experience you had as this is not the standard of service we aim to provide, rest assured, that we have taken the necessary measures to ensure that this isolated incident does not re-occur again in the future. We hope you will give us another chance to serve you better in the future. Please feel free to contact us directly if you have any further concerns. Kind Regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Mohammed, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had, and we deeply regret the inconvenience caused. We understand… Show more

Dear Mr. Rajiva, Thank you for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you had a wonderful stay and felt comfortable throughout your visit. Your kind words about our team are truly appreciated and will be shared with them—they’ll be thrilled to know they made a positive impact on your experience. Please note that tea and coffee amenities are available upon request through our housekeeping team. We’ve also taken note of your suggestion regarding the provision of initial soap for the washing machine, and we will forward this to our senior management for consideration. We look forward to welcoming you back in the near future. Warm regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Rajiva, Thank you for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you had a wonderful stay and felt comfortable throughout your visit. Your kind words about our team are truly appreciat… Show more

Dear Ms. Iman, Thank you for taking the time to share your valuable feedback with us. We’re thrilled to hear that you had an enjoyable stay and found the view very pretty. Your kind words regarding the helpfulness of our colleagues Loriel, Kaye, Pampha and Mousa are truly appreciated and will be proudly shared with the team. We look forward to welcoming you back in the near future for another memorable experience. Warm regards, Irene Kinyanjui Front Office Manager

Dear Ms. Iman, Thank you for taking the time to share your valuable feedback with us. We’re thrilled to hear that you had an enjoyable stay and found the view very pretty. Your kind words regarding the helpfulness of our colleagues Lori… Show more

Dear Mr. Momen, Thank you for taking the time to share your valuable feedback with us. We’re thrilled to hear that you had an enjoyable stay and that our hospitality met your expectations. Your kind words about our colleague Mousa are truly appreciated and will be proudly shared with the team. We’ve also noted your comments regarding the water heater, and please rest assured that our maintenance team has been informed to ensure prompt corrective action. We look forward to welcoming you back in the near future for another memorable experience. Warm regards, Irene Kinyanjui Front Office Manager

Dear Mr. Momen, Thank you for taking the time to share your valuable feedback with us. We’re thrilled to hear that you had an enjoyable stay and that our hospitality met your expectations. Your kind words about our colleague Mousa are tru… Show more

Dear Mr. Basim, Greetings from Millennium Lakeview Hotel, Thank you for taking the time to share your positive review with us. We are delighted to hear that you found everything to be good and satisfactory. We have as well noted your comment regarding the check in process and will ensure that re training is conducted to make the process seamless. We look forward to welcoming you back again. Kind Regards, Irene Kinyanjui, Front Office Manager

Dear Mr. Basim, Greetings from Millennium Lakeview Hotel, Thank you for taking the time to share your positive review with us. We are delighted to hear that you found everything to be good and satisfactory. We have as well noted your c… Show more