Reviews of Mövenpick Hotel Apartments Al Mamzar Dubai
Corner Cairo Road 46 Street , Al Mamzar , 92114 Dubai, United Arab Emirates
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReally good value and big rooms. The apartment rooms are equipped with everything you need. Rooms very comfy and spacious.
Unfortunately the hot water wasn’t working for the shower and the hand soap was empty, please ensure these are checked before guests check in. Thank you
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewNothing
the reception lady ladies and dont care at all it smoking hotel while they say it's not we had to leave at 3 am cause it's not hotel it's shish bar very bad experience im not recommend anyone to book
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewSpacious room and cleanliness is up to the standards. Sabina and Darshi at the reception desk. Very professional. On my arrival, Security Guard (African) at the Boom Gate was attentive with natural smile on his face. On the third night, I was again admitted to the hospital, and upon return, I had to request my room key. I appreciate Darshi for her support and granting me a late check-out. The front Desk Agent (Asian Male) swift check-out and he was professional.
No greetings were extended upon arrival. The Concierge approached only to ask about luggage. Concierge and other front-of-house staff (Asian nationality) were speaking in their own language in front of me, which felt unprofessional. Front Office Manager (female) appeared arrogant. I requested a complementary upgrade; however, despite availability being confirmed by the Front Desk Agent, the FOM instructed the agent not to provide it. The approach and communication could have been more professional and courteous. During my 3-night stay, I was provided with only one bottle of water. A second bottle was given only after I personally asked the HK Supervisor on my third night, just two hours before check-out. The safety chain on the entrance door of Apartment 413 was missing. This raises concerns about how the apartment was released without proper inspection. The TV in the apartment was very small (comparable to a computer monitor). Engineering later assisted and replaced the unit in the living room. On one occasion, HK staff used the guest elevator instead of the service elevator. I spent the first two nights of my stay at the hospital and informed the Front Desk, but no courtesy call or follow-up was made to check on me. I had left behind my personal coffee mug during my previous stay, and it was confirmed available. During this stay, I requested it to be returned to me in Apartment 413, but no one followed up. This lack of action has caused me to lose trust in the service.
Dear Mr. Badi Elsaddig, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your detailed feedback. We are glad to know you appreciated the cleanliness of the room and the professionalism of receptionist and our security team. However, we sincerely apologize for the service issues you experienced, including the lack of follow-up, delayed amenities, and the missed opportunity to return your personal item. Your comments have been shared with the concerned departments, and necessary actions are being taken to prevent recurrence. We truly value your feedback and hope to have the chance to welcome you again for a much-improved experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Mr. Badi Elsaddig, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your detailed feedback. We are glad to know you appreciated the cleanliness of the room and the professio… Show more
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewI left my feedback on the front desk. Staff are great
Room phone not working. I had to go down twice for reception. Coffee machine not working Room smells fishy There was a fly in the room
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLarge and everything is included
It’s not well lighted, and there is no view
Dear Ms. Akkiki, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. We are glad to hear that you found the apartment spacious and well-equipped. However, we regret that the lighting and the view did not meet your expectations. Please be assured that we take your comments seriously as we continually strive to improve our guest experience. Thank you once again, and we hope to welcome you back to the hotel in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Ms. Akkiki, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. We are glad to hear that you found the apartment spacious and well-equip… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewRoom and food, also the staff are friendly
Nothing
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed the room, food, and found our staff friendly. Thank you once again, and we look forward to welcoming you back to the hotel in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed the room, food, and found our sta… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNIL
1. Staff were not friendly and not well welcomed 2. The kettle was rusty and I asked to replace it they just washed and bring it back again. I insisted to change it again and I have provided with someone rusty again. 3. Parking facility is not well designed. 4. Receptionist did not guide properly on arrival. 5. Cleaning was very poor as I found lady hair on kids room drawer. 6. The kids room toilet was leaking from roof with water. 7. There was limited number of tissue box provided.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt’s old
Dear Mr. Mohammed Fallatah, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments have been noted, and we are working to improve our facilities. We hope to welcome you back in the future for a better stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Mr. Mohammed Fallatah, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewgood hotel, speedy service, azhar and satheesh concierge team very helpful
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for staying with us and for taking the time to share your feedback. We are pleased to hear that you had a good experience and appreciated the speedy service and assistance from our concierge team. We hope to have the pleasure of welcoming you back again in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for staying with us and for taking the time to share your feedback. We are pleased to hear that you had a good experience and appreciated the speedy… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewgood hotel, all staff was very helpful. big shoutout for azhar and satheesh from concierge team. also ola security very helpful
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for choosing to stay with us and for sharing your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team, particularly the concierge and security teams, made a positive impression. We appreciate your comments and look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for choosing to stay with us and for sharing your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team, particularl… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewmy stay was very nice, all staff was very helpful. specially azhar and satheesh from concierge team very welcoming and helpful . also security team ola and jabbar
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for choosing to stay with us and for sharing your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team, particularly the concierge and security teams, made a positive impression. We appreciate your comments and look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Ms. Maria, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for choosing to stay with us and for sharing your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team, particularl… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified review.
.
Dear Valued Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your excellent rating. We are glad you had a positive experience with us and look forward to welcoming you again soon. Yours sincerely. Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Dear Valued Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your excellent rating. We are glad you had a positive experience with us and look forward to welcoming you again soon. Yours sincerely. Damir K… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewRooms are not clean
Dear Mr. Neda, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for staying with us and for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We are sorry to hear about the issue with the cleanliness of the room. Your comments have been shared with our housekeeping team, and we will work to improve. Please give us another chance, and we will do our best to make sure everything is perfect during your next stay. We hope to welcome you back soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai.
Dear Mr. Neda, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for staying with us and for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We are sorry to hear a… Show more