Reviews of Moon Retreat by Sharjah Collection
Al Shuwaib - Umm Al Quwain Road E55, Al Shuwaib – Umm – Al Quwain Road, Sharjah, United Arab Emirates, Sharjah, United Arab Emirates
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Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 13 June 2025 · Stayed in March 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewSupportive and polite staff. Very clean, and quite place
They should consider, putting stand fan in rooms
Dear Rashid, Thank you for taking the time to share your experience with us. We're so pleased to hear you appreciated our supportive team and the cleanliness and tranquility of our property. Thank you also for your helpful suggestion regarding a stand fan in the rooms, we’ll be sure to take this into consideration as we continue to improve our guest experience. We look forward to welcoming you back for another amazing stay in the near future. Warm regards, Ahmed Ben Zaied General Manager
Dear Rashid, Thank you for taking the time to share your experience with us. We're so pleased to hear you appreciated our supportive team and the cleanliness and tranquility of our property. Thank you also for your helpful suggestion … Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in April 2025
Verified reviewBeing asked for 50 dhs for charcoal when we bring all of our own food
Dear Belinda, Thank you for taking the time to share your experience with us. We sincerely appreciate your visit and understand your concern regarding the charcoal charge. Please allow us to clarify that we do charge AED 50 for charcoal to guests who bring their own food, and this information is communicated prior to arrival or upon check-in. That said, we understand the importance of transparency and will continue to ensure that such details are clearly explained in advance to avoid any confusion in the future. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance the overall guest experience. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Ahmed Ben Zaied General Manager
Dear Belinda, Thank you for taking the time to share your experience with us. We sincerely appreciate your visit and understand your concern regarding the charcoal charge. Please allow us to clarify that we do charge AED 50 for charcoal to… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewEverything was just perfect
The water in the pool could be a bit colder and cleaner
Dear Zsolt, Thank you for taking the time to share your experience and for your kind words. We are truly delighted to know that you found our hospitality warm and our service excellent. It’s always a pleasure to hear that everything was just perfect during your stay. We also appreciate your constructive feedback regarding the pool water. Please rest assured that your comments have been shared with our maintenance team to ensure the pool is kept at an optimal temperature and cleanliness level for all our guests. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another memorable stay. Warm regards, Ahmed Ben Zaied General Manager
Dear Zsolt, Thank you for taking the time to share your experience and for your kind words. We are truly delighted to know that you found our hospitality warm and our service excellent. It’s always a pleasure to hear that everything was j… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in March 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewAbsolutely stunning..
Nothing
Dear Nicola, Thank you for taking the time to share your experience with us. It was truly a pleasure to host you, and we’re delighted to hear that your stay was such a positive experience. Your kind words, especially describing our place as "absolutely stunning," mean a great deal to us and to the entire team. We're also grateful to know that everything met your expectations and that you had no concerns during your visit. We look forward to welcoming you back soon for another memorable stay. Warm regards, Ahmed Ben Zaied General Manager
Dear Nicola, Thank you for taking the time to share your experience with us. It was truly a pleasure to host you, and we’re delighted to hear that your stay was such a positive experience. Your kind words, especially describing our place … Show more
Reviewed: 23 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in February 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewA great and unique experience. A place in the meadle of the desert whith amazing privacity, Perfect room whith private pool looking for mountain and stars view in the night. MÁGICAL!!!!!
Dear Jaime, Thank you for taking the time to share your experience and enthusiastic review. We are truly delighted to hear that your stay was a magical and unique experience. It brings us great joy to know you appreciated the privacy, the stunning desert and mountain views, and the serenity of the starry night from the comfort of your private pool. Your kind words mean a great deal to us, and we are honored to have been part of such a memorable escape. We look forward to welcoming you back soon for another unforgettable stay in the heart of the desert. Warm regards, Ahmed Ben Zaied General Manager
Dear Jaime, Thank you for taking the time to share your experience and enthusiastic review. We are truly delighted to hear that your stay was a magical and unique experience. It brings us great joy to know you appreciated the privacy, the… Show more
Reviewed: 20 April 2025 · Stayed in February 2025
Verified reviewReviewed: 15 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in February 2025
Verified reviewReviewed: 14 April 2025 · Stayed in February 2025
Verified reviewReviewed: 14 April 2025 · Stayed in January 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewBreakfoast was plentiful and good
Breakfast we felt only arrived at 7.30am, we would have preferred 6.30am
Dear Mark Thank you for choosing to stay with us, and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed the peaceful atmosphere, the pool, and the overall experience of your getaway. It’s also wonderful to know that you found our breakfast to be plentiful and enjoyable. With regard to your comment about breakfast timing, we would like to clarify that our standard breakfast hours are from 07:30 AM to 8:00 AM, as communicated in the pre-arrival message and reiterated at check-in. We sincerely apologize if this was not sufficiently convenient for your schedule. Please note that we are always happy to accommodate earlier breakfast requests when informed in advance, and we would have been pleased to arrange this for you. We truly appreciate your valuable feedback and look forward to welcoming you back for another relaxing and enjoyable stay. Warm regards, Ahmed Ben Zaied General Manager
Dear Mark Thank you for choosing to stay with us, and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed the peaceful atmosphere, the pool, and the overall experience of your getaway. It’s also wonde… Show more