Reviews of Omega Hotel Dubai 4 stars
Al Mankhool Road Bur Dubai, Dubai, United Arab Emirates
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was comfortable and clean, which I appreciated
The shower water was extremely hot, almost impossible to use. When I informed the reception, they said nothing could be done because it’s summer, which was very disappointing. The breakfast was very weak and not satisfying. The elevator is very slow, and it takes a long time to wait. The location is not very convenient—you need to walk at least 10 minutes to reach fast food restaurants or other options.
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you found your room comfortable and clean. We sincerely apologize for the issues you experienced with the shower, breakfast, elevator, and location. Your comments are very important to us, and we will review them carefully to improve our services. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Warm Regards, Omega Management
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you found your room comfortable and clean. We sincerely apologize for the issues you experienced with the shower, breakfast, elevator, and location. Your comments … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewalot me different room than the one i booked.
different room
Dear Valued Guest, We apologize for the inconvenience regarding the room change and parking charges. Your feedback is important, and we will work to improve our communication and service. We hope to welcome you back for a better experience. Warm Regards, Omega Management
Dear Valued Guest, We apologize for the inconvenience regarding the room change and parking charges. Your feedback is important, and we will work to improve our communication and service. We hope to welcome you back for a better experienc… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewIt was nice stay , reception was taking long for check in We don’t know why , we love to stay again 👌
Dear Valued Guest, Thank you for your kind words and for choosing Omega Hotel. We are delighted to hear that you enjoyed your stay and that you would love to stay with us again. We sincerely apologize for the delay during check-in and appreciate your understanding. Your feedback helps us improve our services, and we hope to make your next stay even smoother and more enjoyable. We look forward to welcoming you back soon! Warm Regards, Omega Management
Dear Valued Guest, Thank you for your kind words and for choosing Omega Hotel. We are delighted to hear that you enjoyed your stay and that you would love to stay with us again. We sincerely apologize for the delay during check-in and app… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe cleaning staff was amazing and good with the kids
Reception staff behavior not good with children and very rude and faced problem and parking fee all of a sudden got implemented and fee is very high
Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that our cleaning staff made a positive impression and were good with your children. However, we’re truly sorry to learn about your experience with our reception team and any discomfort caused. This is not the level of service we aim to provide, and we will be addressing your concerns with the team to ensure better interactions with all our guests, especially children. Regarding parking, please note that the fee is in place to ensure secure facilities for our guests, and we regret if the change was not clearly communicated in advance. Your feedback is valuable to us, and we will work on improving our communication and guest service. We hope to have the opportunity to welcome you back and provide you with a much better overall experience. Warm regards, Omega Management
Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that our cleaning staff made a positive impression and were good with your children. However, we’re truly sorry to learn about your experience with our recept… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything
Why do I have to pay for parking 😒 ???
Dear Valued Guest, Thank you for your feedback and for highlighting the positive aspects of your visit. We’re glad you had a lovely day. Regarding the parking fee, it is a standard policy to help us maintain secure and well-managed parking facilities for all our guests. We appreciate your understanding and hope to welcome you back soon. Warm regards, Omega Management
Dear Valued Guest, Thank you for your feedback and for highlighting the positive aspects of your visit. We’re glad you had a lovely day. Regarding the parking fee, it is a standard policy to help us maintain secure and well-managed parking… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified review….
…..
Dear Valued Guest, Thank you for your excellent rating. We’re pleased to know you had a positive experience with us. Your feedback is truly appreciated, and we look forward to welcoming you again in the future. Warm Regards, Omega Management
Dear Valued Guest, Thank you for your excellent rating. We’re pleased to know you had a positive experience with us. Your feedback is truly appreciated, and we look forward to welcoming you again in the future. Warm Regards, Omega Managem… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery clean, silent, comfortable.
Water is hot. There's not cold water because of summer time.
Dear Valued Guest, Thank you for your positive feedback. We're pleased to know you found the hotel clean, quiet, and comfortable. Due to high summer temperatures, the water may naturally feel warmer, even on the cold setting — we appreciate your understanding. We look forward to welcoming you again in the future. Warm Regards, Omega Management
Dear Valued Guest, Thank you for your positive feedback. We're pleased to know you found the hotel clean, quiet, and comfortable. Due to high summer temperatures, the water may naturally feel warmer, even on the cold setting — we appr… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood
Exelent
Dear Valued Guest, Thank you for your kind words and for rating your stay with us. We’re happy to hear you had a good experience. If there’s anything we can improve to make your next visit even better, we’d love to hear your feedback. We look forward to welcoming you again! Warm Regards Omega Management
Dear Valued Guest, Thank you for your kind words and for rating your stay with us. We’re happy to hear you had a good experience. If there’s anything we can improve to make your next visit even better, we’d love to hear your feedback. We lo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation
Reception staff
Dear Valued Guest, Thank you for your feedback and kind words about our location and reception team. We're glad you enjoyed these aspects of your stay. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. Looking forward to welcoming you again! Warm Regards, Omega Management
Dear Valued Guest, Thank you for your feedback and kind words about our location and reception team. We're glad you enjoyed these aspects of your stay. If there’s anything we can do to make your next visit even better, we’d love to hear… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewThere were stains on the mattres, room had a smell of moisture and mold.
Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the condition of the mattress and the unpleasant odor in the room. This is not the experience we aim to provide. We have shared your comments with our housekeeping and maintenance teams for immediate action and to prevent this from happening in the future. We appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again for a better experience. Warm regards, Omega Management
Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the condition of the mattress and the unpleasant odor in the room. This is… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewI enjoyed the AC Bad Smell ........the Smell was so bad that i purchased my own room freshener and applying every 2-3 hours. so if you want to go then please go with Room Fershner first.
It was my the Worst Experience of my entire life. The Room smell (Bad AC smell) so bad so if fact first day i requested to change the room but the another room also had a same smell. I told the staff and they said there is no smell so somehow we stop AC at night and it was manageable. that how we spent 4 days without AC in the room. The Surprise part that at the 3rd day, the staff informed that we need to change the room bcoz they need to vacate the 6th floor for maintenance and when i asked then they said it is because of the Bad AC smell. In fact they shows 2-3 rooms another room and all are same smelly so we did not changed it. The Location is good but the room my good i will never forgot the experience in my life.
Dear Mr. Amit kumar, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to the unpleasant odor in the room and the challenges related to the air conditioning. We understand how this impacted the quality of your stay, and we deeply regret that we were unable to meet your expectations in this regard. Please be assured that your comments have been shared with our engineering and housekeeping teams, and immediate steps have been taken to address and resolve the issue. We also apologize for any miscommunication surrounding the room change request and the maintenance on the 6th floor. Our intention is always to ensure the comfort and satisfaction of our guests, and we regret that this was not your experience. While we are pleased to know you appreciated the hotel's location, we are truly sorry that other aspects of your stay did not reflect the standards we aim to uphold. We value your feedback and thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you again in the future under improved circumstances Warm Regards, Omega Management
Dear Mr. Amit kumar, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to the unpleasant odor in the room and the challenges related to the air conditioni… Show more