Reviews of One&Only One Za'abeel 5 stars
Za'abeel Street Za'abeel 1 - Level 25, Trade Centre, Dubai, United Arab Emirates
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewDear One&Only Za’abeel Management, I recently had the pleasure of staying at your property, and I feel compelled to express my sincere appreciation for the outstanding service provided by one of your team members, Mr. Victor. From the moment we arrived, Victor’s warm hospitality, genuine greetings, and thoughtful attention made our stay truly unforgettable. He went above and beyond in every interaction, ensuring that we felt not only welcomed but valued. The way he elevated the entire guest experience left a lasting impression on us. Because of Victor’s exceptional service, we left with wonderful memories and a strong desire to return to One&Only Za’abeel again and again. His professionalism, kindness, and dedication reflect the highest standards of hospitality. I strongly believe that his efforts deserve recognition, and I hope you will consider him for a well-deserved promotion. Please extend my heartfelt gratitude to Victor for making our stay so remarkable. It is employees like him who truly set One&Only apart. I would also like to acknowledge the excellent service provided by Mr. Ismail, Mr. Shohag, and Mr. Jhon from Reception during our stay.
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewEverything was fantastic
Construction going on while having breakfast was a turn off
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewSuper clean , the service is perfect , modern
I forgot my id and they didn’t let me in without miy ID
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewthe satff facilities food everything
everything
Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to know that you had a positive experience with us. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon. Warm regards, Hind El Kadiri Quality Manager One&Only One Za’abeel
Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to know that you had a positive experience with us. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming y… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewAmazing staff, nice view. Hotel facilities are incredible
Sometimes you need to change 3 elevators to get to your desired place
Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to know that you had a positive experience with us. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon. Warm regards, Hind El Kadiri Quality Manager One&Only One Za’abeel
Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to know that you had a positive experience with us. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming y… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOur stay on 27–28 August was truly memorable. The architecture and design are breathtaking, blending modern elegance with absolute luxury. The views from our room were amazing, and the breakfast was the best we have ever had — especially the French toast, which was unforgettable. The staff were outstanding — warm, professional, and attentive — and really made us feel special throughout. The dining overall was exceptional, and our room was beautifully appointed with every detail thoughtfully considered.
Nothing at all — our only regret is that we couldn’t stay longer to enjoy more of the incredible facilities.
Dear Valued Guest, Thank you for sharing such wonderful feedback about your recent stay with us. We are delighted to know that your One&Only journey began on such a memorable note, and that the architecture, design, and breathtaking views left a lasting impression. It is especially rewarding to hear that you enjoyed our breakfast — with the French toast standing out as a favorite — as well as the exceptional dining experiences throughout your stay. Your kind words about our colleagues’ warmth, professionalism, and attentiveness mean a great deal, as they take pride in making every guest feel truly special. We are thrilled that your room, along with its thoughtful details, added to the enjoyment of your visit. The only regret being not staying longer is perhaps the best compliment we could receive, and we very much look forward to welcoming you back to enjoy more of our incredible facilities. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for sharing such wonderful feedback about your recent stay with us. We are delighted to know that your One&Only journey began on such a memorable note, and that the architecture, design, and breathtaking vi… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff were disgustingly rude at this hotel. They do not care about any concerns you may have. We checked in and went to our room for 2 mins as we had a meeting booked. The valet team took our car into the car park despite being told we would be back in 5/10 mins. They had some sort of event at the hotel. We was stood waiting for over an hour for them to then bring our car back up!!! Surely hotel guests who are paying guests get priority on valet parking?!! We was told repeatedly that there was nothing they could do. Staff laughed at us in our faces. Absolutely disgusting. I bought this up with the team at one and only they said they would call me/email and nothing. No apologies. Nothing to recompensate us for this awful experience. Not only did we miss our important meeting no1 apologised to us. If you are looking for a personalised experience where staff are polite and care do not book this hotel!!!?
The staff. Upon arrival the person who checked us in - (a guy) he was whispering - we could not hear a single word and when we said we can’t hear you he just awkwardly kept laughing. So rude. No1 told us where any of the facilities are - surely this is done upon check in? Is this because your staff are not confident enough to speak. The whole experience has been awful
Dear Valued Guest, Thank you for your feedback. I am truly sorry to hear about your experience with our valet service and check-in, and that our communication did not meet expectations. Please rest assured your comments have been reviewed with the team to ensure improvements in both service and responsiveness. We sincerely hope to have the opportunity to restore your confidence with a more seamless and thoughtful stay in the future. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for your feedback. I am truly sorry to hear about your experience with our valet service and check-in, and that our communication did not meet expectations. Please rest assured your comments have been reviewed … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEvery thing is excellent
Dear Valued Guest, Thank you for your kind words. We are delighted to know that everything about your experience was excellent, and we truly look forward to welcoming you back soon for another memorable stay. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for your kind words. We are delighted to know that everything about your experience was excellent, and we truly look forward to welcoming you back soon for another memorable stay. Warm regards, Thomas Peruzzo … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI had a very disappointing experience during breakfast. Despite ordering three dishes, we had to wait for more than an hour, and eventually only one dish was served — which was incorrect. As a result, I did not receive the breakfast I had already paid for as part of my booking. This experience left me very dissatisfied and did not meet the standards I expected from a hotel of this level. I strongly suggest improving the efficiency and organization of the breakfast service to ensure that guests receive their meals correctly and on time. Better training for staff and closer attention to orders would greatly enhance the overall guest experience.
Dear Valued Guest, Thank you for sharing your feedback, and please accept my sincere apologies for the disappointing experience you encountered during breakfast. Waiting over an hour only to receive an incorrect dish is unacceptable, and I regret that you did not receive the full breakfast you had booked and expected. Your comments have been shared with our Food & Beverage leadership team to address both efficiency and order accuracy. We are reinforcing training with the team and reviewing our processes to ensure that all guests receive their meals correctly, promptly, and with the level of service that reflects our standards. I truly value your suggestion and assure you that actions are being taken to improve. I hope you may allow us the opportunity to restore your confidence with a much smoother and more enjoyable dining experience on your next visit. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for sharing your feedback, and please accept my sincere apologies for the disappointing experience you encountered during breakfast. Waiting over an hour only to receive an incorrect dish is unacceptable, and I… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything about the property was fantastic: - amazing service and going extra mile to make our stay special - room was fantastic - food options are very good
Dear Valued Guest, Thank you for choosing to stay with us during your recent transit. We are delighted to know that your experience was nothing short of fantastic. It is wonderful to hear that our team went the extra mile to make your stay special, and that you enjoyed the comfort of your room as well as the variety of dining options. Your kind words are truly motivating for all of us. We look forward to welcoming you back on your next journey, whether short or long, and to creating another memorable stay. Kind regards, Thomas Peruzzo Cluster General Manager One&Only One Za'abeel
Dear Valued Guest, Thank you for choosing to stay with us during your recent transit. We are delighted to know that your experience was nothing short of fantastic. It is wonderful to hear that our team went the extra mile to make your stay… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe property is excellent service is perfect
We had to wait from 9am in the reception till 3 pm for the room this normally in Dubai it does not exist at all . I have been over 90 times to Dubai this has never happened to me and when I complained that they didn’t even offer anything then they offered lunch . But when I checked out it was in the bill and when I complained they said lunch was not included it’s not about lunch but I find it to be very disrespectful I would have given them 1 out of 10 just for this . but I didn’t want because I think something happened there . They still haven’t rectified there mistake and they do insist that lunch was not included I have demanded them to show me where I signed for lunch they still haven’t shown me
Dear Valued Guest, Thank you for sharing your experience with us. Please accept my sincere apologies for the inconvenience you faced during your arrival and with the handling of your lunch bill. Waiting from morning until late afternoon for your room is not the level of service we strive to provide, and I regret that this was not managed with the care and respect you deserve. It is disappointing to learn that your concerns regarding the billing were not properly clarified and that this left you feeling disrespected despite your appreciation for the hotel overall. I have personally raised this matter with our team to ensure it is fully investigated and rectified, and to prevent such situations from reoccurring. We value your loyalty to Dubai and to One&Only One Za’abeel, and I truly hope you will give us the chance to restore your confidence with a flawless experience in the future. Please feel free to reach out to me directly at any time for assistance with your next stay. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for sharing your experience with us. Please accept my sincere apologies for the inconvenience you faced during your arrival and with the handling of your lunch bill. Waiting from morning until late afternoon fo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were 10/10
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that our service met your expectations and that our colleagues made such a positive impression. Your recognition means a great deal to us. We look forward to welcoming you back soon at One&Only One Za’abeel. Warm regards, Thomas Peruzzo Cluster General Manager One&Only One Za’abeel
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that our service met your expectations and that our colleagues made such a positive impression. Your recognition means a great deal to us. We look forward … Show more