Reviews of JA Palm Tree Court, Dubai 5 stars
Exit 13, Sheikh Zayed Road, Jebel Ali, Dubai, United Arab Emirates
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe liked everything, we had great time. The room was clean and in perfect condition, staff were super friendly and helpful, the check in and check out processes were very efficient and fast, breakfast was great... All around we enjoyed our stay.
We expected to see more animals or have a kind of an interactive experience at the mini Animal zoo, but it wasn't.
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe facility and the the greens inside it it’s very nice
Should be more activities inside the hotel for the kids Like kids play Area, or a small arcade with couple of football table and hocki and some activities for the kids to entertain them in the hot Sommer weather in the top hot hours
Dear Rama, Thank you for sharing your feedback. We are glad to hear that you enjoyed the hotel facilities and the greenery around the property. We regret that the food did not meet your expectations. We also appreciate your suggestions regarding additional activities for children during hot summer hours, this is valuable feedback that will be reviewed as we continue to enhance the guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Best regards, Amit Alva Resort Manager JA The Resort
Dear Rama, Thank you for sharing your feedback. We are glad to hear that you enjoyed the hotel facilities and the greenery around the property. We regret that the food did not meet your expectations. We also appreciate your suggestions re… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe staff is always friendly and quick to resolve any issues.
Everything was fine.
Dear Paloma, Thank you for your kind words! We are delighted to hear that our team made your stay enjoyable and that everything met your expectations. We look forward to welcoming you back soon! Bets regards, Amit Alva Resort Manager JA The Resort
Dear Paloma, Thank you for your kind words! We are delighted to hear that our team made your stay enjoyable and that everything met your expectations. We look forward to welcoming you back soon! Bets regards, Amit Alva Resort Manager JA… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewSo much to do and beautiful surroundings. Also all of the staff were so helpful and friendly especially Bam and Santi from concierge and Niqash the chef who was so happy to meet dietary requirements (gluten and dairy free) and cooked whatever our children wanted.
Nothing it was amazing 🤩
Dear Claire, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the beautiful surroundings, wide range of activities, and the exceptional service provided by our team. Bam and Santi from concierge, along with Chef Niqash, will be delighted to know they made your stay extra special by accommodating your family’s needs. We look forward to welcoming you back soon for another amazing experience! Best regards, Amit Alva Resort Manager JA The Resort
Dear Claire, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the beautiful surroundings, wide range of activities, and the exceptional service provided by our team. Bam and Santi from concierge, along with C… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNothing.
Well, i will start from the check-in process. Outdated. Facilities. Complication. Untrained staff. AC was not good. Nothing was good and we checked out at the same day without stay. Very bad System in hotel. You should really consider to watch other 5stars hotels in Dubai i.e Anantara the palm.
Dear Said, Thank you for sharing your feedback. We are truly regret to hear about your experience and that we did not meet your expectations during your visit. This is certainly not the standard of service and quality we strive to provide. Your comments have been noted and shared with the relevant teams for immediate review and improvement. We regret the inconvenience caused and appreciate your input as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide the exceptional stay you expected. Best regards, Amit Alva Resort Manager JA The Resort
Dear Said, Thank you for sharing your feedback. We are truly regret to hear about your experience and that we did not meet your expectations during your visit. This is certainly not the standard of service and quality we strive to provide.… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewPools and landscaping
Food options, in room dining
Dear Rashed Thank you for your wonderful feedback! It is rewarding to know that you had a positive experience. We are committed to providing exceptional service and cannot wait to welcome you back for another fantastic stay. Best regards, Amit Alva Resort Manager JA The Resort
Dear Rashed Thank you for your wonderful feedback! It is rewarding to know that you had a positive experience. We are committed to providing exceptional service and cannot wait to welcome you back for another fantastic stay. Best regards… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room, kids club and the facilities and the peacocks, fishes, horses and turtles. We are coming back every year for the staycation
The sand storm on Friday 15 Aug 25 and the weather is too hot for summer ;((
Dear Siniphpa, Thank you for your kind words and continued loyalty! We are delighted that Asante, and the La Fontana team made your stay enjoyable. It is wonderful to hear that your family loved the room, kids club, and the resort’s wildlife. We look forward to welcoming you back for another memorable staycation, despite the summer heat! Best regards, Amit Alva Resort Manager JA The Resort
Dear Siniphpa, Thank you for your kind words and continued loyalty! We are delighted that Asante, and the La Fontana team made your stay enjoyable. It is wonderful to hear that your family loved the room, kids club, and the resort’s wildli… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLoved the food, the staff and the facilities.
Bit of a wait for the buggys in the busy periods but they do their best.
Dear Abul, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the food, team, and facilities. We appreciate your understanding regarding the busy periods for buggies and are glad it did not impact your overall experience. We look forward to welcoming you back for another memorable stay! Best regards, Amit Alva Resort Manager JA The Resort
Dear Abul, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the food, team, and facilities. We appreciate your understanding regarding the busy periods for buggies and are glad it did not impact your overall… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom was fabulous , staff were amazing, facilities and food were very good. We went there for a relaxing stay which was all good until the hammers and banging started at 10pm
At 10pm the maintenance team had to enter the next room as there was a problem with the door. This involved hammers and banging on the door with hammers. This went on for more than 2 hours meaning us and our child got very little sleep. We spoke to the maintenance team and rang to reception around 11pm but the noise meant a night of no sleep for us all. Follow up from the hotel was disappointing I would expect some better follow up considering it did put a negative on our whole experience. Nothing was offered on the way of help at the time when we were trying to sleep.
Dear Susan, Thank you for sharing your feedback. We apologize for the disturbance you experienced due to the maintenance work in the neighboring room, and we completely understand how this affected your night’s rest and overall experience. After reviewing the situation, we acknowledge that there was a lapse in follow-up from our team, and we regret that this added to your frustration. Please rest assured that we have addressed this internally to ensure better communication and guest care in the future. We appreciate your understanding and acceptance of our apology, and we look forward to welcoming you back. As discussed, we will be happy to offer a discounted rate for your next stay. Best regards, Amit Alva Resort Manager JA The Resort
Dear Susan, Thank you for sharing your feedback. We apologize for the disturbance you experienced due to the maintenance work in the neighboring room, and we completely understand how this affected your night’s rest and overall experience.… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified review