Reviews of Park Hyatt Abu Dhabi Hotel and Villas 5 stars
Saadiyat Island, Saadiyat Island, Abu Dhabi, United Arab Emirates
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewNice
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff were helpful such a stunning hotel
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCleanliness and location
I am writing to formally express my deep disappointment regarding my recent stay at the Park Hyatt Saadiyat. What was intended to be a relaxing weekend unfortunately turned into a highly frustrating and uncomfortable experience. From the start of my stay, my room key card did not work. Despite repeated assurances that the issue would be resolved, it remained unfixed for the entire duration. I was unable to access my room independently and had to request staff assistance every single time I needed to enter. On multiple occasions, I was left waiting in the corridor for over 15 minutes before a staff member arrived, even in urgent situations such as when I needed to use the washroom. This was not only extremely inconvenient but also deeply embarrassing. To make matters worse, I was later informed by my bank that the amount for my stay was debited twice from my account. This error compounded the negative experience and added unnecessary financial stress. Regrettably, my entire stay was ruined, and instead of enjoying a peaceful weekend, I left feeling frustrated and dissatisfied. I believe this level of service is unacceptable, particularly from a hotel of your reputation and standard. I acknowledge that you have offered 50% compensation for the second day of my stay; however, I must respectfully state that this does not adequately reflect the extent of the disruption, discomfort, and inconvenience I endured. I kindly ask you to reconsider this matter and provide compensation that more appropriately reflects the seriousness of the situation.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewEverything, they helped us in so many ways, and anything we needed was a problem. The breakfast was the best I have ever seen, don’t book without it, all the restaurants exceptional. Had I know how great this hotel was going to be we would have stayed longer.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAn absolutely perfect stay at the Park Hyatt Hotel and Villas Abu Dhabi. From the moment we arrived, the staff were incredibly attentive and caring whether at the reception, valet service, luggage handling, housekeeping, pool, or beach, everyone went above and beyond. The rooms are spacious, elegant, and spotless, offering the ultimate comfort. The food is delicious, diverse, and refined, and the breakfast in the morning is simply magical a moment to savor every day. Every detail is thoughtfully designed to make the stay unforgettable. Truly an exceptional hotel that I highly recommend.
Dear Ms. Sara, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. We’re thrilled to hear that our facilities, customer service and dining experience contributed towards making your stay with us a pleasant occasion. Furthermore, we have shared your comments with the team in order for us to make the necessary improvements mentioned and improve the overall experience for all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Your Park Hyatt Team.
Dear Ms. Sara, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. We’re thrilled to hear that our facilities, customer service and dining experience contributed … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThe room was spacious, relaxing and comfortable. We enjoyed the delicious variety of food in the breakfast buffet. Including complimentary cold bottles of water on our way to the beach demonstrated great attention to guest comfort.
Dear Ms. Maria Carla, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service and the outstanding work of our staff. We do our best every day to create the safest and friendly environment for our guest to enjoy their vacation. Thank you again for your feedback and we hope to welcome you back in the near future. Kind regards, Your Park Hyatt Team.
Dear Ms. Maria Carla, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPolite and entertaining staff. Beautiful hotel with everything you need for a relaxing holiday.
It was hot 😊, but that's nature and the hotel did everything possible to ease the summer heat.
Dear Mr. Dzmitry, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service and the outstanding work of our staff. We do our best every day to create the safest and friendly environment for our guest to enjoy their vacation. Thank you again for your feedback and we hope to welcome you back in the near future. Kind regards, Your Park Hyatt Team.
Dear Mr. Dzmitry, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service and t… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewHuge Room, with everything you need. Breakfast was excellent with many selections. Sandy beach with blue water. I would stay in this hotel again for sure!
the SPA is a bit pricey
Dear Mr. Salman, We very much appreciate your comments regarding your stay at Park Hyatt Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Your Park Hyatt Team.
Dear Mr. Salman, We very much appreciate your comments regarding your stay at Park Hyatt Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAmazing staff, beautiful beach, great pool - always a pleasure to stay here Mate restaurant is soooo good! and the spa treatments are amazing
they could have better options for food and beverage, apart from Mate, the cafe food is very average for a five stars and options at the pool and beach are limited
Dear Mrs. Agather, Thank you very much for your kind words about our team, beach, pool, Spa, and Mate restaurant. We are delighted to know that you continue to enjoy your time with us, and it is always our pleasure to welcome you back. At the same time, we truly appreciate your constructive feedback regarding the variety and quality of our food and beverage. Please rest assured that your comments have been well noted and shared with our Culinary team, as we continuously strive to enhance the dining experience for our guests. We look forward to welcoming you again soon for another memorable stay. Kind regards, Your Park Hyatt Team.
Dear Mrs. Agather, Thank you very much for your kind words about our team, beach, pool, Spa, and Mate restaurant. We are delighted to know that you continue to enjoy your time with us, and it is always our pleasure to welcome you back. A… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewThe room was good
Pools have no temperature control
Dear Mr. Sami, Thank you for taking time to share your feedback with us. We are glad to know that you enjoyed the comfort of your room. We regret, however, that the pool temperature did not meet your expectations. We appreciate your feedback as it helps us better understand our guests' preferences. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay. Kind regards, Your Park Hyatt Team.
Dear Mr. Sami, Thank you for taking time to share your feedback with us. We are glad to know that you enjoyed the comfort of your room. We regret, however, that the pool temperature did not meet your expectations. We appreciate your fee… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Mr. Naser, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service and the outstanding work of our staff. We do our best every day to create the safest and friendly environment for our guest to enjoy their vacation. It is great to hear that you liked the service of our colleagues Mr. Naman and Mr. Moorthy. I will personally make sure they get the recognition they deserve. Thank you again for your feedback and we hope to welcome you back in the near future. Kind regards, Your Park Hyatt Team.
Dear Mr. Naser, Thank you for choosing Park Hyatt Abu Dhabi and for taking the time to provide valuable feedback about your experience with us. It makes us happy and proud to hear that we were able to surprise you with our service and the… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe had a really warm welcome. Very friendly staff. Good breakfast. I really recommend.
Dar Ms. Imane, We very much appreciate your comments regarding your stay at Park Hyatt Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Your Park Hyatt Team.
Dar Ms. Imane, We very much appreciate your comments regarding your stay at Park Hyatt Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as a… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe had an extremely relaxing stay at this serene and luxurious hotel. The service was excellent, and the staff couldn't have been nicer. We loved our spacious room with its very relaxing balcony. The beautiful, well-maintained gardens were a highlight.
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Dear Ms. Georgia, Thank you so much for sharing your experience with us. We’re thrilled to hear that your stay was both relaxing and memorable. It is wonderful to know that you enjoyed the serenity of our hotel, the spacious room with its calming balcony and especially our gardens we take great pride in keeping them beautiful for moments just like yours. Your kind words about our service and team mean the world to us. We will be sure to pass along your compliments to everyone who helped make your stay special. We look forward to welcoming you back for another tranquil escape soon. Warmest Regards, Park Hyatt Abu Dhabi
Dear Ms. Georgia, Thank you so much for sharing your experience with us. We’re thrilled to hear that your stay was both relaxing and memorable. It is wonderful to know that you enjoyed the serenity of our hotel, the spacious room with it… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewValet team are the worst, every time i come back to the hotel and ask for a golf cart to take car directly to my villa they interrogate me whether i scanned my ID or not even though I obviously did given that i have access to my villa and checked in already… they then proceed to ignore me and keep me waiting at least 10 mins in my car until i ask again to have a golf car. Inconvenient and absolutely lazy.
Dear Ms. Alia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our valet service. Your comments are deeply concerning and we understand how disappointing it must have been to feel questioned and ignored especially after having already checked in and accessed your villa. This is not the level of service we strive to provide, and we regret that your experience fell short of expectations. Please be assured that we are addressing this matter directly with the valet team to ensure our procedures are respectful, efficient, and aligned with the comfort and convenience our guests deserve. We value your continued patronage and appreciate your honesty it helps us improve. Should you choose to stay with us again we will make every effort to ensure your experience is seamless and welcoming from the moment you arrive. Warmest Regards, Park Hyatt Abu Dhabi
Dear Ms. Alia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our valet service. Your comments are deeply concerning and we understand how disappointing it m… Show more