Reviews of Raffles The Palm 5 stars

Luxury and very clean room

Nothing

Good memory : - location was great - marvellous palatial design - spacious room - huge bathtub - very nice ocean view from the room - the guestroom has nice interior design - prayer matt was provided - very nice and clean public prayer room - the washroom by the pool was clean, tidy, and bright - double sink with big mirror in the bathroom - clean, green, and tidy garden area - quiet and super private guestroom floor - friendly, polite, and professional staffs : Amar (if not mistaken) as check in staff, 2 staffs at the lobby/butler/bellboy (sorry really forgot the name), Shijo (if not mistaken) as my daily housekeeper - comfortable and high quality bedding (linen, pillow, bed) - walk in closet with iron - toilet and shower were separated - wide variety of food at La Jardin (breakfast & dinner) - the fantastic lobby & lobby lounge - anniversary cake and nice simple decoration. Thank you!

- the cleanliness really has to be improved. It was kind of neglected when we stayed there. At the restaurant especially. The ice cream stall was very messy apperently due to the children. It was understandable until I noticed that no one came to do the cleaning or at least keep it neat and appropriate while we eat. Another one is at the pool area. PLEASE PLEASE PLEASE someone has to maintain the cleanlines and keep it tidy. Not sure if you lack of manpower, but I believe you have separate cleaning team to standby and focus on this. 5 STAR HOTEL, remember?!! - the housekeeper kept moving my stuff around. It was rude! You should not move guest’s staff unless it was necessary. I always left my room in a very very NEAT & ORGANISED condition! Even I already separate the dirty cutleries for them. I am an OCD, I cant stand if my stuff is removed from wherever I leave them. Example : he removed the iron board EVERYTIME. I need to keep it open and ready so easier for me whenever I need to iron my clothes. I dont think it will disturb you when you do the cleaning because my room was ALWAYS SUPER TIDY! I guarantee you because ITS MY STYLE! And also he kept touching my stuffs that I left on the working table. I repeat : DONT MOVE ANYTHING! After two days I had to write notes for him to make him stop. Fortunately, he was very nice guy so I forgive him. - the shampoo and all has a nice smell but not luxurious smell. To be honest, it was kind of cheap smell unfortunately. Not type of 5 STAR HOTEL fragrance. - I was frequently approached by some of the staffs for the CAMERA matter. Even two of them were very rude and aggressive. I already made a LONG FEEDBACK about it through the email. However, I am not satisfied with the answer. It was still kind of BIASED and even though I explained them in a very long narrative and super clear chronology, I cant feel the emphaty toward me as guest. The staffs at the hotel kept telling me that I am not allowed to use professional camera.

Beautiful rooms and hotel overall. Very friendly and helpful staff - waiters, cleaners, spa and pools/ beach, doormen, bellboys. Japanese restaurant very good value and delicious food and drink.

Italian restaurant very expensive what it was! Marketed as high end but looked and felt like any basic Italian restaurant anywhere. Food and drinks very pricey for what was being offered. Same thing with the Italian restaurant next door in the Kempinski property.

What a hotel! Amazing from start to finish, the staff really looked after us. Spectacular room, we had the premier garden room.

We were accommodated for the second time at this wonderful hotel where you feel like in a palace. This time we chose to celebrate our 25th wedding anniversary in this special hotel. Everything was superlative and we want to especially thank Mr. ADIL at the reception, a special person who made our stay like a dream. We will gladly return to this wonderful place.

We were accommodated for the second time at this wonderful hotel where you feel like in a palace. This time we chose to celebrate our 25th wedding anniversary in this special hotel. Everything was superlative and we want to especially thank Mr. ADIL at the reception, a special person who made our stay like a dream. We will gladly return to this wonderful place.

Room was fantastic , breakfast was incredible location was great the staff were so friendly , this hotel is an absolute stand out its amazing !!

Everything! Raffles was a dream come true. I felt so lucky to stay there. If you choose a hotel on the palm then this is the one. There are many to choose from but this one stands out from the crowd.

Nothing.

Hotel Interior and rooms are beautiful! Pool and the gardens are lovely! Hotel staff Service gave excellent service! However food & drinks are very over priced! Beware!! The Raffels restaurants have boring menus and very overpriced food and drinks! “Beware of PIATTI Resturant” awful service and food! Over priced !

The Italian Resturant PIATTI was absolutely dreadful, the staff were not warm and came across as cold! They were constantly staring and watching us eating like ready to pounce if a plate was empty! Food was very plain average quality and very expensive! They gave us dry bread as a complementary starter, no dipping sauces like pesto, parasan or olive oil, worst Italian we have ever had been to! I highly recommend anyone not to go there! There’s totally no ambiance at all! Our bill was extortionate for what we got for our money! The pizza was a medium size with an extremely crisp thin boring like cracker crisp base! 140aed! Octopus salad was ok but nothing special! 100aed The fried seafood mostly squid rings were very plain like out of a frozen packet and we paid 100 aed for this! With 3 cocktails and tax etc total bill was 700aed. Please don’t get me wrong, I don’t mind paying if the food is expensive and is of outstanding quality. But this certainly does not meet the 5 star criteria! Seriously I would give it a 2 star rating maximum. I had also informed this Resturant it was a special occasion “my wife’s birthday” they even acknowledged her birthday as per booking on arrival! “But”Not even a complimentary drink for her nothing? No cake nothing! This is first time any Resturant has never done some sort of birthday surprise for her. Absolutely shameful especially considering where this Resturant is, and has the privilege to be on Raffles 5 star grounds😡. Although the hotel advertises Fazza on arrival in reception,this Resturant does not accept Fazza! So beware! They told us they are a 3rd party company and not part of Raffles! Wonderful eh?

Location and the luxury

Luxury is everywhere, very clean and beautiful, big and fantastic decor in the room, luxurious 🥰🥰🥰

I like everything!

Wow! what can I say, another amazing stay at Raffles The Palm Dubai. I recently stayed here for the first time in May for 2 weeks and fell completely in love with the hotel, so much so I recently just stayed again for another 2 weeks in August. From the moment I arrived, I was greeted by the same friendly faces that I saw in May! Check-in was a smooth and easy process like before and my room once again was amazing. Being a solo female traveller, Raffles is somewhere I feel safe, the staff members at every ounce of the property are nothing short of amazing, kind and friendly and will make sure all of your needs are met with the highest form of professionalism. The pool is very large and is surrounded by families, solo travellers and couples etc. The hotel has a lovely restaurant 'Piatti by The Beach' and again the staff and food are amazing. Raffles is in a perfect location on the palm that is quiet and peaceful, yet despite all the ongoing building and construction, remains very quiet. A perfect location and very easy to get around whether that being DT, Marina, Business Bay, JBR, other parts of the palm. The hotel always smells amazing, and HK on the 4th floor are always so polite and friendly and will always do an amazing turndown service in the evening. The room and hotel are always very well maintained, including the beautiful gardens, water is provided regularly and always fresh towels and the bed is very comfortable. Raffles as a whole, has an amazing feel, so if you are looking for a solo and family friendly hotel, Raffles is your place - you will not be disappointed!

Nothing - everything is amazing! I didn't have the breakfast, accept from on 2 occasions - maybe a few more varied options!

Excellent property with trained staff. Unique design rooms and interior.