The poor maintenance for the rooms and the cleaness

Location is great and the staff are nice

Stayed in August 2025

Almost nothing

The reception team is exceptional 👌 extremely helpful and polite, Specially a girl called Nashim i guess. All the best to you guys

Stayed in June 2025

Yes

Yes

Stayed in April 2025

Last night I couldn’t sleep because of the disco,,it was very noisy

Stayed in May 2025

I could hear the next rooms every move, kept waking me up with them screaming and partying

The hotel was nicd

Stayed in May 2025

Size of the room and cleanliness

Stayed in February 2025

location

the location was very good

Stayed in February 2025

The food needs improvement. Specially the room dining was not good. The sandwiches, parathas, very poor. Not good for a hotel like this. We expected better tasting food. It was very basic.

The property was good, very close to Dubai mall and other tourist attractions. Loved the room and the room Service. Food needs a little bit of improvement, taste was okayish, nothing great.

Stayed in March 2025

First of all the property never replied on any messages here on booking, I asked them regarding a few things before our trip we needed to know. I requested an invoice as it was a buiness trip, no answer. When we arrive the room was not really clean, in the ashtray was a cigaret after someone and on the tables was a sign after a glass. Also when we asked about the swimming pool use was not allowed cause it was only till 3 opened. Then as required an invoice I already messaged about it in here the messages no-one read, when we arrive I asked for it they said they will do it foe later when we check out, and once we needed to check out and leave on time the hotel the lady at the reception she said no she cant provide the invoice cause Booking.com has to do that 😅 cause she was lazy to fill out the papers, then She said yeah you have to contact booking customers service and they will provide you, she thought like this we leave and all will be on booking. So I called booking, there was a very nice lady she assured us she can help but she said as well that the invoice is not made by them but it is the responsibility of the hotel to provide it. She said she is gonna call them and when they hear that the lady at the reception suddenly tell to us here is the invoice.. So told the customer service now is ok. But i mean like this is really not a nice treatment from the reception and neither from the hotel to pushing their responsibilities on someone else and confusing customers.

The view on Burj Kalifa

Stayed in February 2025

N/A

Staff!

Stayed in January 2025

Drop off area is difficult for drivers to enter and exit and no one helps you with your luggage. Pool area is covered so not somewhere you can spend the daytime.

Great location, walking distance to Bay Square, Dubai Mall and Downtown area. Plenty of dining options in the hotel and nearby. Rooms are spacious with separate elevator, well away from the nightlife. Not what I would consider to be a family hotel, better suited to lone travellers and couples.

Stayed in December 2024

Ambience and cleanliness

Stayed in November 2024

Room not ready on arrival Reception understaffed

Stayed in October 2024

very friendly staff

Stayed in September 2024

The driveway is crowded and congested

Location, response from front desk , hospitality

Stayed in August 2024

Some items in breakfast.

The lunch was very nice. Overall the hotel is a very good option.

Stayed in July 2024

The room size is very nice but the floors are very dirty in the rooms

The staff is lovely and very close to the centre

Stayed in May 2024

Some of the beddings were not clean and torn

Every was good !

Stayed in March 2024

There’s several nightclubs in the basement.not enough staff in the breakfast.

The room we stayed in the 3 sofa bed was small,when we were on the balcony to our left was no privacy glass or curtain so people who were on that floor could look in.in the morning when we having breakfast no staff available took the chef 20 minutes or so to cook an omelette our taxi came by then.

Stayed in October 2023

The bell boy was bit annoying and we caught him taking stuff from mini bar at the time of check out. When pointed out to reception, the duty manager was kind enough to waive off the charges.

Friendly attitude of staff in restaurant ensuring all our diet needs are met.

Stayed in August 2023

Told the stuff to Pay attention to their personal hygiene

Stayed in July 2023

the delays of response specially night front disk

staff front disk filipino female

Stayed in April 2023

breakfast nit good! and check-in was very bad exprience for me

quality of room is very good and comftable for me. Big room with good balcony was very good

Stayed in March 2023

The only thing is the crowded interance by the night clubs customers. Some of them were drunk inside the the lobby . But the bodyguards & security members were great in dealing with them.

The professional attitude of the Reception officer Mr. DILJOT SINGH. HE IS A RAW MODEL OF IDIAL HOST.

Stayed in February 2023