Reviews of Shangri-La Dubai 5 stars
Sheikh Zayed Road, Trade Centre, Dubai, United Arab Emirates
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe breakfast buffet was excellent with a great variety and fresh options. The staff were very friendly, attentive, and made us feel welcome. Specially a guy whose name is Aqaqib! Thank you for a wonderful experience
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe rooms are very clean and breakfast is too good.
Very convenient to go Dubai mall and nearby places.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation is good
I expected better from Shangri la
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHotel was amazing, best part of the hotel was probably the hospitality, from the valet service and the butlers working on the ground, the Bengali brothers, Pakistani brothers, African brothers all amazing and was nice to see the interracial culture at the hotel .
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe way staff dealing with a customer
Not sure
Dear Valued Guest, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and services rendered throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience, and it was our pleasure to be of service to you. We thank you for your patronage and look forward to your next visit to Shangri-La Dubai. Yours sincerely, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Dear Valued Guest, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and se… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff were super accommodating and sweet, they gave us an upgrade and ensured that everything is perfect for us, the hotel is also newly renovated. The food is amazing, and their spa is top notch. Moustafa was super kind and sweet to us and we'd go back just to meet him and that him.
Although it's been renovated the bathrooms are still very old, I wish they renovated those, the shower is small and the whole bathroom is a depressing grey color. The value for money compared to other hotels within the same price range is a bit much.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCentral location within sight of the Burj
Everything was great
Dear Ms. Maggie, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and services rendered throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience, and it was our pleasure to be of service to you. We thank you for your patronage and look forward to your next visit to Shangri-La Dubai. Yours sincerely, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Dear Ms. Maggie, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and serv… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable. Staff friendly and helpful.
Hotel felt old. Smoke smell.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewGood property
Location
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAbsolutely everything was amazing
Dear Ms. Shabira, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and services rendered throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience, and it was our pleasure to be of service to you. We thank you for your patronage and look forward to your next visit to Shangri-La Dubai. Yours sincerely, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Dear Ms. Shabira, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and ser… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location and super helpful staff
Bathrooms need abit uplift and pool charges quite expensive
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewUnreal
Unreal
Dear Valued Guest, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and services rendered throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience, and it was our pleasure to be of service to you. We thank you for your patronage and look forward to your next visit at Shangri-La Dubai. Yours sincerely, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Dear Valued Guest, Thank you very much for taking the time to share your review on Booking.com about your stay at Shangri-La Dubai. We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and se… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was amazing 3317 and the service is definitely top notch. Kunga our front of house was very hospitable and helped meet every request.
Nothing
Dear Mr. Abdul Rahman, Thank you for taking your valuable time to post your review on Booking.com following your stay at Shangri-La Dubai. We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. More importantly, it is indeed heartwarming to know that it is our colleagues who truly made an impact and were able to create moments that made your stay wonderful. It was our privilege to be of service to you and please rest assured that I will share your kind words with Kunga, and I am pretty sure that she will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Dear Mr. Abdul Rahman, Thank you for taking your valuable time to post your review on Booking.com following your stay at Shangri-La Dubai. We are happy to learn you enjoyed your time here and were satisfied with our facilities and servic… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified review